Kenneth Tracy Email & Phone Number

Cottage Grove, Mn, Us

Brooklyn, Iowa, Us

As a highly strategic and results-driven leader, I leveraged my expertise in client relationship management, operational excellence, and strategic planning to drive business growth and success. In this role, I was responsible for the planning and P&L management of an annual budget of $8 to 10 million.One of my biggest accomplishments was identifying growth opportunities with current client contracts, which increased revenue. Additionally, I successfully onboarded several multimillion-dollar clients from conception to execution, meeting targeted start dates and metrics.To facilitate growth and improve overall client KPIs, I developed an operational blueprint that helped third-party organizations achieve better results and boosted overall client satisfaction rates by 25%. Through my efforts in building strong relationships with high-volume clients, I was able to drive success, satisfaction, and new business development.Another aspect of my role involved creating compelling content in partnership with clients, resulting in increased individual client revenue and retention rates.

Brooklyn, Iowa, Us

Strategic partner responsible for the development, implementation, and oversight of account management within the department to attain business goals with operational objectives. Developed data-driven strategies for analyzing real-time and historical performance data points to maximize critical revenue-driving metrics to meet and exceed client expectations.Serving as a liaison between our clients and our strategic partners to improve critical driving factors based on specific and often varied client needs to obtain direct, measurable outcomes. Worked to optimize the sales funnel process within my business unit to improve the conversion rate by bringing brand awareness to current and prospective clients, increasing our mission to be the leading consultants in our space.Developed processes to increase throughput and align services through various business units within the company. Responsible for an internal and external cost analysis to maximize workflow-related revenue structure. While responsible for third-party negotiations, coordination, and implementation of services.

Brooklyn, Iowa, Us

My focus was to deliver the best results for our clients and employees. The role demands that I provide a working environment where everyone feels empowered to succeed. The goal is to achieve a working environment where employees are motivated, driven, and committed to representing our client's mission. It all starts with an investment in our employees. Believe in the mantra that if it is good for the employee, it will be good for our client and is good for the company.Building on the success of our clients and employees. I fully utilize my focus on process improvement to ensure that we are providing excellent service to our clients. By creating additional processes and policies, we have grown our product offerings and maximized our company's success. It all starts with investment and development across all levels.At the core of my philosophy, I strive to be the consummate leader. My experience in a high-growth environment has taught me the importance of working with individual and team members. I developed tools successfully while adapting to new changes, performing under pressure, and meeting daily and weekly goals without sacrificing quality. I have successfully implemented new departmental approaches and created new ways of tackling old issues. Accomplished through my passion for numbers and analysis which led to creating new reporting tools that have enabled the business to identify in real-time their production rates. I can implement a dynamic shift in understanding production; this allows for better decision-making in the future.

Lanham, Md, Us

Led the effort in but not limited to maximizing our non profits clients ROI based on their needs and mission. This was completed by searching out partnerships by learning the client’s mission, and then partnering them with a contact center who shared their perspective. Reporting directly to the VP of Integrated Marketing, my main responsibilities also included market research, analysis, operations management of the contract centers, and offering mentorship to improve processes and productivity.  Traveled to contact centers of operation, and provided specific feedback for improvements. Worked with and developed winning strategies with our clients including, Shiners Hospitals, AARP, 20/20/20 project, and DAV.  Guided the telemarketing team in conjunction with the DRTV, and Digital Media Team to launch and maintain success for our clients.  Used reporting and analytic tools to respond and maintain client expectations, all while working to improve results.  Used my leadership to bring together clients and contact centers even in the most stressful of times.  Conducted vendor management and communication. Focusing on the partnership between the contact center and the client. Managing expectations to execution is a critical tool.

Directly managed cross channel business units including; multiple types of fundraising and commercial work both from and inbound and outbound operational platform. Successfully led the site during a difficult company transition and restructuring. Reporting directly to the VP of Operations, it was my responsibly to effectively communicate any business needs to produce the best overall results to add to the health of the overall company. Our Location was responsible for managing up to 40 different lines of business using my experience in inbound and outbound calling functions.  Led our company in revenue to plan, achieving over 100% to goal.  Stabilized the site and grew the staff with a focus on training and process improvement, driving our site to be recognized for its performance and consistency.  Turned a struggling site around in a very short amount of time with limited resources, building the model for future successes. Exceptional ability of encouraging and motivating team members consistently, by focusing on their strengths and building up and developing areas of opportunity.  Ability to handle conflict situations among various call center departments.

In my position, I have been responsible for upwards of 1500 production hours daily. I adapt to a rapidly changing environment to ensure I am always exceeding client expectations and company results. To produce top results, I mentor and coach in all directions. In order to move a company forward, I feel it is very important to coach subordinates, peers, and even upper management. Sharing best practices and individual experiences and skill sets is crucial into the success of any company. Throughout my career, I have realized that I may not always have the answers but as a self motivated individual I am able to self education and develop myself to produce the results needed. I have never been afraid to ask questions or ask for support in my individual development. I model the way for others due to my belief that holding the bar high for yourself and leading with integrity will motivate others to due to same.Daily, I work both on the production floor of in a call center environment as well as in an office environment to solve for issues that may arise. I have succeeded at increasing production hours, project performance and department revenue simultaneously. I have been able to accomplish this not only through mentoring staff members but by challenging processes to increase productivity. Training and developing staff is an ongoing process. Throughout my tenure, I have built the bench for our organization by training and developing motivated employees. In business, things change rapidly but by focusing on building a strong foundation, you will see instant and long term results.

In this position, I was charged with mentoring a large group of both managers and professional fundraisers. My goal was to always bring the best practices that I had learned throughout my career in the industry as well as expanding my knowledge base for the betterment of Strategic.. My position was focused on providing the best results for both the client and company, through problem solving; motivating; continuation of training. I built a comprehensive outline for Team Leaders serve as a outline for maximizing their time and efforts to maximize company results. In 2012/2013, I was named manager of the year for my dedication and increased results.

St Paul, Mn, Us

Responsible for the management of 4 managers and a floor of 40 professional telephone fundraisers to hit or exceed both client and company goals. I exceeded company results through strong project management and motivation and mentoring of my staff. In absence of call center manager, I would step into the role of center manager leading the centers corporate contact and accountability.

St Paul, Mn, Us

Focused directly on devolvement of telephone service representatives and company results. I managed the quality expectations and revenue production of a 16 person team. I would directly teach both consumer service skills as well as sales skills to optimize the teams overall performance. During my tenure with FLS Connect, I trained and developed 8 entry level employees into successful managers that led teams of their own.

Business/Managerial Economics

Education record