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Kenneth Chan is listed as Consultant at UMS Universal Management Services Consulting GmbH based in Singapore. AeroLeads shows a work email signal at pphg.com and a matched LinkedIn profile for Kenneth Chan.
Kenneth Chan previously worked as Programme Director, Total Quality Management at Pan Pacific Hotels Group and Vice President - Strategy & Planning at Pan Pacific Hotels Group.
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Innovative and results oriented professional in Continuous Process Improvement as well as Change and Transition Management with market leaders in logistics and hospitality industries. Internal consultant to deploy process and service excellence tools and methodologies to help business leaders achieve their goals through continuous change actions link to the overall strategic direction and needs.Specialties: Continuous Process Improvement, DMAIC, DMADV, Lean, Kaizen, Programme Deployment & Management, Balanced Scorecard, Enterprise Risk Management, Strategic Planning, Corporate Development
Listed skills include Strategy, Change Management, Six Sigma, Performance Management, and 35 others.
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Responsible for the development, deployment and implementation of global, enterprise wide Total Quality Management Programme. Drive organizational change and transition across organizational boundaries. Tailor Lean Six Sigma DAMIC and DMADV training curriculum to suit the need and requirements for hospitality industry. Train and coach multiple waves of Improvement Champions (Lean Six Sigma Green Belt equivalent)
Provided strategic and tactical consulting in developing, implementing and maintaining Group’s strategic blueprint and plans in keeping with objectives and overall Pan Pacific Hotels Group corporate strategy.
Planned and directed controlled deployment and subsequent implementation of Strategic Programmes in Singapore Country Office in accordance with guidelines from Asia Pacific Regional Office. Led and facilitated departmental and cross-departmental process improvement projects to improve customer satisfaction using Six Sigma DMAIC methodology with Lean concepts.
Acted as in-house consultant in the development of corporate strategy and Balanced Scorecard; Secondary responsibilities included driving the development and implementation of global brand and group human resource strategies and tactical plans respectively. Reviewed for regular updates of Group Human Resource Department’s Standard Operating Procedures
Provided business and research analysis support to facilitate Group’s growth and development strategy. Developed industry analysis with specific strategic recommendations to decision makers within the company. Developed and deployed Performance Incentive Management within the Group; aligned SBUs and employees to the operating culture and instilled high performance standards to achieve outstanding business results.
Analyzed and reported macro-economic and key lodging industry trends. Project lead in the development and rollout of Balance Scorecard in Raffles Holdings and introduced Balanced Scorecard performance management framework across the Group.
Researched and prepared macroeconomic and various industry analysis of Asia Pacific and Middle Eastern region; identified and investigated business opportunities through detailed knowledge and strategic analysis.
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Kenneth Chan is listed as Consultant at UMS Universal Management Services Consulting GmbH.
AeroLeads has found 1 work email signal at @pphg.com for Kenneth Chan.
Kenneth Chan is based in Singapore.
Kenneth Chan has worked for Pan Pacific Hotels Group, Dhl Express (S) Pte Ltd, Meritus Hotels & Resorts, Raffles International Limited, and Dhl International.
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Kenneth Chan is listed with skills including Strategy, Change Management, Six Sigma, Performance Management, Management, Leadership, Strategic Planning, and Business Strategy.
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