-Analyze current business processes to identify ways to leverage technology to increase overall efficiency of the operation.-Meet with stakeholders to define requirements and overall strategic vision for technology-based implementations.-Create use cases.-Market research and vendor procurement.-Project management - responsible for initial research, implementation and support of IT solutions.-Network, desktop and mobile support.-Driver and vehicle data analysis: Analyze and provide monthly performance data to management staff for the purpose of creating and monitoring efficiency standards, mitigating equipment failure, and optimizing fleet routing.-Prepare RFP Responses: Coordinate with sales staff to prepare and submit proposals to maintain or enhance current business levels.-Customer Facing Activities: Provide remote assistance and training to customers utilizing web services and tracking platform.-Liaison for Terminal Management System (SaaS): Responsible for coordination of patch management, EDI mapping, API testing/implementation.-Responsible for fleet registration, fuel tax reporting and EPA SmartWay initiatives.-Responsible for the coordination and implementation of yearly general rate increase.

Filling prescriptions, customer service, cash handling, insurance processing, patient outreach.