Kenneth Robinson Email & Phone Number

Bracebridge, On, Ca

Markham, Ontario, Canada

Whitby, Ontario, Canada

Hybrid roll that covers new and existing Product Verification (System and Integration), Proof of Concept, Product Requirements (HLD), New Product demos, Engineering lead for customer integration

Ajax Ontario

- Interacting with the various engineering, PLM, inside and outside sales staff. - Managed professional services projects valued at over $100k- Continue to support our inside and outside sales staff during the sales process specifically helping with pre-sales and post-sales technical questions. Ensuring the product will work for their application and the product is working as expected after installation.- Manage and oversee Proof of Concepts and Field Trails for new and existing products. Which includes but not limited to providing weekly status reports and ensuring issues are escalated to the correct departments. - Be aware of the development status of new products and features to ensure global services can support the product. - Train support staff on new products and features. - Be the initial product expert in the global services department for new products. - Become a product expert of all products offered to support T2 engineering staff in troubleshooting. - Escalation of issues, bugs and documentation into the engineering departments. Also includes tracking the progress. - Perform trend analysis of issues raised and determine ways to reduce those issues. It may include documentation change or raising an issue with engineering. - Assist in supporting the various engineering labs and determine strategies to ensure support engineers have access. - Participate in project and customer meetings. - Create Scope of Work documents for revenue generating projects and provide quotes to inside and outside sales staff for our professional services.- Design, configure, document and oversee the construction of production test environment and engineering lab.- Continue to provide product demonstrations, field service and manage support tickets in Sales Force.- Setup, configure and integrate Atlassian tools (JIRA, confluence, bitbucket, bamboo)- Involved in relocation of an the entire CER Engineering lab, with minimal downtime

- Managed the members of the Systems Verification Engineering team consisting of Digital Video Support Engineers, QA Technician and Production Support Technician. - Supported our inside and outside sales staff during the sales cycle specifically helping with pre-sales and post-sales technical questions. Ensuring the product will work for their application and the product is working as expected after installation.- Led and advocated for the system verification process: Requirements & assumptions, test case development, test cycle execution, exit criteria and strategy, results reporting, debug, support, reviews at appropriate stages.- Designed, integrated, built, and operated equipment (hardware, software, and systems) to verify multimedia, RF communications, and networking products.- Designed and oversaw the construction the Central Equipment Room to support product development and ongoing support. The room was designed with maximum flexibility to support RF (QAM-A, QAM-B, ATSC), Satellite and management and IP video networks.- Managed both major and minor upgrades of the CER which involved minimal down time.- Developed and executed systems verification test plans and test cases based on product requirements and design specifications.- Integrated processes and procedures to ensure firmware release were tested in a consistent manner and tracked using TestRail- Took ownership of field issues escalated to engineering to ensure customer satisfaction.- Provided Tier 3 support and product demonstrations and training for all Digital Video Products. - Assisted with the development of manufacturing functional test procedures and setups.- Contributed to project estimates - technical, development schedule, project risk identification & mitigation planning.

Ajax Ontario

- All duties and responsibilities listed in Product Manager - Managed a team of Digital Video Support Engineers - Oversee the hardware, software and prototype validation. - Participated in RFP reviews to provide technical support.- Created product requirement documentation (PRD)- Bill of Materials (BOM) maintenance and ECO within PLM software (Arena) - Transitioned new SKUs to production (locally and externally)- Ensure products meet regulatory approvals (UL, FCC) - Verified production assembly and acceptance documentation, manuals and specification sheets - Production support (internally and externally) - Physical and environmental (PnE) validation - Designed and constructed equipment racks for a larger and more effective engineering lab - Tier 2 and 3 support for Digital Video Products. - Traveled to customer locations and labs to ensure opportunities were not delay due to issues.- Ensured issues would not escalate within the customer's organization and maintained our working relationships.

Ajax Ontario

- All duties and responsibilities listed in Digital Video Systems Development Engineer - Developed next hardware generation from prototyping hardware design and embedded software testing - Worked with in-house and 3rd party manufacturers by providing instructions and technical support

Ajax, Ontario

- Provided Tier 2 customer, production and development support for the UCrypt and the UCRVM which include system verification, new feature validation and firmware verification. - Create bug reports (bugzilla, Phabricator) and test cases- Participated in the development of digital video systems from a hardware and software perspective. - Performed video and audio validation and evaluated new components, prototypes and production units. - Troubleshooted video and audio equipment and networks and recommend improvements.- Evaluated prototypes of new or improved systems.- Operate the following tools; vector/scalar network analyzer, spectrum analyzer, MPEG analyzer, oscilloscope, waveform monitor and DMM. - Participated in creating of a finalized product, in terms of generating necessary support documentation for production and customers- Assisted in the creation of an internal Video distribution network for testing IPTV systems. Included the configuration of switches with VLANs, multicast VLANs, port-channels and trunk connections. - Worked with third party developers to validate new firmware for current and new products. - Provided feedback to Product Manager improvement of the usability of the product. - Obtained working knowledge of Enseo, Amino STB and the configuration of hospitality Televisions.

- Responsible for the support of a 500+ digital television (24x7x365) for both DTH satellite and FibeTV (IPTV). This includes the creation of video and audio channels on MPEG2 and MPEG4 compression systems. - Proactively identified and troubleshooted problems within the system, which included the windows servers, encoders, multiplexers and other video system components.- Strong computer and networking skills. Familiar with Windows NT / 2000 and 2003 and SQL Server. - Excellent knowledge of broadcast television and video environments including baseband and RF signal flows. - Software knowledge: VMware Player, Harmonic's NMX Suite, TSReader, StreamExpert, WireShark

- Final product verification of custom build VHF/UHF Television Transmitters for both NTSC and ATSC standards- Travelled across the Continental US and Canada to install or convert VHF/UHF Transmitters - Provided on-site training on how to troubleshoot, repair and operate the transmitters- Planed and organized the work that is required to finish before the assigned deadline - Provided constant communication the customer about the installation progress - Provided Tier 1 customer support

• Test and repair RF Signal Management Equipment• Trained a new employee• Work as a member of a team or independently to complete work orders

• Responsible for testing Nortel Passport 6000 and 7000• Interpret and implement written test documents• Work with co-workers and engineers to solve testing problems• Ensure that the priority boards are being tested in order to fill work orders• Test procedures on a Unix/Linux computer• Trained new employees

• Took over the modification and expansion of Nortel Passport Upgrade procedure• Trained new personnel and created workspace stations• Responsible for Nortel Passport boards, maintaining stock and documentation• Liaison between Engineering and co-workers• Dealt with problems that arose during the upgrade procedure• Performed upgrades, which required: • Excellent soldering and de-soldering skills in SMT from small capacitors to large QFP • Following instructions • Working with small SMD and wire on a confined circuit board

• Worked with Engineers to introduce two new projects • Nortel Meridian 1 Line Cards and Nortel Meridian Digital Phones• Assisted in setting up repair and test stations• Used functional descriptions and schematics to diagnose problems

• Worked with co-workers to introduce the upgrade, test and repair of Alcatel ADSL modems• Assisted in setting up repair and test stations• Acquired excellent SMT soldering skills; able to solder 208 pin QFP accurately and efficiently• Promoted to supervisor of testing and repair procedures• Responsible for upgrading, testing and repairing Nortel Validators

Diploma, Electronics, Computer Networking, Computer Programing

Certificate, Adventure Bible School

Certificate, General Bible Knowledge