Michael Day Email and Phone Number

Manage the day to day operations of several Districts in New EnglandMonitor budget and operating Metrics for the DistrictsExecute market strategic capital budget ensuring effective use of budgetsExcute necessary precautions to ensure safety and compliance with Company OSHA and other standards and regulationsOversee personnel needs of each department including selecting coaching training and evaluating employee performance

Maintain and reinforces the corporate sales strategyEstablishes and maintains a high level of customer satisfactionCommunicates to and works with Market Area Management to resolve unique prospective customer issuesDemonstrates outstanding management and customer service skills Effectively manages maintains and ensures the use of Waste Management sales toolsAssits in the communication and maintenance of the Market Area pricing and service strategies

YRC INC Area Service Center Manager YRC January 2010-August 2011 Boston, MA, Burlington VT, Bellows Falls VT, Manchester NH, Littleton NH, Portland ME and Waterville ME. New England Area Manager for seven YRC terminals servicing New England Service Center Manager YRC Boston MA February 2009-January2010 Roadway Boston MA and Yellow North Reading MAMerger of Roadway and Yellow Frt. Headed up integration of Yellow and Roadway for Boston Market area. Negotiated labor contract for Local 25 Contract .Facilitate all Boston City operations for new YRC INC

Service Center Manager Roadway Boston, MA 2005-2009Spearhead operations for the #1 Performing Large Metro Terminal in 2007, contributing annual revenues of $50 million. Lead team of supervisors, sales reps, and support staff plus 100 Teamster Drivers and Dockworkers to outperform company average and consistently surpass corporate I&E/operating expectations. Personally contribute to increases in sales by facilitating sales presentations and representing company at industry events. Execute numerous training programs for all 124 employees, including new-hire training for supervisors, Smith System defensive-driving training, injury-prevention, and hazardous-material training. .

Developed and executed sales, marketing and customer care strategies as well as district business plans for $275 million dollar New England territory. Launched a Customer Care Center on-site employing 15 service agents, 5 managers/support staff and 17 outside account managers. Oversee all aspects of staffing including recruitment, selection, hiring, and assignment of right resource for right customer

Terminal Manager, Stamford, CT 1996 – 2003Driver Superintendent, Kearny, NJ 1995 – 1996Terminal Operation Manager, Kearny, NJ 1994-1995Account Manager, New York, NY 1992-1994 Sales Representative, Stamford, CT 1990-1992 Dock Supervisor/Dispatcher, Stamford, CT 1987–1990