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@infinitium.com
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Kenneth, Chow Kiat Chong is listed as Customer Support Team Lead at Infinitium at Infinitium Group of Companies, a company with 113 employees, based in Petaling Jaya, Selangor, Malaysia. AeroLeads shows a work email signal at infinitium.com and a matched LinkedIn profile for Kenneth, Chow Kiat Chong.
Kenneth, Chow Kiat Chong previously worked as Customer Support Team Lead at Infinitium Group Of Companies and Customer Support Specialist at Infinitium Group Of Companies. Kenneth, Chow Kiat Chong holds Bachelor'S Degree Of Computer Science, Information Technology, Support Service, Second Lower Class from Universiti Tunku Abdul Rahman.
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AeroLeads found 1 current-domain work email signal for Kenneth, Chow Kiat Chong. Compare company email patterns before reaching out.
I am a Team Lead in Customer Support, dedicated to offer exceptional customer experiences byeffectively managing and resolving product or service issues. Rather than proactively contactingcustomers, I respond to customer questions, comments, and concerns and offer solutions to anyproblems on calls, emails, and texts.Outside of work, I enjoy spending time with friends, but I also appreciate moments of solitude. My hobbies includes singing and occasionally creating content.If you’d like to connect with me, please reach out via email (kenneth.chong87@gmail.com).
Listed skills include Change Requests, Edi, Issues Managment, Knowledge Base, and 14 others.
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A career timeline built from the work history available for this profile.
Petaling Jaya, Selangor, Malaysia
Lead a sub-unit within the Customer Support Department, providing direction, support, and mentorship to team members.Serve as the primary point of contact for merchant onboarding-related tasks, facilitating integration processes and addressing inquiries regarding company products and services promptly and accurately.Assist in developing and maintaining.
Petaling Jaya, Selangor, Malaysia
Responsible in maintaining agreed SLAs to ensure that tickets are resolved on a timely manner. Ability to prioritize and manage multiple tickets simultaneously, escalate complex issues to the appropriate team members, and provide excellent customer service.Analyze and diagnose the problem determine the severity and resolution requirements. Then provide.
Malaysia
Installing and configuring computer hardware, software, systems, networks, printers for all new joiners.Monitoring and maintaining existing computer systems and in-house applications.Responding in a timely manner to service issues and requests by providing technical support across the company, including any adhoc requests.Repairing and replacing equipment.
Perform day to day proactive monitoring to monitor status of all alarm systems, ensure all end users system are online while providing end-to-end support if necessary.Consulting, providing optimum solution for home, commercial and office security to end users.Project Management and Implementation, assisting end users to setup surveillance system, door.
Petaling Jaya
Responsible to manage everyday high severity incidents or critical issues, while providing end-to-end support and implement resolution to resolve incidents within the agreed Service Level Agreement (SLA). Perform proactive monitoring, housekeeping and capacity planning to avoid incidents. Identify and implement the service improvement programs to improve.
Petaling Jaya, Selangor, Malaysia
Responsible for resolving everyday customer support queries by gathering and understanding information pertaining to requests raised by customers accurately and completely. Analyse and diagnose the problem determine the severity and resolution requirements. Then provide suitable solutions to resolve problems and issues, while ensuring customer satisfaction.
Other employees you can reach at infinitium.com. View company contacts for 113 employees →
Fagan Susanto
Colleague at Infinitium Group Of Companies
Jakarta, Jakarta, Indonesia, Indonesia
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JS
Jerad Solomon
Colleague at Infinitium Group Of Companies
Petaling Jaya, Selangor, Malaysia, Malaysia
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EA
Eimeer Azmi
Colleague at Infinitium Group Of Companies
Shah Alam, Selangor, Malaysia, Malaysia
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KC
King Chiang
Colleague at Infinitium Group Of Companies
Petaling Jaya, Selangor, Malaysia, Malaysia
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MI
Muhammad Iodine Hanifan Firdaus
Colleague at Infinitium Group Of Companies
Jakarta, Indonesia, Indonesia
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GL
Gromyko L.
Colleague at Infinitium Group Of Companies
Jakarta, Jakarta, Indonesia, Indonesia
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KV
Kit Voon
Colleague at Infinitium Group Of Companies
Selangor, Malaysia, Malaysia
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NY
Nastassia Ym
Colleague at Infinitium Group Of Companies
Indonesia, Indonesia
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YI
Yusuf Irda
Colleague at Infinitium Group Of Companies
Jakarta Metropolitan Area, Indonesia
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NA
Nurul Ain Zawawi
Colleague at Infinitium Group Of Companies
Petaling Jaya, Selangor, Malaysia, Malaysia
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Quick answers generated from the profile data available on this page.
Kenneth, Chow Kiat Chong works for Infinitium Group of Companies.
Kenneth, Chow Kiat Chong is listed as Customer Support Team Lead at Infinitium at Infinitium Group of Companies.
AeroLeads has found 1 work email signal at @infinitium.com for Kenneth, Chow Kiat Chong at Infinitium Group of Companies.
Kenneth, Chow Kiat Chong is based in Petaling Jaya, Selangor, Malaysia while working with Infinitium Group of Companies.
Kenneth, Chow Kiat Chong has worked for Infinitium Group Of Companies, Advanz Fidelis Ip Sdn Bhd, My Secure Place Sdn Bhd, Scope International, and B2Be.
Kenneth, Chow Kiat Chong's colleagues at Infinitium Group of Companies include Fagan Susanto, Jerad Solomon, Eimeer Azmi, King Chiang, and Muhammad Iodine Hanifan Firdaus.
You can use AeroLeads to view verified contact signals for Kenneth, Chow Kiat Chong at Infinitium Group of Companies, including work email, phone, and LinkedIn data when available.
Kenneth, Chow Kiat Chong holds Bachelor'S Degree Of Computer Science, Information Technology, Support Service, Second Lower Class from Universiti Tunku Abdul Rahman.
Kenneth, Chow Kiat Chong is listed with skills including Change Requests, Edi, Issues Managment, Knowledge Base, Customer Service, Requirements Gathering, Xml, and Sdlc.
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