Kenneth Quiroz Email & Phone Number

United States

• Performs surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages and basic impairments, document and prepare tickets and SRO's, engage the appropriate fix agents and minimize customer impact of any service interruption or network impairment. • Understands HFC architecture, principles and the how the various alarm sources and other available data relate to specific outage conditions. • Acknowledges outage and basic impairment alarms and performs basic to intermediate troubleshooting, analysis, triangulation and correlation of HFC alarms and other data sources to identify and ticket & generate SROs for outage events and basic network impairments in accordance with the Regional Operations Center (ROC) Playbook.

New York City Metropolitan Area

• Enforcing laws, rules and regulation • Ensuring the safety and security of the public by responding to emergencies, providing assistance to victims, and reducing or preventing involvement in crime• Building relationships with the community while helping to contribute to the health and safety of vulnerable populations

Flushing, Ny

• Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. • Use my understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. • Provide information, options, and an unbeatable level of service of knowledge in cable today and going forward.

Flushing, Ny

• Answered guest questions regarding event and location of matches, concession stands, restrooms• Reviewed each ticket to ensure authenticity and coordinated with ushers to direct guests to correct seats• Maintained a positive, outgoing demeanor, adhering to core expectations of guest service team• Ensured non-smoking rules and public safety concerns were responsibly handled and enforced

New York, Ny

• Greeted and engaged guests as they entered the store• Assisted guests with their selection of items from the gift shop; suggestive sell• Processed each sale through the Point of Sale (POS) system• Maintained neat and orderly store by cleaning, merchandising, and folding when necessary

East Elmhurst, Ny

• Assisted members with goods, pricing and provided ongoing sales with products• Managed returns and assisted in researching online for purchases in a timely manner• Successfully managed sales and monetary register responsibilities• Handled high volume sales successfully

Corona, Ny

• Assisted daily with filing lab tests per patients and coordinated projects on a timely basis• Maintained accurate up to date comprehensive and confidential files and medical records • Utilized computer programs for scheduling, appointments and inventory• Coordinated provision of communications materials for all segments of the medical center