Ken Eiken Email & Phone Number

Littleton, Co, Us

Denver, Co

Gogo Business Aviation is today’s leading provider of in-flight connectivity solutions that increase the productivity, safety, and enjoyment of the business aviation travel experience. A trusted brand in airborne communications, Gogo is a factory option at every major business aircraft manufacturer and installed on the world’s largest fractional ownership fleets.

Denver, Co

Brought on to foster teamwork between Sales and Operations, improve Sales Team Performance and launch New Products.MedAire, an International SOS company, provides aviation clients with fully integrated medical and security services to patients in the air. With one phone call, MedAire offers 24/7 real-time access to emergency room doctors at any time, from anywhere in the world.Customers included: Fortune 1000 Flight Departments, South American Business Jet Operators, NetJets… Show more Brought on to foster teamwork between Sales and Operations, improve Sales Team Performance and launch New Products.MedAire, an International SOS company, provides aviation clients with fully integrated medical and security services to patients in the air. With one phone call, MedAire offers 24/7 real-time access to emergency room doctors at any time, from anywhere in the world.Customers included: Fortune 1000 Flight Departments, South American Business Jet Operators, NetJets, North American airlines (United, American, Alaska and WestJet) and South American airlines (LATAM, Avianca and Copa Airlines).• Identified New Business Opportunities within United Airlines and created the sales strategy to target revenue growth. Won the 5-year contract converting the entire fleet (>700 aircraft) to MedAire equipment and refurbishment ($3.5M incremental revenue). Closed a multi-year In-Flight Medical Support and Crew Support agreement ($1.0M annual) as a multi-year bundle agreement.• Captured American Airlines’ business from a competitor through targeted Strategic Account Development. Developed a customized technical solution fully integrated into the client’s SOPs (preventing encroachment from competitors). Increased Annual Revenue by $0.5M with a multi-year, multi-product bundling contract.• Spearheaded the introduction of a Travel Risk service upgrade into the BGA market by educating and incentivizing the Sales Team. Grew Product Line Revenue from $0 to $234k in Year 1. Doubled revenue in Year 2.• Developed MedAire’s inaugural Aviation 3-Year Plan for the Americas region. Created an operational staffing model supporting double-digit revenue growth.• Re-organized, staffed and developed a consultative sales team for an acquired Brazilian subsidiary. Using cross-sell and up-sell sales strategies, increased total (MedAire and subsidiary) revenue by 39% in the first year and an additional 27% in the second. Show less

Houston, Texas Area

Brought on to inspire teamwork between Sales and Operations, improve Sales Team Performance worldwide, sell the entire product portfolio versus single services in a declining market.Universal Weather and Aviation, Inc. provides business aviation trip management services worldwide. It offers trip support, fuel program, and ground support services; trip tools that include online flight planning, flight-scheduling software, airport information, aircraft data link, mobile trip planning, and… Show more Brought on to inspire teamwork between Sales and Operations, improve Sales Team Performance worldwide, sell the entire product portfolio versus single services in a declining market.Universal Weather and Aviation, Inc. provides business aviation trip management services worldwide. It offers trip support, fuel program, and ground support services; trip tools that include online flight planning, flight-scheduling software, airport information, aircraft data link, mobile trip planning, and SMS software. Customers included: Fortune 1000 Flight Departments, Worldwide Business Jet Operators, FlexJet, Jet Aviation, Business Jet OEM Demo Departments, the Saudi Royal Fleet and other Head of State Flight Operations.• Upgraded the existing CRM to Salesforce.com. Documented and improved sales process and sales team performance measures. Introduced Consultative Selling to the Sales Team which increased the Closing Ratio from less than 10% or 30% in spite of a 45% market downturn, representing $8M of closed business per $25M of open opportunities.• Implemented rigor into Sales Forecasting methodology ensuring alignment on Sales Qualification Stages. Improved Forecasting accuracy from almost non-existent to more than 90% accuracy.• Eliminated Sales Team confusion and improved employee engagement by creating an innovative compensation plan that was easy to understand and aligned Sales Person motivation with Business Unit objectives. • Won 3 “Strategic” accounts by targeting a client category and developing customized sales strategies in one year. $4M of incremental revenue. Show less

Greater Denver Area

Brought on to lead the global Sales & Service team, align with Distribution departments, improve Sales Team Performance worldwide, build relationships with Strategic Accounts and revolutionize the retail customer experience with Jeppesen.For more than 80 years, Jeppesen has made it possible for pilots and their passengers to safely and efficiently reach their destinations. Jeppesen creates electronic and paper charting and offers operational support for the aviation industry… Show more Brought on to lead the global Sales & Service team, align with Distribution departments, improve Sales Team Performance worldwide, build relationships with Strategic Accounts and revolutionize the retail customer experience with Jeppesen.For more than 80 years, Jeppesen has made it possible for pilots and their passengers to safely and efficiently reach their destinations. Jeppesen creates electronic and paper charting and offers operational support for the aviation industry. Customers included: Fortune 1000 Flight Departments, Worldwide Business Jet Operators, NetJets, FlexJet,, Business Jet OEMs, standard charting Airlines, Flight Training Providers, Aviation Product Retailers, and Aviall (a Boeing Company).• Created Jeppesen’s B2B and B2C sales strategy, developed Sales & Service talent and produced a high performing leadership team fully aligned with the strategy and vision.• Identified gaps in customer service and launched the Strategic Accounts Team focused on NetJets and OEM customers. Increased Revenue more than 10% and improved key customer Service Levels more than 30% representing combined revenue greater than $50M.• Designed, implemented and gained buy-in for retail call center metrics, training, scheduling methodology, and outsourcing. Decreased Call Center Abandon Rates from 40% to 10% in 6 months.• Captured 3 Fortune 100 multi-product accounts (increase from 0); Re-positioned sales team compensation plan to align with corporate and operational objectives with an emphasis on winning “Reference Accounts” to build sales momentum.• Managed a $60M product line in collaboration with operational and production units.• Established the first company vision for the Customer Experience; Guided multi-disciplinary teams through a $2.5M corporate transformation initiative.• Improved Product Line Profit Margin 30%; Orchestrated an integrative project including product standardization, model reduction, and vendor supply chain simplification. Show less

Greater Denver Area

Brought on to identify and close customers willing to invest in new technology and locate international sales channels for Signature Control System.Signature Control Systems developed a technology to monitor polymer cure status via impedance. The “SmartTrac” system improved quality and reduced waste in products that required heat and pressure curing. Customers included: Paulstra, Trelleborg, Caterpillar and other engineered rubber products manufactures.• Re-engineered… Show more Brought on to identify and close customers willing to invest in new technology and locate international sales channels for Signature Control System.Signature Control Systems developed a technology to monitor polymer cure status via impedance. The “SmartTrac” system improved quality and reduced waste in products that required heat and pressure curing. Customers included: Paulstra, Trelleborg, Caterpillar and other engineered rubber products manufactures.• Re-engineered the sales and marketing program focusing on a simple value proposition and targeting “beta” customers.• Implemented SmartTrac systems with Beta customers.• Identified and trained international dealers to add SmartTrac to their product lines. Show less

Greater Denver Area

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. We are committed to helping our customers win and creating greater value for all our stakeholders through strategic focus on our buildings and energy growth platforms.

Air Liaison Officer - 1st Brigade Combat Team (BCT); Ft Riley, KSExchange Officer (F-16 pilot) - 31 Squadron; Kleine Brogel, BelgiumStudent, Defense Language Institute - Washington DCF-16 Instructor Pilot - 63 FS; Luke AFB, AZF-16 Pilot - 14 Fighter Squadron (FS); Misawa AB, JapanStudent Pilot - Various

Bs, Electrical Engineering

Activities and Societies: AFROTC

Mba, Business