With an accomplished and multifaceted background encompassing leadership in call center, customer service, sales, fulfillment and publishing operations, I bring a proven track record of delivering on high-aiming operational objectives and a readiness to continually take on new business challenges.Engaging strengths in strategic planning, team building and oversight, project leadership, and performance management, I have earned a reputation for continually improving financial returns, vendor relationships, and the customer experience across touch points.Always open to expanding my professional network, I look forward to the opportunity to connect with you today!Cell: 267-907-3953Email: kenshields429@gmail.com
Listed skills include Account Management, Salesforce.Com, Cross Functional Team Leadership, Process Improvement, and 18 others.