• Effectively trained and managed a team of 5 interns that resulted in full-time positions • Responsible for proactive support and maintenance around Enterprise software systems• Provide technical support of applications, interfaces and IT processes during normal working hours as well as event support• Proactively maintain system and execute preventative maintenance plans (Vigilix, Micros Simphony 1x/2x platform, Aramark Enterprise Management Console, FreedomPay, BlackBoard interface, Bit 9, and Transact)• Ensure that all documentation is proactively updated to reflect current systems and processes• Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes

Designed and implemented test strategies for clients post-software configuration. Created and executed test scenarios with the clients to ensure the proper functioning of software. Led Q&A testing sessions independently and in group settings with clients. Resolved, documented, and escalated configuration issues. Participated in the setup, configuration, and unit-testing components of customer solutions.

Promoted from Implementation Team Member to Lead Implementation Specialist within 3 months of employment. Conducted site visits for installations, upgrades, and repairs. Used network monitoring tools and network operational procedures for internet/intranet connectivity and configuration. Documented and prepared training outlines from customer specific databases and report packages. Modified SQL database, and related documentation, to prepare customer POS for installation.