Kenneth Falcon Email & Phone Number

Charlotte, North Carolina, United States

Austin, Texas Area

• Lead multiple stakeholders with strong customer service using multiple media’s and ability to present solutions while gathering new information and absorbing new technologies. • Drive strategic decisions and tactical approach in scaling high performing markets across the company.• Launch multiple markets across the United States specifically in the central region and managed all logistics, parts procurement and applications to meet supply and demands.• Reported to Operation… Show more • Lead multiple stakeholders with strong customer service using multiple media’s and ability to present solutions while gathering new information and absorbing new technologies. • Drive strategic decisions and tactical approach in scaling high performing markets across the company.• Launch multiple markets across the United States specifically in the central region and managed all logistics, parts procurement and applications to meet supply and demands.• Reported to Operation Manager, Leads and Director Leadership teams on business growth through analytical research.• Subject matter expert in system applications, technologies changes and rapidly understanding systems specifications required through documentations.• Use of multiple applications and dedicated resources to maintain accuracy of scheduling and dispatching tools for staffing, data accuracy and daily task activity. • Utilizing conceptual approaches to drive projects, analyze data and using network resources to improve processes more efficient and consistent.• Effective communication skills to assess business requirements and quickly make informed decisions• Performed quality assurance to processes and procedures to improve training, documentation, monitoring and audits.• Managed the new hire process from recruitment to on-boarding through intensive training, constant evaluation reviews and coaching and counseling sessions and vigorous challenges to improve and succeed. Show less

Miami/Fort Lauderdale Area

•Effectively communicate driver requirements, background checks and guiding through Lyft’s onboarding process. •Support applicants with technical support via different communication mediums and performed pre and post applicant outreach to get driver approved and on the road.• Understand and communicate Lyft’s policies, features and other services• Support applicants and drivers with knowledge of the Lyft platform• Uphold Lyft standard of service while working with all… Show more •Effectively communicate driver requirements, background checks and guiding through Lyft’s onboarding process. •Support applicants with technical support via different communication mediums and performed pre and post applicant outreach to get driver approved and on the road.• Understand and communicate Lyft’s policies, features and other services• Support applicants and drivers with knowledge of the Lyft platform• Uphold Lyft standard of service while working with all drivers• Work with current drivers to solve any issues that they may have whether technical and support issue• Perform pre and post applicant outreach to get drivers approved and on the road• Communicate clearly and effectively, both in person and written Show less

Miami, Fl

• Collaborated effectively with store management and store crews.• Supervised the store’s crew through assigning merchandise presentations, stock inventory, resetting of planograms, demonstrating how to effectively and efficiently complete tasks and following up progress of assigned duties of all activities. • Effectively communicate business information about vendors, auditors, inspectors and third party persons to and from store management and crews.• Provided solutions and… Show more • Collaborated effectively with store management and store crews.• Supervised the store’s crew through assigning merchandise presentations, stock inventory, resetting of planograms, demonstrating how to effectively and efficiently complete tasks and following up progress of assigned duties of all activities. • Effectively communicate business information about vendors, auditors, inspectors and third party persons to and from store management and crews.• Provided solutions and problem solving techniques to customers’ questions and complaints.• Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers.• Maintained customer/patient confidentiality according to HIPAA and company standards.• Comply with all federal and state laws, rules and regulations for prescription, alcohol and tobacco.• Executed displays, sign and inventory of weekly major promotional and seasonal merchandise.• Controlled use of cash register keys, securing door keys, store's main safe, security doors and setting main store alarms for end-of-day closure.• Processed critical cash verifications; electronic journal checks; monitored cashier analysis reports.• Responsible for delivering large monetary deposits and securing cash payments from the bank and balancing safe funds. Show less

Miami, Fl

• Working together as a team to provide excellent customer shopping experience, completed store related task at high and low traffic hours and followed company policy and procedures.• Provided excellent customer service by demonstrating expertise in desktop and laptop technology, a variety of software programs, storage media devices, monitors and display technologies, landline business phones, cameras, calculators, home and business print technology, ink and toners, office equipments… Show more • Working together as a team to provide excellent customer shopping experience, completed store related task at high and low traffic hours and followed company policy and procedures.• Provided excellent customer service by demonstrating expertise in desktop and laptop technology, a variety of software programs, storage media devices, monitors and display technologies, landline business phones, cameras, calculators, home and business print technology, ink and toners, office equipments, office furniture and many other technologies.• Managed store inventory, ensured supply was fully stocked and procured out of stock merchandise via supply chain system software to ensure readiness for next business day. • Started a leadership team to facilitate work environment and effectively communicate through boundless theme setting to keep customer confidentiality. • Performed cash pulls and made change orders and deposits in accordance with established policies.• Worked closely with Store Manager in evaluating financial reports to develop strategies to consistently deliver results to the company's specified standards for sales, wages, profit and loss, shrink and other key metrics.• Assisted in managing payroll administration, budgeting and the performance management process.• Managed the new hire process from recruitment to on-boarding through intensive training, constant evaluation reviews and coaching and counseling sessions and vigorous challenges to improve and succeed.• Manage the training of all store associates to meet company standards and to provide for the needs of the store.• Adhere to and enforce high levels of professionalism, work ethic and work quality. Show less

Master Of Science (M.S.), Information Systems And Business Analytics, 3.7

Chapman Graduate School Business Process Design Enterprise Information System System Analysis & Design Data Warehousing Project Management.

Bachelor'S Degree, Management Information Systems, 3.5

Enterprise Information System Management Support System System Analysis and Design Database Application Business Data Communication.

Associate Of Arts (A.A.), Business Administration And Management