Kennie Davis Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

• Responsible for onboarding one of the largest Medical/Surgical customers in the contracts administration at a net worth of over 40 million• Manage reporting, auditing and corrective measures to assure pricing consistency across customer base• Interface with Project Managers, Sales Representatives, Directors and Suppliers to achieve competitive pricing for customer•. Manage integrations, GPO Onboarding and special projects for Contract Administration

• Manage all front line volunteers, call team and care team, including team leaders and responsible for recruitment, setting expectations and organizing for efficiency and best guest experience • Responsible for planning, organization and facilitation of First Step class and dinner for newcomers• Concierge to connecting people to different opportunities for their own personal growth in their faith• Orchestrate the process by which each ministry area is able to connect to newcomers and existing members interested in serving

Charlotte, Nc

• Responsible for strategic coaching and service support of 3 acute care facilities and all Inpatient and Outpatient Rehabilitation sites• Created a comprehensive plan of coaching that included evidence-based tactics and newly developed templates of communication including: a monthly report to the President on scorecard and unit-based progress; an action plan template utilized at the unit level for deliberation of plans to achieve a higher patient perception of care and quality; and a Hourly Rounding 90 day action plan for all Nurse Managers in a Regional Hospital to build consistency and hardwiring of this behavior• Stimulated a low performing hospital into a 10+ percent excellent score increase from 2011, being the first increase since 2008• Motivated an Inpatient Rehabilitation facility through action planning, harvesting of best practices and implementation of evidence-based tactics to achieve the highest raw percent excellent for Overall Quality of Care they had experienced in the last 9 years• Built strong partnerships with Hospital and Rehabilitation Presidents and C-Suite Leaders• Co-Chaired the Team Employee Engagement survey and achieved 100% participation earning a Values In Action Recognition Award for the success• Teach and facilitate education classes with topics on Effective Communication, Respect and Empathy and Understanding the Story Behind the Data

Gateway Village Ymca

Oversee operations, finances, fundraising, marketing, staff team, staff engagement, Board of Managers & facility management for a 26,000+ square foot YMCA featuring membership & programs. Specifics Include:• Membership Sales & Development – Restructured staff branch in 2011 to accelerate growth; training staff in territory management and outside sales. Created accountability network for closing rate, prospective member conversion and loss business recovery. Exceeded Association average in secret shopping scores, loyalty metrics (net promoter score) and member referral with highest at double the Association.• Staff Engagement – Gained recognition for being 1 of 3 branches to have 100% participation in the Gallup Q12 Survey. Developed action plans for improving communication, clarifying expectations and building a culture of inclusiveness and innovation. Drive results through a Member Experience team comprised of full time and key part time staff that represent all departments of the branch.• Volunteer Management – Developed a Board of Managers with a functioning structure of project-oriented committees and Volunteer Chairs to drive results in leadership development & recruitment, volunteerism and board donations. • Financial Development -- Awarded as first YMCA in Association with 100% of staff donating. In each year have met or exceeded goals with a cumulative collection of $120,000. • Event Planning -- Transformed an event to a multi-branch, multi-organization collaboration that doubled in size and resources to have in excess of 5000 attendees, over 200 volunteers and greater than 2,000 book bags full of supplies given away to kids living in poverty in the highest needs of Charlotte

Harris Express Ymca, Charlotte, Nc

Primary point of contact for operations, finances, community outreach as well as liaison with Harris YMCA management, property management firm, community residents and corporate partners. Specifics include:• Membership, Program, Facility Manager – Interviewed, hired, trained and supervised Member Service Specialists 1 and 2, Wellness Experience Director, Group Exercise Instructors and contractual vendors. Implemented a model for world class customer service as noted by the net promoter score of 77%. Contributed to the planning and implementation of the Pilates Reformer Personal Training program operating solely at Harris Express in our Y Community. Contributed time and research to design an Association appraisal tool for part-time employees as part of the charter of work for a launch team • Community Development – Recruited nine new business agreements through cultivation of leads which was 1/3 of the entire business. Secured corporate sponsors for special events and advertisements as the Sponsorship Chair of the South Park Chamber Board in 2007. Established a positive relationship between the Property Management Firm and Condo Owners Association in addition to the retail businesses. • Fiscal Planning – Created and managed a $1 million budget for 2007, 2008 and 2009 for Harris Express. Produced monthly variance reports and forecasted revenue and expenses. Developed Wellness Director’s ability to manage a budget for Group Exercise and Fitness.• Financial Development – Assisted with design and multi-year implementation of a community outreach fundraiser combined with a Corporate Health Initiative (Building Muscles, Building Memories) challenge with Red Moon Marketing, LLC. Exceeded $12,000 branch goals in 2007 and 2008. Created the “GO GREEN” campaign establishing new business practices with community partners that promote strong stewardship over our resources.

Pasadena, Tx

Membership and Marketing Director (September 2004 – June 2005)Responsible for growing revenue through new memberships, rebuilding a program to increase retention of members, balancing a budget of over $850,000 and forecasting future business. Skills include:• Management – Responsible for Welcome Center / Program Registration staff of 13 employees. Maintained the staffing schedule while overcoming the challenges of high turnover and language barriers. • Sales – Tested and implemented a system for tracking potential and committed members while developing the benefit and feature sales model. • Event Planning – Organized staffed and promoted Healthy Kid’s Day 2005 with over 15 vendors, a full floor layout (indoor and outdoor), live interactive demonstrations and a streaming radio broadcast interview with a local Christian music station. Launched first membership drive phone-a-thon to raise over $2,000.• Written and Oral Communication – Authored the San Jacinto quarterly newsletters, Open Doors financial assistance cover letters and performance appraisals. Governed Muzak contract recordings. Forged relationships with schools and newspapers to distribute written information about programs and members.• Marketing – Created community relations with business owners, area professionals, and local residents by actively participating in the Pasadena South Rotary and speaking at schools, optimist groups and health fairs.

Charlotte, North Carolina And Houston, Tx

Educated Health Care Practitioners on product prescribing methods, patient education material, landmark studies and fair balance. Skills and responsibilities include:• Sales – Initiated creative strategies to launch three new indications in a portfolio of one cardiovascular and one pain drug to build and expand professional relationship with Pharmacists, Primary Care Physicians and Specialists.• Business Development – Appointed Cigna, Zocor and Merck Medicus District Point in order to enhance target messaging, motivate team members and capitalize on pull-through of samples and discussions to demonstrate a value-added service. • Community Development – Identified Diabetic Education Centers affiliated with hospitals to partner in patient education and enhance the community awareness of treatment strategies. Facilitated set-up and management of vendor site for Post-Graduate Conference, Nurse Practitioners Conference, and the 15th Annual Cabarrus County Sports Medicine Symposium• Marketing – Mastered promotional materials with Health Care Professionals (HCPs) by initiating new strategies to help in message retention. Collaborated with team product partner to identify target customers and obtain maximum reach and frequency in weekly routing. • Organization – Accountable for sample safety as it deals with storage requirements, interactions with HCPs and allocation.

Bachelor Of Science, Biology & Chemistry

Activities and Societies: • Dean’s List • Additional coursework in Marketing at Kenan-Flagler Business School • Volunteered with Seniors

Education record