Responsible for overall client satisfaction for Plan Sponsors, Financial Advisors and Third Party Administrators. Duties include expanding and retaining client relationships and coordinating the delivery of service from multiple internal departments Provide clients updates on new products to increase efficiencies and profitability for MassMutual / The Hartford. Engage in customer service calls and respond to inquiries made on-line, through email, and over the phone from new and existing customers

Management Training ProgramAssist office manager with day to day operations of a freight business with four locations, over one hundred trucks facilitating deliveries throughout New England and Mid-Atlantic RegionEngage in customer service calls and respond to inquiries made on-line from new and existing customersAttend sales calls Execute time-sensitive special projectsAttained Class B Commercial Driver's License

Initiated telephone sales solicitation and followed up with service sales calls to potential customers Dispatched drivers in northeast seaboard regionAudited vendor receipts and sales invoicesResponsible for driver's adherence to DOT regulationsWorked dock loading and unloading trucks