Kenneth Chan

Kenneth Chan Email and Phone Number

Consultant at UMS Universal Management Services Consulting GmbH
Kenneth Chan's Location
Singapore, Singapore
Kenneth Chan's Contact Details

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About Kenneth Chan

Innovative and results oriented professional in Continuous Process Improvement as well as Change and Transition Management with market leaders in logistics and hospitality industries. Internal consultant to deploy process and service excellence tools and methodologies to help business leaders achieve their goals through continuous change actions link to the overall strategic direction and needs.Specialties: Continuous Process Improvement, DMAIC, DMADV, Lean, Kaizen, Programme Deployment & Management, Balanced Scorecard, Enterprise Risk Management, Strategic Planning, Corporate Development

Kenneth Chan's Current Company Details

Consultant at UMS Universal Management Services Consulting GmbH
Kenneth Chan Work Experience Details
  • Pan Pacific Hotels Group
    Programme Director, Total Quality Management
    Pan Pacific Hotels Group May 2010 - Nov 2011
    Responsible for the development, deployment and implementation of global, enterprise wide Total Quality Management Programme. Drive organizational change and transition across organizational boundaries. Tailor Lean Six Sigma DAMIC and DMADV training curriculum to suit the need and requirements for hospitality industry. Train and coach multiple waves of Improvement Champions (Lean Six Sigma Green Belt equivalent)
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  • Pan Pacific Hotels Group
    Vice President - Strategy & Planning
    Pan Pacific Hotels Group Mar 2009 - May 2010
    Provided strategic and tactical consulting in developing, implementing and maintaining Group’s strategic blueprint and plans in keeping with objectives and overall Pan Pacific Hotels Group corporate strategy.
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  • Dhl Express (S) Pte Ltd
    First Choice Senior Advisor / Strategic Programme Manager
    Dhl Express (S) Pte Ltd Jun 2007 - Mar 2009
    Planned and directed controlled deployment and subsequent implementation of Strategic Programmes in Singapore Country Office in accordance with guidelines from Asia Pacific Regional Office. Led and facilitated departmental and cross-departmental process improvement projects to improve customer satisfaction using Six Sigma DMAIC methodology with Lean concepts.
  • Meritus Hotels & Resorts
    Corporate Planning Manager
    Meritus Hotels & Resorts Mar 2006 - Jun 2007
    Acted as in-house consultant in the development of corporate strategy and Balanced Scorecard; Secondary responsibilities included driving the development and implementation of global brand and group human resource strategies and tactical plans respectively. Reviewed for regular updates of Group Human Resource Department’s Standard Operating Procedures
  • Raffles International Limited
    Corporate Development & Human Resources Manager
    Raffles International Limited Apr 2003 - Mar 2006
    Provided business and research analysis support to facilitate Group’s growth and development strategy. Developed industry analysis with specific strategic recommendations to decision makers within the company. Developed and deployed Performance Incentive Management within the Group; aligned SBUs and employees to the operating culture and instilled high performance standards to achieve outstanding business results.
  • Raffles International Limited
    Manager, Corporate Strategy & Development
    Raffles International Limited Sep 2001 - Apr 2003
    Analyzed and reported macro-economic and key lodging industry trends. Project lead in the development and rollout of Balance Scorecard in Raffles Holdings and introduced Balanced Scorecard performance management framework across the Group.
  • Dhl International
    Regional Strategic Planning Analyst
    Dhl International 1998 - 2001
    Researched and prepared macroeconomic and various industry analysis of Asia Pacific and Middle Eastern region; identified and investigated business opportunities through detailed knowledge and strategic analysis.
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Kenneth Chan Skills

Strategy Change Management Six Sigma Performance Management Management Leadership Strategic Planning Business Strategy Training Consulting Business Process Improvement Analysis Management Consulting Coaching Lean Manufacturing Continuous Improvement Process Improvement Organizational Development Project Management Program Management Business Analysis Competitive Analysis Project Planning Human Resources Training Delivery Customer Satisfaction Employee Engagement Business Development Balanced Scorecard Business Intelligence Personnel Management Operations Management Operational Excellence Lean Sigma Enterprise Risk Management Human Capital Management New Business Development Sales Business Process

Frequently Asked Questions about Kenneth Chan

What is Kenneth Chan's role at the current company?

Kenneth Chan's current role is Consultant at UMS Universal Management Services Consulting GmbH.

What is Kenneth Chan's email address?

Kenneth Chan's email address is ke****@****phg.com

What skills is Kenneth Chan known for?

Kenneth Chan has skills like Strategy, Change Management, Six Sigma, Performance Management, Management, Leadership, Strategic Planning, Business Strategy, Training, Consulting, Business Process Improvement, Analysis.

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