Kenneth Rivera Cerdas Email & Phone Number

Heredia, Costa Rica

Heredia, Costa Rica

El Cafetal

- Analyzing data in customs matters entails extracting insights to guide strategic decisions, enhancingenforcement effectiveness and trade facilitation.- Accurate classification of items under the Harmonized System is crucial for tariff determination,regulatory compliance, and trade statistics accuracy.- Upholding quality standards in customs processes ensures efficiency, transparency, and trust amongstakeholders, vital for fostering legitimate trade and mitigating risks.Achievements:- Deliver sessions to ensure the quality assurance of the team, refreshing and clarifying knowledge gaps.- Member of an internal program (EOS Champion) of the department to follow up on objectives agreedbetween the team and the supervisor, e.g. engagement activities, participation in group activities withinthe company, among others.- Conduct workshops to enhance the team's well-being covering various topics such as emotionalintelligence, teamwork, leadership, and communication.

Costa Rica

- Identify problems and search for solutions to offer answers that solve customers' questions using the given communication channel.- Assist drivers on the road in delivering customer packages.- Correctly document the database using the provided tools to keep track of customer requests through data entry.

Global Park, La Aurora, Heredia

- Responsible for preventing and detecting potential fraud across all payment channels by reviewing customers' accounts.- Ensure that information flow and deliverables are met to mitigate fraud and scam situations.- Responsible for staying informed about fraud situations in the industry.

Software Engineering, Computer Software Engineering

Bachillerato En Orientación, Psychology Teacher Education, Bachiller

Bachelor Of Business Administration - Bba, Business Administration And Management, General

English