• Assisted customers on a daily basis with technical issues.• Installed hardware and software from various sources.• Used a long term ticketing system in order to track issues.• Kept track and cataloged over 2,000 inventory items.

• Answered customer questions regarding products.• Assisted customers with purchase decisions.• Performed stocking, organizing, and cleaning duties.• Hand selected on multiple occasions for holiday inventory duty.

• Led 730 hours of Full Motion Video as Mission Manager• Quality Checked 182 Image, Video and Target Log products• Disseminated products to in-theater partners; provided on-site intelligence• Screened 992 hours, providing vital Near-Realtime reporting• Created 540 video/image products• Trained 7 in-coming analysts in 6 months

• Oversaw integration of enterprise services, automated services, and cloud computing• Converged/emerged technologies, and nation-to-tactical reach-back capabilities• Maintained connectivity into the Marine Corps ISR enterprise for data standardization• Supported/maintained network and data redundancy and disaster recovery• Employed Satellite communications equipment in support of field exercises