Kenneth Smith Email & Phone Number

Florida, United States

Lake Mary, Florida, United States

• Supervised a remote team of call center reps and internal auditors, supporting more than 50 branches. • Boosted retention rates to 100% and streamlined operational functions throughout the enterprise. • Enhanced the audit process by implementing a new workflow system. • Maintained the increase in productivity by ensuring easy access to the tools for remote teams.• Acted as the client liaison and dealt with escalations

Lake Mary, Florida, United States

• Instituted processes and controls to manage change requests for insurance policies. • Established offshore infrastructure in China and India – despite the difference in time, culture, language, and economic conditions. • Formed and maintained necessary Service Level Agreement. • Rolled out strategies to operationalize efficiencies and productivity initiatives. • Mentored teams and coached to drive employee engagement and talent retention.

Lake Mary, Fl

• Assisting with the system design, user acceptance testing, execution, and project management. • Provide support and guidance on data collection, analysis, financial reporting and benefit enrollments.• Provided guidance on data collection, analysis, and financial reporting.

Orlando, Florida

• Increased employee retention levels and maintained accountability for an operating budget of $5 to $10M. • Enhanced SLA performance by 20%, followed by an improved workflow management process. • Advised on strategic projects – topics covered project scope, development, documentation, and execution strategies. • Fulfilled SAS70 Type II audit requirements and served as the department lead. • Staff oversight – assigned bi-weekly goals to keep progress on track. • Complete… Show more • Increased employee retention levels and maintained accountability for an operating budget of $5 to $10M. • Enhanced SLA performance by 20%, followed by an improved workflow management process. • Advised on strategic projects – topics covered project scope, development, documentation, and execution strategies. • Fulfilled SAS70 Type II audit requirements and served as the department lead. • Staff oversight – assigned bi-weekly goals to keep progress on track. • Complete delivery and management of the SDLC process. • Eliminated additional overtime and resources by optimizing the resource model. Show less

Charlotte, North Carolina

• Led to an increase of 35% in the data-capturing process. Established a sustainable, scalable, and trusted online enrollment process. • Exceptional project management of a high-visibility project involving the merger of separate solutions from acquisitions. • Managed an enterprise-wide corporate project encompassing the integration of day-to-day needs from an offsite TPA firm into Newport’s SQL database. • Ensured formal project closures – documenting the project’s acceptance and… Show more • Led to an increase of 35% in the data-capturing process. Established a sustainable, scalable, and trusted online enrollment process. • Exceptional project management of a high-visibility project involving the merger of separate solutions from acquisitions. • Managed an enterprise-wide corporate project encompassing the integration of day-to-day needs from an offsite TPA firm into Newport’s SQL database. • Ensured formal project closures – documenting the project’s acceptance and areas for improvement to propel continuous growth and improvement. Show less

Atlanta, Ga

• Led product improvement initiatives – technological advancements and improvements. • Assessed expenses and revenue streams and tabulated annual budget. • Negotiated fees and contracts with vendors on behalf of the organization.• Maintained oversight of the QA testing – scope included websites, internal/external applications, and data feeds to JV partners.

Atlanta, Ga

• Responsible for ensuring delivery of daily operations. • Rolled out controls and KPIs to guarantee alignment between workflow management and Service Level Agreements. • Improved financial controls and reporting processes. • Partnered with internal and external auditors to assist with the financial statement.

Mba, Management Information Systems And Services

Bachelor'S Degree, Economics

Activities and Societies: Phi Kappa Psi Fraternity