Kenny Rivera Email and Phone Number
I have recently obtained my Google IT Support Professional Certificate, driven by my passion for IT and my commitment to leveraging technical skills to solve complex problems. This comprehensive training has equipped me with key technical competencies, including network protocols, operating systems, system administration, and IT security. Through hands-on experience, I have developed proficiency in troubleshooting, configuring hardware and software, and providing effective IT support. My dedication to continuous learning and improvement fuels my enthusiasm for the IT field.In my role as a Broadcast Event Logger at MLB Network, I honed my problem-solving abilities and technical proficiency. I successfully managed real-time technical issues during live broadcasts, demonstrating my capacity to remain calm and efficient under pressure. This fast-paced environment sharpened my attention to detail and ability to multitask, ensuring accurate logs and smooth operations. My technical skills and quick thinking in high-pressure situations are directly transferable to IT support roles.My experience as a Production Assistant at JVC Broadcasting and Street Team Studios further developed my strong communication and collaboration skills. Working closely with various departments, I addressed challenges and ensured seamless production workflows. My ability to convey complex information clearly and work effectively with diverse teams will be invaluable as I transition into an IT support role. These roles have given me a solid foundation in technical support, troubleshooting, and teamwork, all of which are essential in the IT industry.I am eager to connect with industry professionals and explore opportunities to apply my skills in IT support. If you're looking for a dedicated and technically proficient professional with a strong background in problem-solving and teamwork, please feel free to reach out. Let's connect and discuss how I can contribute to your organization’s success.
City And Country School
View- Website:
- cityandcountry.org
- Employees:
- 119
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Technology AssociateCity And Country SchoolMount Vernon, Ny, Us
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Broadcast Event LoggerThe Mlb Network, Llc Mar 2022 - Mar 2024Secaucus, New Jersey, United States● Maintained logs for 20 live baseball broadcasts per month using a software called Diamond, enhancing data integrity, through meticulous logging and transcription● Created an average of 15 highlight reels per month, for the editing department enhancing production workflow and ensuring all content was delivered prior to deadline● Slated ad-breaks for all 162 MLB games on the MLB.tv app, optimizing revenue for MLB as well as the streaming experience for the 31,000,000 subscribers● Monitored the pace of 20 games per month, to ensure compliance with new timing rules, demonstrating vigilance and adherence to evolving regulations, which contributes to the integrity of the game -
Production AssistantStreet Team Studios, Llc Sep 2020 - Feb 2022Brooklyn, New York, United States● Delivered film equipment to an average of 15 clients per week, ensuring timely and accurate order fulfillment, which enhanced client satisfaction and operational reliability● Managed the loading of 15+ trucks weekly, enhancing logistic efficiency and ensuring the safe handling of film equipment● Tracked an average of 30 client invoices weekly, maintaining accurate records and supporting financial accuracy and accountability● Performed upgrades and maintenance on up to 250 walkie talkies daily, providing tech support, troubleshooting, repair or replacement -
Production AssistantJvc Broadcasting Sep 2018 - Aug 2020Orlando, Florida, United States● Assisted in the setup and maintenance of production equipment for live and remote radio broadcasts, enhancing operational efficiency and equipment reliability● Managed incoming phone calls from fans, during live radio broadcasts, ensuring smooth caller interactions and timely connections with hosts● Managed the promotions department, collaborating with local vendors to enhance the radio station's visibility and engagement.● Engineered mixing boards for live radio shows, controlling mic volume and ad breaks to maintain audio quality and schedule adherence -
Customer Service RepresentativeE-Z Pass Jun 2016 - Jul 2017Staten Island, New York, United States● Resolved an average of 50 customer inquiries daily, leveraging troubleshooting skills to address account access, payment discrepancies, and transaction errors, maintaining a 99% resolution accuracy● Educated an average of 25 customers per week on self-service options, providing detailed guidance that reduced repeat inquiries by 20%, enhancing system navigation and user experience● Managed an average of 15 customer complaints per week, resolving issues with EZ Pass devices, resulting in a 99% first-call resolution rate and improved customer retention● Documented an average of 50 case notes daily and categorized issues within internal ticketing systems, improving data tracking accuracy and streamlining reporting processes
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Assistant Video EditorB Train Films Feb 2014 - May 2016New York, New York, United States● Managed and organized over 30 external hard drives, implementing efficient data storage and retrieval systems that improved project workflow by 80% and supported cross-departmental access.● Maintained video file integrity by enforcing strict data backup protocols, reducing the risk of data loss by 99% and ensuring project continuity.● Utilized advanced editing tools to automate and expedite rendering processes, decreasing post-production time by 33% and maintaining project delivery deadlines.● Monitored software performance and applied updates across editing platforms, contributing to a 99% increase in system stability and minimizing crashes during production.
Kenny Rivera Education Details
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Cinematography And Film/Video Production -
Communication And Media Studies
Frequently Asked Questions about Kenny Rivera
What company does Kenny Rivera work for?
Kenny Rivera works for City And Country School
What is Kenny Rivera's role at the current company?
Kenny Rivera's current role is Technology Associate.
What schools did Kenny Rivera attend?
Kenny Rivera attended Full Sail University, State University Of New York At Old Westbury.
Who are Kenny Rivera's colleagues?
Kenny Rivera's colleagues are Linda Erlanger, Lisa Pineda, Jenny Prucnal, Raphael Dlugoff, Nancy Vascellaro, Amelia Pinney, Dolma Tsering.
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Kenny Rivera
It Security Expert With Extensive Navy Background | Nist, Iso, And Hitrust Frameworks | Hipaa Compliance | Delivering Quality ResultsApopka, Fl32protech.com, rsmus.com, winthrop.org3 +151666XXXXX
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1ptc.com -
Kenny Rivera
United States
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