Kenneth M. Email & Phone Number

Us

Enumclaw, Wa, Us

As a Claims and Program Manager at Mutual of Enumclaw, I was responsible for leading the company's Auto Material Damage claims operations, including vendor contract negotiations, process deployments, and project rollouts. I played a key role in the successful implementation of industry-leading claims solutions, including the deployment of new technology and process improvements that helped to increase efficiency, resulting in reduced costs and improved customer satisfaction.One of my key responsibilities was to ensure that the right people were hired and onboarded to drive the business forward. I assisted our team with developing and implementing best practices, providing clear direction to front-line employees as well as vendors handling work in our space. This helped to create an environment of trust and respect, where all team members felt supported and empowered to do their best work.I also identified and resolved reporting deficiencies, which led to a reduction in total loss cycle times by two days and a better customer experience. This was achieved by identifying areas of improvement in estimating results, production and cycle time, mitigating dollars spent and reducing total loss cycle times. Additionally, I developed a new business model that ultimately decouples process elements to align with the right people for the most efficient outcomes. Overall, my time at Mutual of Enumclaw was an incredibly rewarding experience, and I am proud of the work that I accomplished and the positive impact it had on the company.To summarize:✔ I was able to successfully negotiate 6 contracts and deploy 5 corporate initiatives, including a roadside program, data integration, statutory compliance, and a robust business continuity program. ✔ Developed and implemented reporting models that are adaptable and scalable for future data analysis and optimization.✔ Completed design of the Auto Material Damage workflow process, which included a successful pilot launch.

Northbrook, Il, Us

Team Builder | Strategic Process Implementations | Continuous Improvement | Process Design | Vendor Management | Quality Assurance | Digital Transformation | Employee Development | Employee Mentorship...Throughout my career I have held 8 different positions. One of my greatest attributes is being able to go wherever I’m needed. To date I have worked out of 5 major markets. Additionally, I have:✔ Trained several thousand employees since 1997✔ Managed 200+ employees and more than 450 indirect reports✔ Executed large-scale process changes and implemented strategic corporate initiativesIn my current position, I oversee the quality of 900+ employees and more than 2500 auto collision repair facilities within the central to eastern portion of the United States. Additionally, I have 100 Quality Evaluators and 10 leaders reporting through my organization. Ultimately, I am accountable for, measurement to standards around estimatics, process deployments, customer service outcomes, and loss cost accuracy.Because of the time I have spent on quality control, it’s easy for me to create solutions for the front line, solve problems, and ensure that the “right” people are in the “right” roles.I have a transparent management style and my team would agree that I get the best from them. My employee engagement and manager effectiveness scores exceed company averages consistently with an overall effectiveness score of 98%Over the years, my projects have included:✔ Regional transition from a legacy system to automated processing. My contributions centered around the report structure and training which ultimately reached more than 700 employees.✔ Design, Deployment, and improvement cycles associated with digital transformation. Specifically, country wide consolidation of physical inspections to digital within 2 centralised operating centers.✔ Consolidation of quality assurance footprint from 14 markets to 4 zones, aligning with corporate initiatives and strategy.

Randolph Afb, Tx, Us

Airframe - C141 | F4 Phantom | KC135Assistant Crew ChiefAssistant Safety Monitor15 Years includes NJANG

Multiple certifications and proficiencies throughout career.Chief Frame repair, Dataliner Frame repair, Spies Hecker, 3m ARMS, Audatex, CCC