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Kenneth Moore is listed as Information Systems Specialist at Scranton Counseling Center, a with 163 employees, based in Scranton, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Kenneth Moore.
Kenneth Moore previously worked as Business Systems Analyst at Metlife and Level 2 IT Support Agent - X.L. Global Services Account at Atos It Solutions And Services A/S. Kenneth Moore holds Bachelors Of Science, Professional Studies - Information Technology from Keystone College.
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Ken is a hard-working professional who has been providing dependable IT Support for over 13 years.He is trustworthy and thrives in a goal-driven atmosphere that encourages teamwork, growth, challenges and learning opportunities. A resourceful self-starter, Ken is able to meet aggressive deadlines in a fast-paced environment and will never buckle under pressure. He has a Bachelor of Science focused on Information Technology from Keystone College.Expertise includes:• BMC Remedy• Business Process Improvement • Change Management• Computer Hardware• Computer Software• Customer Relationship Management (CRM) • Customer Service• IT Management• IT Operations• IT Support• Troubleshooting• Microsoft Office Suite• Project Management• Resource Management• Risk Assessment• ServiceNow• System Administration• Technical Support• VPN• Windows OS
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A career timeline built from the work history available for this profile.
Scranton, Pennsylvania
• Assisting with planning, configuring, installing, troubleshooting and supporting agency/departmental LANs, WANs, computer systems and other related equipment. • Providing consultation and departmental support to staff and management for hardware and software issues.
Clarks Summit, Pennsylvania
• Partnered with requesters, PMs and multiple teams to coordinate server maintenance work.• Compiled monthly ServiceNow and Excel reports to analyze server installation tickets. • Protected company security by assisting Iron Mountain with data backup tape pickups.• Monitored Vender and Tech related activity in the server bays via restricted datacenter access.
Clarks Summit, Pennsylvania
• Resolved various technical issues that impacted: Windows 7, Microsoft Office, Internet Explorer, VPN, Virtual Machines, Smart Phones and other company specific applications.• Provided remote assistance to offices that were lacking onsite technicians.• Created virtual machines.
Clarks Summit, Pennsylvania
• Provided advanced assistance to users with Windows XP, Microsoft Office XP, 2010 Lotus Notes, Internet Explorer, VPN, and Blackberry Phones. • Used BCM Remedy to schedule, track, log and report incident tickets. • Trained several new hires.
Clarks Summit, Pennsylvania
• Resolved user issues remotely by investigating printer, network, hardware and software errors. • Applied conflict resolution to deescalate customer concerns. • Improved the hiring process by training new hires to be productive in a short amount of time.
Clarks Summit, Pennsylvania
• Provided first-tier OS support to users with Windows 2000, XP, and Lotus Notes.• Met strict SLAs by utilizing time management skills to resolve or escalate high call volumes.• Supported and resolved both VPN and Network connectivity issues.• Recognized for good attendance, excellent customer service, and effectively training new hires.
Other employees you can reach at scrantonscc.org. View company contacts for 163 employees →
Monica Joseph
Colleague at Scranton Counseling CenterUnited States
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Amanda Scullion
Colleague at Scranton Counseling CenterCarbondale, Pennsylvania, United States
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Maureen Bell
Colleague at Scranton Counseling CenterGreater Scranton Area, United States
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Isabella Scarantino
Colleague at Scranton Counseling CenterMoscow, Pennsylvania, United States
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Ashley Thomas
Colleague at Scranton Counseling CenterClarks Summit, Pennsylvania, United States
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Kayla Ricci
Colleague at Scranton Counseling CenterScranton, Pennsylvania, United States
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Meghan Farr
Colleague at Scranton Counseling CenterKingston, Pennsylvania, United States
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Rosaura Oatis
Colleague at Scranton Counseling CenterOlyphant, Pennsylvania, United States
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Kelly Domenick
Colleague at Scranton Counseling CenterScranton, Pennsylvania, United States
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Elaine Opiela
Colleague at Scranton Counseling CenterGreater Scranton Area, United States
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Quick answers generated from the profile data available on this page.
Kenneth Moore works for Scranton Counseling Center.
Kenneth Moore is listed as Information Systems Specialist at Scranton Counseling Center.
Kenneth Moore is based in Scranton, Pennsylvania, United States while working with Scranton Counseling Center.
Kenneth Moore has worked for Scranton Counseling Center, Metlife, Atos It Solutions And Services A/S, and Siemens.
Kenneth Moore's colleagues at Scranton Counseling Center include Monica Joseph, Amanda Scullion, Maureen Bell, Isabella Scarantino, and Ashley Thomas.
You can use AeroLeads to view verified contact signals for Kenneth Moore at Scranton Counseling Center, including work email, phone, and LinkedIn data when available.
Kenneth Moore holds Bachelors Of Science, Professional Studies - Information Technology from Keystone College.
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