Direct strategic initiatives for BD Medication Management System (MMS) by leading and monitoring project management and national operations teams professionally. Establish and streamline project/program management processes and tools to enable seamless flow of operations. Oversee all facets of dispensing implementation process to enable effective deployment of BD MMS products. Assist with financial forecasting and meeting monthly/quarterly revenue budgets. Manage expenses within budget constraints and collaborate with sales for pre-sales, contract support, and business reviews.Built and strengthened collaborative relationships across BD, customer, and prospect facilities.Attained company goals by improving resource allocation and evaluating progress through data analysis.Increased customer engagement and satisfaction by addressing clients’ escalations and concerns in timely manner.Promoted culture of teamwork, continuous improvement, and customer excellence via strategic planning and execution.Encouraged effective information sharing among teams, executives, and customers during implementation by developing and employing communication standards.

Supported manual testing efforts of both functional testing and technical/interface testing.Gathered requirements needed for test plan development and test script creation.Designed and wrote manual front-end test scripts for multiple service line workflows and solutions to validate design and configuration against client requirements.Followed test case writing standards.Consulted with clients through design decision impacts related to testing.Coordinated and lead test sessions with Local & IDN testing teams, internal stakeholders, and external stakeholders.Provided testing oversight, direction, and expertise to stakeholders for multiple workflows within a solution.Coached and collaborated with clients on testing best practices and identified appropriate testing methods to complete system and integrated testing based on project scope, and partnered with project stakeholders to identify and implement optimal testing plans.Advised and consulted with internal and external project stakeholders on testing activities, defect investigations, issues, and concerns related to assigned client(s) and/or service line(s).Manually executed test cases, capturing test evidence as needed.Verified test evidence records and artifacts are maintained in accordance with testing compliance procedures.

Spearheaded complex national-level IT projects for major hospital systems, including University of Rochester, Hackensack Medical, Robert Wood Johnson, and Barnabas Healthcare IDN sites. Acted as a liaison between GE Info Systems for critical items. Delivered comprehensive updates and presented impactful briefings to senior executives, hospital staff, and board members. Fostered National Security IT infrastructure improvement, transitioning from Symantec to ESET.Ensured project deliverables' compliance with FDA, State, and Federal policies.Optimized cost reduction initiatives through vendor relations, staff training, and infrastructure enhancements.Managed multiple high-value revenue-generating projects concurrently by demonstrating strong organizational skills.Resolved project management and technical issues for adopter sites and hospital systems by implementing IT solutions.Drove project success by utilizing business applications, such as SAP, DAPTIV, Cerner, Microsoft Office Suite, Photoshop, and databases (SQL, MS Access, Oracle).

Work with cross functional teams including but not limited to Product, Engineering, Marketing, Finance, and SalesAnalyze roadmaps against enterprise strategy, investments against predetermined strategic priorities to develop portfolio scenariosProvide consultative services to senior leaders and management including financial reviews, business case development, and strategic project identification.Design and create executive level reports and key supporting artifacts (board presentations, data analysis, product delivery roadmaps, etc.).Developed detailed business analyses, outlining problems, opportunities, and solutions.Supported the identification and evaluation of the organization's strategic risk areas through detailed business analyses, problem/opportunity identification and solutions.Break down of complex problems into discrete projects.Analyzed product and service overall performance to help determine ROI of investmentsNeed to think strategically and participate actively in decision-making, including problem formulation, meeting facilitation, model development, and presentationsDetail-oriented, self-motivated, with excellent analytic and problem-solving skills, and good communication skills (both oral and written)

Set and manage the annual budget, ensuring the revenue and profitability targets are met.Reviewed all financial statements and presented quarterly performance updates.Oversaw accounts receivable and work in progress.Managed office processes, outsourcing agreements, expenses, and related contracts.Implemented continuous improvements and corrective actions.Managed office supplies, equipment, required and discretionary spend, 3rd party provider contracts, and local agreements.Other duties as assigned by the owner or COOBusiness Development:Lead proactive business development efforts, including client outreach and attending industry events. Collaborated with the Business Development Manager on strategic plans & presentations.Developed growth strategies, identified new market opportunities, and oversaw local business development activities.Evaluated pricing models and assigned presentations to staff.Supervision:Partnered with HR for recruitment, development, and performance management of staff.Directed, supervised and motivated employees through effective performance management techniques, including establishing expectations that aligned with organizational goals, providing effective recognition and feedback, conducting team and one-on-one meetings, holding teams accountable to targets and effective performance reviewsTechnical:Acted as a subject matter expert in service disciplines.Stayed current on industry trends and ensured staff were trained and certified.Monitored quality control, equipment, and technical staff development.Skills drawn upon:Strong leadership, operational, and business development skills.Experience in managing a P&L center and financial reporting.Familiarity with service lines including Compaq, HP, AT&T Globalyst, and IBM services, tolerances, & certifications.

Lead teams through experience in IT support and troubleshooting.Maintained current, strong knowledge of hardware, software, and networking technologies necessary for the refurbishment of multiple major manufacturers through direct OEM relationships.Fostered strong capabilities with Windows OS, MS Office, proprietary diagnostic suites, and more.Taught strong analytical and problem-solving skills.Leveraged strong customer service, verbal, and written communication skills.Worked independently as well as part of a team.MCSE, A+, OEM, and other relevant certifications were maintained at all times.