Kenneth Sauer Email & Phone Number

Jacksonville, FL, US

Columbus, Ohio, United States

-Supervise a team of 11 remote employees to ensure internal KPIs are met as well as external customer metrics while building a cohesive working relationship with both entities.-Mentor and interview upcoming talent for promotion to Advanced Technical Support.-Communicate effective feedback from customers and internal teams to each engineer to improve.

Columbus, Ohio, United States

-Focus on critical cases brought through escalation management.-Assisting teammates with more complex issues.-Help bridge knowledge gap between the T2 & T1 roles by providing training and isolation techniques to colleagues.-Continuing other Tier 2 Level 1 & 2 customer support.

Columbus, Ohio Area

-Providing design, implementation, and resolutions to customers with all infrastructure components that Veeam interacts with-In-depth case analysis to help identify, replicate, and report bugs to the Tier 3 support engineers.

Columbus, Ohio, United States

-Managing inbound ticket queue of escalated cases from other tiers and outbound call queue.-Provide assistance to customers with outside vendor support.-Help strengthen knowledge base documentation.

Columbus, Ohio Area

-Perform triage for highly critical cases in production down scenarios.-Assist customers in restoring critical components within their infrastructure.-Troubleshoot cases in quick and proficient means to meet SLA for all customers.

Columbus, Ohio Area

-Managing ticket and call queues.-Responding and assisting customers via email.-Providing design, implementation, and resolutions to customers related to Veeam, Microsoft products, VMWare, Hyper-V, and storage solutions.-Extensive knowledge of Veeam & Microsoft products, VMWare, Hyper-V, and storage appliance solutions.

Fredonia, Pennsylvania

Provide cost effective solutions for small business and home owners for their network(s). Services provided are networking, installs, repairs, troubleshooting of any clients networking needs including regular maintenance. Employees high school students for experience of real world applications as well as providing training to clients and employees.

Columbus, Ohio, United States

Employed as a Parcel Assistant, yard switcher, and Parcel Lead for FedEx Smartpost where daily duties included parcel loading, forklift operations, management of part-time and resource employees, and trailer switches.

Bachelor Of Science (B.S.), Networks And Communications Management, 3.5Gpa

Program emphasis in Ethernet-enabled voice-operated IP systems, security firewalls, and next-generation network administration. Along with.

Certificate Of Completion, Information Systems Technology

Activities and Societies: City of Sharon network upgrade

High School Diploma, General Studies

Activities and Societies: Chess Club Gaming Club Wrestling Football