Ken Norton Email & Phone Number

United States

Oversee the Collaboration Solutions Architects in the USOverall go-to-market strategy, vision, and direction of CollaborationProvide leadership and organizational management of the Collaboration practiceDevelop structure and guidance for the Collaboration practiceAligning the collaboration strategy at all levels of the organizationDevelop and foster relationships and alliances with key Collaboration manufacturersProvide guidance and direction for the growth of Collaboration SAsDevelop simplified and standardized collaboration offeringsDrive automation, integrations, and next generation solutions into our collaboration offeringsCommunicate and socialize the strategy to internal, customers, and key manufacturers

• Responsible for growing and coaching a team of senior Solutions Architects for Presidio’s North territory• Helped to drive 70% YoY growth in the territory in 2022• Member of the SFDC Council to drive direction and train PreSales on SalesForce for the company• Member of a CNAPP working group to drive the corporate direction for Cloud-Native Application Protection Platform• Developed a plan to target focused accounts with SAs and AMs and Sales leadership • Learned, developed and taught a 40 week training workshop on DevOps, Kubernetes, Python, CICD, Docker, and GitLabs• Assist Solution Architects and AMs with RFPs and complex designs• Work with Sales and Sales Leadership to present the business value of technical solutions to executive management and customers• Worked with the Collaboration leadership team to develop the go to market strategy. • Presented and assisted with the GTM training for all Collaboration Solution Architects. • Provided mentorship for multiple Presidio Distinguished Engineering candidates• Provide constant feedback and coaching to help grow Solution Architects in new technical and business areas• Provide onbaording and training of new Solution Architects

• Responsible of managing and leading eight senior Architects for Presidio’s Key accounts in the North for our largest customers• Help motivate and drive SAs through mastery, purpose, and autonomy• Promote a safe culture for SAs to experiment, grow, and develop new skills• Monitor SA and sales activity in Salesforce and internal CRM tools• Developed and performed a weekly automation workshop to enhance Engineer’s skills in Python, GIT, and AWS• Assist Solution Architects and AMs with RFPs and complex designs• Present the business value of technical solutions to executive management

• Responsible of managing and leading a group of senior Collaboration Architects• Continuous year over year (YoY) growth from 2015 to the present. In 2019, 45% YoY growth• Meet with hardware manufactures to develop go to market strategies to create opportunities to promote growth • Leverage the COE environment to teach and mentor Engineers from all over the country

• Developed a Proof of Concept lab infrastructure in Woburn for customers evaluating Cisco Unified Communications and Collaboration. • Help to create the Collaboration Assessment and UC Upgrade program in the Northeast. Providing customers with a detailed plan and roadmap to upgrade and enhance their Cisco collaboration environment. • Developed a Unified Communication SA Planner in New England. The Planner makes it easy for the Collaboration SA to create a PowerPoint presentation, pricing with tasks, and multiple forms of a SOW with one click of a button. • Member of the Presidio’s National Collaboration Advisory Board

• Architected and designed network and collaboration solutions for the largest accounts in the Northeast• Architected a collaboration solution to support 1600 stores for a retail customer• In 2009, Designed, built, and maintained a customized demonstration center for customers - Center of Excellence (COE)

• Function as a technical lead specific to Cisco infrastructure and applications, including firewall, IDS, IPS, wireless, VoIP, routing and switching.• Actively participate as a specialist on security and VOIP solutions and provide support in the area of specialization to other systems Engineers.• Support sales opportunities for Cisco products.• Upgrade, implement, and support Cisco VMS, Cisco PIX/ASA Firewalls, Cisco VPN Concentrators, Cisco IDS 4200s, and Cisco ACS, Firewall Services Modules.• Apply technical knowledge of security and VOIP appliances and elements to ensure project success.• Design and implement content networking with GSS, CSS, and CSM technology.• Design, implement and support Cisco CallManager, Unity, and IPCC Express

• Lead Engineer in many network upgrade projects, providing minimal downtime, increased redundancy and optimization of the environment to support future VOIP technology.• Lead Engineer Design, implemented and supported Cisco CallManager, Unity, and IPCC Express.• Lead Engineer in upgrading Microsoft NT 4.0 to Windows 2000/2003 Active Directory and Exchange 5.5 to Exchange 2000/2003.• Performed Penetration Testing and Vulnerability Assessments

• Implemented and supported Fortune 500 clients in a data center environment. • Acted as lead Engineer in charge of supporting various issues in a small period of time to provide 99.99% uptime for clients.• Performed Penetration Testing and Vulnerability Assessments

• Supported multiple NT domains, running IIS 4.0, Exchange 5.5, and Proxy 2.0 as well as Redhat Linux 5.2 Web Servers.• Maintained the up keep of the corporate network which included Cisco 2500's and 2600's series routers and 2900's and 3500's Cisco switches.

• Administered multiple domains spanning different geographical locations, responsible for the stability of a Cisco/Cabletron network through a wide area frame relay link between remote sites.• Supported Microsoft NT 4.0 domain and the migration of Netscape email to Exchange 5.5• Assisted in the integration of Voicetek's network to Aspect Software

Education record

Activities and Societies: Delta Kappa Phi

Education record