Kenneth Murphy Email and Phone Number

Current duties:• Data backup and recovery via Commvault and Networker • Expansion of virtual drives of servers Previous duties:• Office 365 - Basic administration via the Office 365 console, troubleshooting issues users encounter, applying licenses for Office 365 and running installations. Assisting O365 Team .• Active Directory management - Ensuring correct group membership requested for users on Active Directory are correct & placed into the correct OU to allow the required Security Group memberships and Group Policies to take effect. Setting up service & elevated accounts as well as Security Groups.• Citrix management – Setting up CAG (Citrix Access Gateway) to allow users to access various applications and systems from HSE Citrix Storefront. Purging accounts when users experience errors.• Data tape exchange/management - Visiting Data Centres in order to swap out the data tapes from the tape library racks.• Training – Instructing members of the Operations team, Service desk and O365 teams .• SCOM - SCOM agent deployment onto requested client servers, setting up monitoring and email alert services on the SCOM console (either via Citrix or RDP). • Share setups – Setting up shares (group and personal) on the required servers, granting access rights, creating appropriate membership security groups (RO & RW) on the AD. Increasing share folder capacity where required.• Commvault Backups and Recovery – Responsibilities currently include running daily reports on the Commvault server to check the server backups (by site), installing the Commvault Agent onto the regional servers, Backing up VM servers with VSA snapshots where the drive sizes on a server are small enough for that option to be enabled instead of using the agent.• Call assignments – Assigning call assignments in the Tech Operations queue in the Ivanti system Reassigning calls not for Operations to the appropriate team or elevation of calls that are outside of our scope

Main Roles & Responsibilities:• I am one of the Office 365 administrators within the HSE.• Responsible for assigning licenses for and the installation of Office 365 within the HSE as per logged call instructions.• Troubleshoot and assist with issues involving Office 365.• Troubleshoot and assist with issues involving Skype which can include accessing/adjusting Active Directory profiles and adding users to the correct Server.• Creating service user accounts and adding accounts to security groups as required.• Assist users with Citrix issues where possible.• Logging calls and assigning them to other ICT teams when necessary. Including as much detail as possible in terms of the issue and - if applicable - attempts at resolving the issue that were unsuccessful.Applications/tools used: Microsoft Office 365, Office console 365, Active Directory, Exchange Server 2013, vSphere, Citrix, Citrix App Centre, Citrix Director, Remote Desktop Connection, LANSweeper

Main Roles & Responsibilities:• Paying the utility bills of multiple facilities – Electricity, Gas, Internet, Phone, Water and Waste services• Paying the utility bills for Cherry Orchard Campus• Paying of Pharmacy Bills for Cherry Orchard Hospital• Payment of Dental invoices • Updating of Dental Accrual spreadsheets• Payment of cleaning services and others via setting up of Purchase orders on SAP FinancialApplications used: Microsoft Office, SAP Financial.

Main Roles & Responsibilities:• Paybill – Updating positions in the CHO7 area, entering position number, location, who was last in the position, when they started/ended and the pay scale for the position. • Synopsis – Inputting new positions and recently filled positions onto SAP HR for the Social Care, Primary Care and Mental Health areas.• Setting up new Application forms, Job Specification and Additional Campaign Information documents for job campaigns that were run locally by the Cherry Orchard HR department.Applications used: Microsoft Office, SAP HR

Main Roles & Responsibilities:• Taking/making calls from system users and either effecting solutions or assessing situation & delegating incidents to the correct ICT team (in average of ten minutes) with details as required by ICT policies. • Handling administration of tasks to fellow analysts in Dr. Steevens of calls logged through other service desks. • Relaying instructions to user through phone when unable to remotely connect to device. • Answering & forwarding emails as needed while logging calls where required. • Sending correct forms to users and explaining what information needs to go where on the more technical forms.• Assisting with setting up domain and email accounts via Active Directory and Exchange 2010 Manager.Applications/tools used: Citrix, Active Directory, Exchange 2010, Microsoft Office, LANDesk, Ivanti Webdesk, DameWare, Microsoft Lync, Skype.

On a 3 month placement worked as a level 1 IT engineer where my tasks included;- Trouble-shooting issues with client computers and effecting repairs- backing up data before reinstalling operating systems or replacing physical hard drives - configuring laptops to customer specifications- installing and registering software - installing Microsoft Office 2016 onto client devices- ghosting/imaging bulk orders of computers for clients (using Clonezilla)- remote accessing servers of clients to set up internal email accounts/reset passwords for client employees- writing notation of all steps taken to resolve problems - using Global Office to access applictions- installing KAV through Typetec Trust Management Services

Assembling assigned pages of the newspapers - news copy, images, banners and adverts - and fitting them onto each page as required.Copy proofing - checking copy for stories for spelling errors, calling editors to confirm how much of a story could be trimmed in cases of space issues.