Kenneth Quiroz Email & Phone Number

United States

• Performs surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages and basic impairments, document and prepare tickets.
• Understands HFC architecture, principles and the how the various alarm sources and other available data relate to specific outage conditions.
• Acknowledges outage and basic impairment alarms and performs basic to intermediate troubleshooting, analysis, triangulation and correlation of HFC alarms and other data sources to identify and ticket & generate SROs.

New York City Metropolitan Area

• Enforcing laws, rules and regulation
• Ensuring the safety and security of the public by responding to emergencies, providing assistance to victims, and reducing or preventing involvement in crime
• Building relationships with the community while helping to contribute to the health and safety of vulnerable populations

Flushing, NY

• Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products.
• Use my understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers.
• Provide information, options, and an unbeatable level of service of knowledge in cable today and going forward.

Flushing, NY

• Answered guest questions regarding event and location of matches, concession stands, restrooms
• Reviewed each ticket to ensure authenticity and coordinated with ushers to direct guests to correct seats
• Maintained a positive, outgoing demeanor, adhering to core expectations of guest service team
• Ensured non-smoking rules and public safety concerns were responsibly handled and enforced

New York, NY

• Greeted and engaged guests as they entered the store
• Assisted guests with their selection of items from the gift shop; suggestive sell
• Processed each sale through the Point of Sale (POS) system
• Maintained neat and orderly store by cleaning, merchandising, and folding when necessary

East Elmhurst, NY

• Assisted members with goods, pricing and provided ongoing sales with products
• Managed returns and assisted in researching online for purchases in a timely manner
• Successfully managed sales and monetary register responsibilities
• Handled high volume sales successfully

Corona, NY

• Assisted daily with filing lab tests per patients and coordinated projects on a timely basis
• Maintained accurate up to date comprehensive and confidential files and medical records
• Utilized computer programs for scheduling, appointments and inventory
• Coordinated provision of communications materials for all segments of the medical center