Kenneth Walker Email & Phone Number

United States

Beltsville, Md

-Provided technical support and leadership for Tier II, workstations, servers, and applications-Installed, supported and automated services for clients in the field and remotely from one of NARA’s locations-Performed Microsoft server installations, build, rebuild, repairs, recoveries, and troubleshooting-Installed operating system software, patches, and upgrades as well as configuring, optimizing, fine-tuning, and monitoring operating system software and servers-Maintained an inventory of installed software, managing software licenses, and creating policies and procedures for upgrades-Analyzed, troubleshoot, and resolved system hardware, software, and networking issues-Independently created and maintained technical documentation related to complex tasks and projects-Resolved tickets using Service Now Ticketing System

Washington D.C. Metro Area

-Managed Active Directory accounts in various agriculture domains-Collaborated with a team of engineers with migration of Exchange 2003 to Exchange 2016-Managed exchange mail accounts (creation, mailbox rights, Blackberry account setup/password, restore/remote wipe)-Conducted routine back-ups and restores, using Symantec Net-BackUp/CommVault-Performed routine and specialized SMS/SCCM/Tivoli reports for auditing and security purposes-Assessed threats, risks, and vulnerabilities from emerging security issues-Provided support with the development scripts to maintain and backup key security systems-Supported end user with network issue, file access, VPN access, folder rights, LAN connectivity, Citrix issues, and mobile device services-Performed testing of installed systems to ensure protection strategies are properly implemented and working as intended-Detailed knowledge of scripting (VB, Windows host, batch files) was applied to new server deployments and Active Directory OU changes-Resolved tickets using Remedy Ticketing System -Tested new software (VDI, Windows 7 Enterprise, and Thin Clients) for security vulnerabilities and deployment production readiness-Supported integration of new hardware; iPhone, iPad, and security approved Android 2.2/2.3 devices, into network. (Exchange integration, VPN and Mobile kiosk system, McAfee EMM)-Built, deployed, and managed; MS Server 2003, MS Server 2008 R2/ 2008 x86 for domain controllers, file servers, print server and Hyper-V functionality