Kenny Rivera Email & Phone Number

Mount Vernon, Ny, Us

Mount Vernon, Ny, Us

Secaucus, New Jersey, United States

● Maintained logs for 20 live baseball broadcasts per month using a software called Diamond, enhancing data integrity, through meticulous logging and transcription● Created an average of 15 highlight reels per month, for the editing department enhancing production workflow and ensuring all content was delivered prior to deadline● Slated ad-breaks for all 162 MLB games on the MLB.tv app, optimizing revenue for MLB as well as the streaming experience for the 31,000,000 subscribers● Monitored the pace of 20 games per month, to ensure compliance with new timing rules, demonstrating vigilance and adherence to evolving regulations, which contributes to the integrity of the game

Brooklyn, New York, United States

● Delivered film equipment to an average of 15 clients per week, ensuring timely and accurate order fulfillment, which enhanced client satisfaction and operational reliability● Managed the loading of 15+ trucks weekly, enhancing logistic efficiency and ensuring the safe handling of film equipment● Tracked an average of 30 client invoices weekly, maintaining accurate records and supporting financial accuracy and accountability● Performed upgrades and maintenance on up to 250 walkie talkies daily, providing tech support, troubleshooting, repair or replacement

Orlando, Florida, United States

● Assisted in the setup and maintenance of production equipment for live and remote radio broadcasts, enhancing operational efficiency and equipment reliability● Managed incoming phone calls from fans, during live radio broadcasts, ensuring smooth caller interactions and timely connections with hosts● Managed the promotions department, collaborating with local vendors to enhance the radio station's visibility and engagement.● Engineered mixing boards for live radio shows, controlling mic volume and ad breaks to maintain audio quality and schedule adherence

Staten Island, New York, United States

● Resolved an average of 50 customer inquiries daily, leveraging troubleshooting skills to address account access, payment discrepancies, and transaction errors, maintaining a 99% resolution accuracy● Educated an average of 25 customers per week on self-service options, providing detailed guidance that reduced repeat inquiries by 20%, enhancing system navigation and user experience● Managed an average of 15 customer complaints per week, resolving issues with EZ Pass devices, resulting in a 99% first-call resolution rate and improved customer retention● Documented an average of 50 case notes daily and categorized issues within internal ticketing systems, improving data tracking accuracy and streamlining reporting processes

New York, New York, United States

● Managed and organized over 30 external hard drives, implementing efficient data storage and retrieval systems that improved project workflow by 80% and supported cross-departmental access.● Maintained video file integrity by enforcing strict data backup protocols, reducing the risk of data loss by 99% and ensuring project continuity.● Utilized advanced editing tools to automate and expedite rendering processes, decreasing post-production time by 33% and maintaining project delivery deadlines.● Monitored software performance and applied updates across editing platforms, contributing to a 99% increase in system stability and minimizing crashes during production.

Master Of Fine Arts - Mfa, Cinematography And Film/Video Production

Completed a rigorous program in film production and cinematography. Gaining hands-on experience with industry-standard equipment.

Bachelor Of Arts - Ba, Communication And Media Studies

Earned a degree in Media and Communications, focusing on media production, digital content creation, and communication strategies..