Kennieth Holmes Email & Phone Number

Aiken, South Carolina

Provides protection for DOE facilities and Special Nuclear Material.Be alert for potential security, property or safety concerns and initiate the appropriate actions.Controls personnel ingress/egress into and/or out of controlled/security areas.Performs security duties as directed. Responds to situations that may require arrest and/or the use of physical and/or deadly force.Maintains a working knowledge of all security orders pertaining to assigned duties as well as an in-depth knowledge of applicable federal laws and DOE orders/directives.

Charlotte, North Carolina

Performs all work from and including the serving terminal up to and including the customer premises IP enabled products and services.Installs, repairs, disconnects, modifies, upgrades and downgrades customer service offerings, including CPE (Customer Premise Equipment) and inside wire.Provides VDSL, IP, and IPTV services on FTTN (Fiber to the node) configuration to provide service to consumer and business end users.Builds network for U-Verse communications; Cat-5e cable, coax cable, and Wi-Fi networking to business users.Works in buildings, attics, basements and crawl spaces, involving kneeling, stooping, bending, crouching, crawling or other uncomfortable positions.Climbs ladders (up to 28 feet) and works aloft with hand/power tools. Moves and/or lift materials up to a maximum of 80 pounds.Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.Trained and developed new and under-performing technicians. This includes hands-on ride days with other technicians, job observations, and providing verbal instruction.Prepared system activity and performance reports.Instructed in use of voice, video, and data communications systems.

Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries. Uses automated Knowledge System, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards. Maintains awareness of all changes by reading and understanding documentation provided through automated knowledge systems, team meetings, center handouts and/or training.Utilizes negotiation and problem solving skills in order to ensure customer retention and loyalty.Provides support for new data products and service initiatives.

Twentynine Palms, California

Developed, constructed, installed and adjusted settings on Controlled Cryptographic Item radio equipment to ensure unit ability to complete field mission objectives effectively.Established and commanded field communication operations.Safeguarded top secret classified documents and equipment.Numerous Awards including, Marine Corps Good Conduct Medal, National Defense Service Medal, Presidential Unit Citation, Sea Service Deployment Ribbon, etc.

Education record

Associates Of Science, Business Administration