Kenn Hamm Email & Phone Number

Plano, Tx, Us

► Designed, implemented and managed high quality forecasting, planning, and budgeting analysis reporting tailored to corporate finance and executive stakeholder audiences as guidance for strategic initiatives.► Identified and implemented tools and processes to improve the efficiency and effectiveness of solution delivery. This included adapting a Kanban for intake of projects from Sales Operations, to ensure that Professional Services was able to deliver the scope of work ahead of any internal or external project launches. This reduced time-to-launch by more than 50% while increasing customer satisfaction with their implementation experience while increasing project management billable utilization by more than 10% in less than six months.► Directed a team of 2-4 geographically dispersed operations analysts and project managers.

Plano, Tx, Us

Plano, Tx, Us

► Led, coached, and mentored a team of geographically dispersed project managers for delivery of installation and implementation solutions, managing their portfolio while continuing to directly manage a multi-million-dollar portfolio of 10-20 programs and projects from $45k to $500k with diverse scopes of work.► Recruited, interviewed, and recommended the hiring of a cadre of 10 project managers to meet project demand; developed a training regimen, on site ‘boot camp’ and an on-going coaching program to ensure project managers had the knowledge of the tools and processes to empower them to lead their projects with a high level of confidence and support, to maximize customer satisfaction.► Redesigned the playbook for project managers used to guide policies and procedures, SOX compliance, the organizational project management maturity model, and interdepartmental coordination.

Plano, Tx, Us

► Managed a multi-million-dollar international portfolio of 20-35 programs and projects with durations of 2 months to 3 years, budgets from 10k to 350k, with diverse scopes of work, leveraging my extensive knowledge of system installation and implementation methods to become a trusted advisor to customers, while consistently delivering above average billable utilization, to enhance departmental and corporate goals and targets.► Performed as a positive agent for change, becoming a ‘super user’ and coach for the transition from OpenAir to Mavenlink, while coaching and advocating the transition to a more disciplined billable utilization model leveraging the Mavenlink platform, and supporting Mavenlink as a tool for the evolution to a performance-based project management framework which reduced the rate of project ‘push’ by more than 50%.

Eden Prairie , Mn, Us

Optum is a division of UnitedHealth Group, leading technology innovation in healthcare. After working on Health Information Exchanges, I was promoted into Program Management for Optum's solutions for both Medicare and commercial Bundled Payments. These were integrated into the overall Value Based Care Suite and I was promoted to Product Owner / Product Manager for all three programs. This included spearheading the development of the Value Based Care Suite application from start-up to leading implementation projects contract values of $10+ Million. I directed a global, matrixed team of up to 3-5 business analysts and 30-50 software developers, always with the goal of on-time delivery of application components. To reach those goals, I developed the strategic vision and product roadmaps by developing product vision with senior leadership and customers; prioritized development with engineers, QA, implementation, operations, and support teams; and executed the day-to-day processes of translating product roadmaps into launched products. My accomplishments in this position include: ►I was entrusted with responsibility for all three programs due to my strategic and tactical skills, reliability and willingness to go far beyond my job requirements to ensure timely implementation of product/program. ►Orchestrated process improvement strategies with engineering leadership by leveraging existing products and components, and streamlining communication and tracking for accountability, which increased efficiency by 25%.►Developed a deep healthcare subject matter expertise focused on pay for performance methodologies, including risk adjustment and gain sharing, provider attribution rendering methodologies, eligibility roster management, and performance metrics and analytics. ►Leveraged SAFe, Agile, Agile-waterfall hybrid, and Kanban-based methodologies as appropriate to the teams and status of the product or program with its software development life cycle.

Eden Prairie , Mn, Us

To deploy Health Information Exchanges, I managed a team of 14 geographically dispersed implementation engineers. I completed analytics-based executive decision making through data collection, summary, and analysis of unstructured data, particularly from SalesForce and OpenAir systems. Hoping to encourage and accelerate their careers, I also mentored two peer managers in HIE deployment leadership. My work ethic, problem solving and process improvement skills definitely showed in my accomplishments, which included:►Fostered a comprehensive training effort, completing the entire 2012 department training goals for web services by the end of the first quarter of 2012, increasing operational efficiency by 20%.►Guided departmental change through reorganization from functional teams to regional teams and on-going transition between CRM platforms, which increased departmental efficiency by 33%.►Championed the effort to optimize Departmental CRM metrics and organizational efficiency, improving the adoption rate from 41.5% in Q4 2011 to 99.75% by Q2 2012; realizing a 170% closure/resolution rate increase in 2012 over 2011; and reducing the average case age by 60%.

Eden Prairie , Mn, Us

I began at Optum in a Project Management role, tasked with leading a $10 Million infrastructure implementation project to develop a community-based HIE to securely share medical records between provider organizations across Nevada. Ultimately, I led the deployment of six state and regional HIE pilot programs in support of development of a national health information exchange to securely share medical records nationwide.I was also at the helm in delivery of an HIE pilot for the Veteran’s Administration. This pilot was a proof of concept that directly resulted in seven additional regional agencies choosing to partner with Optum for their health information exchange programs.And as always, I looked for a way to improve processes, and developed a system to streamline the onboarding of new employees that was tailored to each department’s needs. This ensured that onboarding staff had the equipment, access, and supplies they needed to ramp up quickly, increasing their speed to productivity.

Senior Systems Engineer (10/07 – 02/11)Systems Engineer (10/01 – 10/07)FormFast specializes in workflow, electronic medical record (EMR), electronic health record (EHR), and form automation solutions for healthcare. My responsibility in this role was to install, configure, and manage proprietary software using detailed site-specific workflow logic and integrating cross-platform interfaces in order to satisfy stakeholder needs at the executive, clinician, and end-user levels. Of course, I always kept an eye on simplifying ongoing maintenance and operations, the details of HIPAA and JCAHO compliance, and streamlining work processes.Over my tenure, I completed delivery of more than 120 projects at multiple sites across the U.S. and Canada, both remotely and on site, in a portfolio of 5-10 simultaneous projects with durations from 2-12 months, budgets from $20K-500K, and with diverse scopes of work. In the interest of fostering efficiencies throughout the company, I also: ►Assisted marketing and sales with bidding projects for time, resources, and scope.►Recommended increased implementation remote solutions, resulting in time and travel savings. ►Innovated alternate methods to streamline systems, reducing ongoing maintenance from 10 hours per month to 10 hours per year per client. ►Performed onsite and remote technical training sessions of up to three days duration for hundreds of client end users.►Provided training of new systems analysts in implementation and customer satisfaction. ►Improved client relations in order to build customer loyalty and retention of annual maintenance contracts.►Led process improvement teams for streamlining customer service, data collection, internal and external communications, and operations processes throughout the firm.These efforts led to a promotion to the role of Senior Systems Engineer in recognition of my leadership ability, program and project management skills, and a willingness to take on challenges.

Master Of Business Administration - Mba

Master'S, Global Management - Mgm

Ba, Geography / Urban And Regional Planning