Business Development - US MarketClient Success Manager- US Market

Consult and develop a vast range of Information Technology initiatives relevant to current role in the Business Management Office for Argo International.

- Executive and Management level customer support and relationship specialist for cloud computing clients to include escalation point for all customer service, delivery and support issues, Special focus on customer events and new IT requirements- Strategic IT and financial planning with International cloud clients and their Executive Staff to include New Sales, Onsite Training, and Project Management role for client cloud initiatives.- Education and training program development, documentation, and delivery to all international cloud and mixed cloud clients.- New internal Customer Success program development, documentation, training, and delivery.

- Developed and Managed IT Customer Related Problem and Incident Management program and resource assignments.- Provided New IT Solutions Development for new and modified business requirements and project management.- Developed IT department Vision & Strategy programs to align with corporate initiatives based on customer needs. Conducted customer satisfaction surveys quarterly to gauge impact and successful implementation of program.- Build staff education and training program to retain and procure new staffing requirements. Provided Staff Supervision, Assignment, and Talent Management for 18 business and support analysts. - Built and provided Enterprise level Budget & Financial Management for the IT department.- Developed Education, Project, and Systems Processes for new and existing efforts in customer support and new technology implementations. Attained 98% satisfaction rate.

- Provided world class staff supervision and talent acquisition for 23 Business, Technical, and Customer Service Analysts. The PPMO under my direction lauded a 99% success rate given KPIs in place.- Build, and deliver AGILE and Waterfall Methodology training to associates quarterly.- Build processes, assign resources and monitor incident, change, and problem management for all Program/Project related activities.- Develop and deliver business process requirements, documentation and solutions to executive level directors for inclusion in quarterly business and financial planning.

- Develop staff hiring and retention processes to include supervisory responsibilities for 26 IM business, technical and customer service resources for Paris regional facilities - Develop, plan, and support, as well as management project implementation of new hardware and software applications based on customer business requirements and new products.- Development and delivery of training and educational programs for IT associates, as well as end users to new systems.- Responsible for Interdepartmental relationship development and support between business units and Information Systems Management.

 Supervising manager for 16 customer support, business analysts, and technical associates Provides Hardware support for Novell/NT MEDITECH based hybrid network Provides network administrations & applications support  Reviews, analyzes, and evaluates systems and user needs Provides oversight in the design and development of software applications, interfaces and custom programming Develops, plans and manages detailed IM budgets

 Responsible for supervisory related tasks to more than 300 employee’s during my 14 year military career. Responsible for maintaining all information systems and networking equipment related to US Space Command Center and NORAD Command Center in Colorado Springs Colorado. Non-commissioned Officer In charge (D Flight) of United States Space Command Center /