Ken Mair

Ken Mair Email and Phone Number

District Manager, Central @ City of Brampton
Brampton, ON, CA
Ken Mair's Location
Brampton, Ontario, Canada, Canada
About Ken Mair

Throughout my progressive, 11+ year career in community and recreational programming, I have earned a reputation for cultivating high-performance teams, uncovering lucrative revenue-generation strategies, driving cost-savings, and elevating customer satisfaction.Currently, I am a proud member of the City of Brampton Community and Recreational programming team. Throughout my career with the City, I have delivered General Programming, Pre-School, Special Needs (Inclusion/Integration), Camps, Skate, Swim, Fitness/Active Living, A55+, and Community Development.Notable career accomplishments include:* Executed a 180-degree turnaround in performance – achieved audit compliance in 60 days.* Uncovered $60K in unnecessary expenditures – returned to the city budget.* Secured rank as the City’s top-performing Fitness Facility.* Catapulted personal training revenue 108%.* Delivered an overall 28% increase in revenue – nearly $200K in new business.* Boosted annual membership revenue by 19.6% and monthly membership revenue by 10.2%.Additionally, my practical experience includes Cross Disciplinary degree from the University of Western Ontario, CPR-C with AED Certification, NFPA Certifications, and multiple High Five Certifications.I’m always happy to expand my professional network, please connect with me here on LinkedIn or by email at: kenneth_mair@hotmail.comSpecialties:* Driving Revenue, Profitability, & Growth* Cultivating High-Performance Teams* Elevating Customer Service Standards* Overseeing Multiple Lines of Business* Supervising Unionized, F/T, and P/T Staff* Budget Control & Optimization* Culture & Change Management

Ken Mair's Current Company Details
City of Brampton

City Of Brampton

View
District Manager, Central
Brampton, ON, CA
Website:
brampton.ca
Employees:
2535
Ken Mair Work Experience Details
  • City Of Brampton
    District Manager, Central
    City Of Brampton
    Brampton, On, Ca
    View
  • City Of Brampton
    Sports & Community Partnerships Recreation
    City Of Brampton Jan 2023 - Present
    Brampton, Ontario, Canada
    View
  • City Of Brampton
    Recreation Supervisor
    City Of Brampton Jul 2019 - Jan 2023
    Brampton, Ontario, Canada
    View
  • City Of Brampton
    Recreation Coordinator
    City Of Brampton Jan 2019 - Jul 2019
    Brampton Soccer Centre
    View
  • City Of Brampton
    Recreation Supervisor
    City Of Brampton Nov 2017 - Jan 2019
    Heart Lake Family Of Buildings
    Promoted to oversee recreation operations at the Heart Lake Family of Buildings: Loafer’s Lake Recreation Centre, Jim Archdekin Arena, and Snelgrove Community Centre. Facilities include 2 pools, a single pad arena, squash courts, 2 auditoriums, and several community rooms. Handled budgeting, senior management reporting, staff development, staff training programs, and customer service standards. Manage 5 F/T supervisors, 8 F/T unionized staff, and 100 P/T staff across 5 lines of business.KEY RESULTS:* Executed a 180-degree turnaround in performance – brought facilities' customer service business within audit compliance in 60 days; assessed and reallocated staff to fit strengths and organizational needs, delivered coaching, and introduced strict protocols.* Uncovered $60K in unnecessary expenditures – returned to the city budget; optimized spending and labour allocation.* Rehabilitated critical relationships with customers and partners; addressed and resolved previous/outstanding issues.* Navigated a major, city-wide reorganization; established a new on-boarding and training program to strengthen consistency of staff development across programs and positions.
    View
  • City Of Brampton
    Coordinator Community Programs
    City Of Brampton Oct 2014 - Nov 2017
    Earnscliffe Recreation Centre, Chinguacousy Wellness & Chinguacousy Park
    Led programming for the Chinguacousy Park Family, Chinguacousy Wellness Centre, and Earnscliffe Family of Buildings; transferred from facility to facility during tenure. Led effective delivery of programming, including Aquatic, Camp, General, Fitness and Skate. Supervised a team of 3 programmers, with ultimate accountability for 150 P/T and seasonal staff.KEY RESULTS:* Increased pool revenue 50%; redesigned pool space usage during programming – optimized limited space while improving customer satisfaction and feedback.* Rehabilitated Camp programs business – drove a 20%+ YOY increase within 1 year.* Lifted Skate program revenue by nearly 20%; instrumental in development and launch of Learn to Skate Award Guide (graduated system that standardized the learn to skate program across all facilities.* Executed a culture shift; partnered with management, supervisory and part time staff and liaised with unionized staff to promote successful program delivery and maintenance of customer service standards.* Served as a hybrid program and operations leader for Chinguacousy Park; managed customer experience, safety, staffing, and training for ski hill and summer programming.
    View
  • City Of Brampton
    Programmer, Ski & Snowboard
    City Of Brampton Aug 2014 - Oct 2014
    Chinguacousy Park
    View
  • City Of Brampton
    Active Living Programmer
    City Of Brampton Apr 2012 - Aug 2014
    Brampton, Ontario
    Directed delivery of Group Fitness, Fitness, Registered Programs, and Personal Training lines of business, including staff recruitment and development, internal system creation and improvement, and customer service standards monitoring. Collaborated with management to identify business opportunities and market trends. Scheduled programs and coordinated staff; resolved escalated customer complaints and concerns. Supervised 50 staff.KEY RESULTS:* Powered growth and innovated revenue-generation strategies to rank as the city’s top-performing Fitness Facility.* Catapulted personal training revenue 108%; authored a proposal to institute a Personal Training Position.* Delivered an overall 28% increase in revenue – nearly $200K in new business.* Boosted annual membership revenue by 19.6% and monthly membership revenue by 10.2% (2013).* Implemented a sales-focused training program for staff (introduced accountability and proven sales systems).* Recognized with the City of Brampton’s Take Two Award for demonstrating exceptional customer service.
    View
  • City Of Brampton
    Programmer, General Programs
    City Of Brampton Nov 2010 - Apr 2012
    Greenbrier Recreation Centre
    Managed Preschool, Child and Youth, Skate, Camps, Dance and Active Living programming. Delivered metrics and forecast reports, including participant rates, profitability, and customer satisfaction. Created and proofed all brochure materials and course content. Solicited participant feedback to gauge satisfaction and identify improvement opportunities.KEY RESULTS:* Coordinated and allocated staff to drive customer satisfaction, while optimizing budget constraints; led recruitment and supervision of staff, including verifying current certifications and credentials.* Won Take Two Award; City of Brampton’s honour for employees committed to delivering exceptional customer service.
    View
  • Pan Pacific Hotels Group
    Duty Manager
    Pan Pacific Hotels Group Mar 2008 - Sep 2010
    Whistler, British Columbia
    * 3-Time Winner of Employee of the Month
    View
  • Dell Canada
    Inside Sales Representative Iii
    Dell Canada May 2005 - Mar 2008
    Toronto, Canada Area
    I worked within a team environment to become the leading sales rep nationally for Dell Canada. I was able to meet and exceed all sales targets while finishing 136% of targets and growing the Northern Ontario sales segment significantly during my time with the company.* Dell Canadian Sales Rep of the Quarter Q3FY08* Dell Sales Rep of the Month – November 2006* Silver Award for Outstanding Commitment to Customer Service
    View

Ken Mair Skills

Customer Service Management Sales Time Management Teamwork Team Leadership Leadership Training Event Management Team Building Event Planning Fitness Microsoft Office Personal Training Project Management Public Speaking Government Marketing Staff Development Coaching Program Management Community Development Business Development Volunteer Management Account Management Communication Budgeting Microsoft Powerpoint Community Outreach Program Development Supervisory Skills Microsoft Word Public Relations Negotiation Change Management Culture Change Team Management Team Building Facilitation Revenue And Profit Growth Program Delivery Management

Ken Mair Education Details

Frequently Asked Questions about Ken Mair

What company does Ken Mair work for?

Ken Mair works for City Of Brampton

What is Ken Mair's role at the current company?

Ken Mair's current role is District Manager, Central.

What schools did Ken Mair attend?

Ken Mair attended Western University, St. Joseph Secondary School.

What skills is Ken Mair known for?

Ken Mair has skills like Customer Service, Management, Sales, Time Management, Teamwork, Team Leadership, Leadership, Training, Event Management, Team Building, Event Planning, Fitness.

Who are Ken Mair's colleagues?

Ken Mair's colleagues are Liam Connelly, Uche Okugo. B.eng, Mba, Donna B, Pam Bumra, Angelo Barbato, Harmeet Jutla, Jamie Gulliver.

Not the Ken Mair you were looking for?

  • Ken Mair

    Ken Mair
    Operations Manager At Secure-Rite Mobile Storage Inc.
    Kelowna, Bc
    1
    secure-rite.com
  • Ken Mair

    Ken Mair
    Vancouver, Bc
    2
    gmail.com, fincad.com
  • ken mair

    ken mair
    Gone Fishing!
    Oakville, On
  • Ken Mair

    Ken Mair
    Sourcing Working Capital, Preserving Equity | Po And Ar Financing | Leasing | Mortgages | Led Retrofit Funding
    Oakville, On
    2
    netapp.com, gmail.com
View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.