Kenneth Smith Email and Phone Number
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Focused and hands-on Executive with several years of multi-faceted experience in operations and project management. An inspirational leader who has nurtured and empowered management teams to achieve unprecedented bottom and top-line results – reducing costs to enhance profitability. Extensive audit and general management experience.What gets me exciting day in, and day out is the opportunity to work with great people in a congenial environment, nurturing high-quality, high-integrity relationships that drive the business forward with transparency and trust.My expertise includes Brand Tracking, Audit Controls, Project Management, P&L Management, C-Suite communication, Human Resources, Stakeholder Relations, and Revenue Management. I am described as a motivated leader with a pleasant personality and the highest standards of professionalism.What do I contribute to the bottom line of each employer? Maximize profitability by turning around underperforming areas. I operate with humility, integrity, transparency, and a client-focused approach.
Ascensus
View- Website:
- ascensus.com
- Employees:
- 2240
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Nq Business Project ManagerAscensus Oct 2023 - PresentFlorida, United States
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Premium Audit ManagerCna Insurance Mar 2021 - Oct 2023Lake Mary, Florida, United States• Supervised a remote team of call center reps and internal auditors, supporting more than 50 branches. • Boosted retention rates to 100% and streamlined operational functions throughout the enterprise. • Enhanced the audit process by implementing a new workflow system. • Maintained the increase in productivity by ensuring easy access to the tools for remote teams.• Acted as the client liaison and dealt with escalations -
General Manager OperationsCna Insurance Mar 2020 - Mar 2021Lake Mary, Florida, United States• Instituted processes and controls to manage change requests for insurance policies. • Established offshore infrastructure in China and India – despite the difference in time, culture, language, and economic conditions. • Formed and maintained necessary Service Level Agreement. • Rolled out strategies to operationalize efficiencies and productivity initiatives. • Mentored teams and coached to drive employee engagement and talent retention.
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Consultant Business SystemsNewport Group Nov 2019 - Oct 2023Lake Mary, Fl• Assisting with the system design, user acceptance testing, execution, and project management. • Provide support and guidance on data collection, analysis, financial reporting and benefit enrollments.• Provided guidance on data collection, analysis, and financial reporting. -
Director Of OperationsNewport Group Jul 2006 - Apr 2019Orlando, Florida• Increased employee retention levels and maintained accountability for an operating budget of $5 to $10M. • Enhanced SLA performance by 20%, followed by an improved workflow management process. • Advised on strategic projects – topics covered project scope, development, documentation, and execution strategies. • Fulfilled SAS70 Type II audit requirements and served as the department lead. • Staff oversight – assigned bi-weekly goals to keep progress on track. • Complete… Show more • Increased employee retention levels and maintained accountability for an operating budget of $5 to $10M. • Enhanced SLA performance by 20%, followed by an improved workflow management process. • Advised on strategic projects – topics covered project scope, development, documentation, and execution strategies. • Fulfilled SAS70 Type II audit requirements and served as the department lead. • Staff oversight – assigned bi-weekly goals to keep progress on track. • Complete delivery and management of the SDLC process. • Eliminated additional overtime and resources by optimizing the resource model. Show less
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Senior Project ManagerNewport Group Nov 2004 - Jul 2006Charlotte, North Carolina• Led to an increase of 35% in the data-capturing process. Established a sustainable, scalable, and trusted online enrollment process. • Exceptional project management of a high-visibility project involving the merger of separate solutions from acquisitions. • Managed an enterprise-wide corporate project encompassing the integration of day-to-day needs from an offsite TPA firm into Newport’s SQL database. • Ensured formal project closures – documenting the project’s acceptance and… Show more • Led to an increase of 35% in the data-capturing process. Established a sustainable, scalable, and trusted online enrollment process. • Exceptional project management of a high-visibility project involving the merger of separate solutions from acquisitions. • Managed an enterprise-wide corporate project encompassing the integration of day-to-day needs from an offsite TPA firm into Newport’s SQL database. • Ensured formal project closures – documenting the project’s acceptance and areas for improvement to propel continuous growth and improvement. Show less
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Vice President & Director Of Business SystemsBalser Companies Jan 2004 - Nov 2004Atlanta, Ga• Led product improvement initiatives – technological advancements and improvements. • Assessed expenses and revenue streams and tabulated annual budget. • Negotiated fees and contracts with vendors on behalf of the organization.• Maintained oversight of the QA testing – scope included websites, internal/external applications, and data feeds to JV partners. -
Vice President & Director Of OperationsBalser Companies Mar 1999 - Jan 2004Atlanta, Ga• Responsible for ensuring delivery of daily operations. • Rolled out controls and KPIs to guarantee alignment between workflow management and Service Level Agreements. • Improved financial controls and reporting processes. • Partnered with internal and external auditors to assist with the financial statement.
Kenneth Smith Skills
Kenneth Smith Education Details
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Mercer University - Stetson School Of Business And EconomicsManagement Information Systems And Services
Frequently Asked Questions about Kenneth Smith
What company does Kenneth Smith work for?
Kenneth Smith works for Ascensus
What is Kenneth Smith's role at the current company?
Kenneth Smith's current role is Senior Operations and Business Executive ➥ Leveraging strategies to optimize operations for organizational growth..
What is Kenneth Smith's email address?
Kenneth Smith's email address is ke****@****ife.net
What is Kenneth Smith's direct phone number?
Kenneth Smith's direct phone number is +140756*****
What schools did Kenneth Smith attend?
Kenneth Smith attended Mercer University - Stetson School Of Business And Economics, University Of Georgia - Terry College Of Business.
What skills is Kenneth Smith known for?
Kenneth Smith has skills like Retirement Planning, Financial Services, Leadership, Mutual Funds, Process Improvement, Insurance, Business Process Improvement, Management, Asset Allocation, Employee Benefits, Financial Analysis, Life Insurance.
Who are Kenneth Smith's colleagues?
Kenneth Smith's colleagues are Denis Ormanzhi, Bruce Jones, Karrie Grubbs, Kandula Sai Prem, Shayla Randisi, Gary Lam, Chelsea Laffen.
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Kenneth Smith
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Kenneth Smith
Denver Metropolitan Area5hotmail.com, gmail.com, comcast.com, cable.comcast.com, comcast.com8 +197023XXXXX
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