Ken Shields

Ken Shields Email and Phone Number

Director of Customer Experience at NativePath @ NativePath
Ken Shields's Location
Greater Philadelphia, United States
Ken Shields's Contact Details

Ken Shields personal email

Ken Shields phone numbers

About Ken Shields

With an accomplished and multifaceted background encompassing leadership in call center, customer service, sales, fulfillment and publishing operations, I bring a proven track record of delivering on high-aiming operational objectives and a readiness to continually take on new business challenges.Engaging strengths in strategic planning, team building and oversight, project leadership, and performance management, I have earned a reputation for continually improving financial returns, vendor relationships, and the customer experience across touch points.Always open to expanding my professional network, I look forward to the opportunity to connect with you today!Cell: 267-907-3953Email: kenshields429@gmail.com

Ken Shields's Current Company Details
NativePath

Nativepath

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Director of Customer Experience at NativePath
Ken Shields Work Experience Details
  • Nativepath
    Director Of Customer Experience
    Nativepath Nov 2020 - Present
    Miami, Florida, United States
    NativePath is a whole-body health & wellness company that helps people feel better by eating, moving, and living in harmony with their biology. We blend Ancestral Wisdom with Modern Science and offer programs and supplements to support people in restoring their optimal health. NativePath is leading the way for natural health and is revolutionizing the way we think of healthcare.
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  • Staywell (Now Webmd Ignite)
    Vice President, Customer Experience & Operations
    Staywell (Now Webmd Ignite) 2015 - Jun 2020
    Yardley, Pennsylvania
    Owned results for company’s customer service, contact center, and publishing operations for production and fulfillment of $30M in patient education and marketing products for the Health Education market. Additionally, was responsible for the procurement and fulfillment of $1M in wellness devices for the Population Health market. Set strategic plans in line with corporate standards and performance objectives. Spearheaded initiatives to optimize workflows, contain costs, and maximize efficiencies. Managed relationships with vendors providing telecommunications, print, fulfillment, and facilities services.
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  • Staywell
    Director, Customer Service & Sales
    Staywell 2005 - 2015
    Yardley, Pennsylvania
    Within the Patient Engagement Solutions business unit, provided leadership and direction to customer experience and telesales functions. Directed contributions of cross-functional call center, telesales, and custom sales support teams.
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  • Staywell
    Manager, Customer Service
    Staywell 2002 - 2005
    Yardley, Pennsylvania
    Managed and motivated call center and order processing teams within a high transaction contact center. Communicated standards, expectations, and tracked performance metrics.
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  • Prudential Financial
    Senior Life Underwriter | Customer Service Manager | Process Manager
    Prudential Financial 1987 - 2001
    Dresher, Pennsylvania
    View

Ken Shields Skills

Account Management Salesforce.com Cross Functional Team Leadership Process Improvement Management Leadership Strategic Planning Team Building Customer Service Sales Management Strategic Partnerships Team Leadership Program Management Strategy Project Management Marketing Strategy Product Management Crm Customer Relationship Management Advertising Training Marketing Communications

Ken Shields Education Details

Frequently Asked Questions about Ken Shields

What company does Ken Shields work for?

Ken Shields works for Nativepath

What is Ken Shields's role at the current company?

Ken Shields's current role is Director of Customer Experience at NativePath.

What is Ken Shields's email address?

Ken Shields's email address is ks****@****ell.com

What is Ken Shields's direct phone number?

Ken Shields's direct phone number is +126768*****

What schools did Ken Shields attend?

Ken Shields attended Fox School Of Business At Temple University.

What skills is Ken Shields known for?

Ken Shields has skills like Account Management, Salesforce.com, Cross Functional Team Leadership, Process Improvement, Management, Leadership, Strategic Planning, Team Building, Customer Service, Sales Management, Strategic Partnerships, Team Leadership.

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