Led the design and implementation of CI/CD pipelines, automating infrastructure as code deployments for 2k+ physical and 30k+ virtual hosts. Enhanced configurability, reduced drift, and empowered proactive management through comprehensive state reporting and custom health & observability dashboards, optimizing efficiency and decision-making across the global infrastructure.

Led the modernization of global remote access server infrastructure by implementing CI/CD automation in BitBucket and Jenkins, reducing deployment time by 30%. Developed and deployed custom tooling to all Windows laptops improving the user experience by adding custom features to fill usability gaps and included support and diagnostics tooling to improve troubleshooting and time to resolution of VPN client-related issues. Applied Site Reliability Engineering principles to optimize server performance and fault tolerance, resulting in a 20% decrease in downtime and improved customer satisfaction. Collaborated with cross-functional teams to establish robust monitoring and proactive incident management practices, enabling early detection and swift resolution of potential issues. Developed advanced Splunk dashboards to improve situational awareness and facilitate data-driven decision-making.

Led the transformation of DevOps practices, reducing infrastructure deployment time and increasing accuracy and consistency through automation with Gitlab and Azure DevOps pipelines. Architected and deployed secure remote access solutions leveraging Citrix ADC and automation tools, boosting environment stability and security across the environment. Successfully Piloted Zscaler Private Access, paving the way for replacing on-prem VPN infrastructure with a modern managed service. Championed the implementation of "passwordless" authentication for critical applications, enhancing user convenience and security. Collaborated with internal audit and InfoSec teams to address vulnerabilities and improve security posture demonstrating strong team leadership and technical expertise. Created custom Splunk dashboards that identified resource bottlenecks, leading to an increase in infrastructure utilization and cost savings.

Spearheaded the design and implementation of a scalable global Citrix NetScaler infrastructure, boosting application uptime by 30% and reducing maintenance costs by 20%. Led the development and deployment of CI/CD pipelines in BitBucket and Jenkins, achieving a 50% reduction in Citrix ADC configuration deployment time. Championed the design and delivery of secure remote access solutions for 60k+ employees at a Fortune 100 financial services company, enabling a seamless transition to remote work during the pandemic with enhanced security and reliability. Mentored and managed a team of Citrix engineers, coaching them to achieve increased individual productivity. Proactively collaborated with the business and external partners like Microsoft and Citrix to identify and mitigate risks associated with new Citrix solutions. Played a key role in the COVID-19 response team, ensuring accurate access to critical infrastructure metrics and facilitating efficient resource management through custom Splunk dashboards and alerts.

Empowered global organizations with secure and scalable Citrix solutions, enabling seamless remote work for thousands of employees and enhancing collaboration across continents. Partnered with the Sales team to design compelling POCs and demonstrations, closing deals for major Citrix deployments with Fortune 500 companies. Exceeded client expectations by delivering high-quality Citrix solutions on time and within budget, maintaining a 100% client retention rate throughout my tenure at iVision.

Subject Matter Expert: Resolved critical Citrix XenApp & XenDesktop issues for Fortune 500 clients, exceeding SLAs with first-call resolution rate of 95%. Developed troubleshooting tools downloaded 10k+ times globally, streamlining support & reducing resolution times.Technical Guru: Deep expertise in HDX technologies, XenDesktop broker/VDA performance, and ESX/Hyper-V/XenServer for advanced troubleshooting. Provided trace analysis using source code access, ensuring in-depth problem diagnosis.Community Leader & Ambassador: Moderated Citrix XenDesktop support forum, ranking among top 5 contributors. Delivered presentations on HDX Flash & XenDesktop troubleshooting at TechEdge 2011. Authored technical articles & case studies published in Citrix knowledge base & blogs.

Responsible for all IT related systems and support for a real estate, property management,and hotel company spanning 25+ properties in the southeast region.Responsible for overall network design, implementation and security.Coordinated with systems partners to finalize designs, confirm requirements, and implementcomplex Internet and Intranet applications on multiple platformsImplemented company policies, technical procedures and standards for preserving theintegrity and security of data, reports and access.Designed Sharepoint masterpage and page layouts, serving as company's main Sharepointsupport for all technical complications.Developed work-flow charts and diagrams to ensure production team compliance with clientdeadlines.

Implemented and maintained the IT infrastructure for Novare Group Holdings and their subsidiaries.Responsible for maintenance of all hardware and software on the network.Responsible for of all IT related equipment and software procurement.Responsible for all end user support of hardware, software and telephony.Responsible for Internet domain and DNS management.Designed and implemented network security and VPN solutions.Design and implementation of hotel property management system supporting multiple high-end properties.Designed and implementation of 400+ thin client/RDS solution.Designed and implemented corporate Exchange environment for ~500 mailboxes.

Provided remote and on-site technical support to hundreds of Atlanta-area small businesses.Updated and maintained the customer knowledge base used to triage issues specific to certaincustomers.Responsible for managing, maintaining, and implementing on-site IT equipment.Supported Microsoft Office, Windows 2000/XP, Exchange 2000/2003, Server 2000/2003.Consistently met deadlines and requirements for all production work orders.Managed firewall, network monitoring and server monitoring both on- and off-site.Proposed technical feasibility solutions for new functional designs and suggested options forperformance improvement of technical objectives.Recommended architectural improvements, design solutions and integration solutions.

Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutionsto increase company efficiency.Managed and maintained Windows, UNIX, and Linux server and desktop infrastructure for 40+software developers.Managed the acquisition of DSET Corporation's IT assets, including the inventory, breakdown,and move of two 200+ user corporate offices in New Jersey and Texas.Maintained company website, and Exchange 2000 server.Provided administration of various UNIX platforms including, DEC, Solaris, HP-UX, and otherplatforms used for software testing.