Kenneth Thomas Email & Phone Number

Greater Boston Area

Westborough, MA

TIBCO Spotfire for Big Data analysis and Reporting of Grid Battery Operations for Availability, Power Output, and Warranty determination.MySQL query building and Spotfire integration to generate dashboard reporting for Management and Customers.RMA support turning reactive troubleshooting and findings into proactive improvement processes for next generation.

Boxborough, MA

Contributed to Cisco’s OEM guides allowing better decision making, better follow-up, and increased customer satisfaction. Execute Cisco’s quality initiatives to ensure the highest quality product always goes to the customer. Provide clear direction on Quality responses others may use to convey Cisco’s policies and metrics relevant to the customer and.

Boxborough, MA

Manage hardware product quality for several Cisco Business Units. Product experience ranges from Complex Optical DWDM switching to Desktop IP Phones. Support all quality aspects from analyzing metrics to detecting early signs of trouble and direct customer interaction during escalations. Drive quality improvements into the product design at all stages.

San Jose, CA

Oversee contract manufacturer performance and make the necessary decisions to keep the manufacturing line up and running. Ensure quick resolution and corrective actions are carried out to meet commitments and project schedule.

Troy, NY

Undergraduate work to assist in design and application of voice coils to align fiber optics for switching and manipulation. Design a closed loop air pressure regulation circuit for air conditioning automotive applications.