Cultivate, nurture, and grow relationships with current and potential customers and business partners. Act as a liaison between Downeast Corporate Team, Home Builders and Designers, and Retail Sales Teams. Leading growth and partnerships opportunities, developing revenue maximization strategies across all brands. Develop actionable recommendations based on sales and reporting analytics.

Responsible for the customer experience both in retail stores and through Downeast websites. Created and implemented a corporate training program for the four Downeast brands, providing onboarding and monthly coursework for all retail staff. Created and implemented a university program providing additional personal and professional training resources to retail staff.

Provided day to day direction and leadership to a team of Customer Experience specialists. Provide primary logistics and operational support for customer's needs. Deliver outstanding customer service by developing effective operational procedures and setting customer satisfaction goals.

Assist in the leadership of operations and branch personnel development to ensure quality service while achieving branch sales goals.• Supervise, coach and mentor team members through loan origination, operations, sales and compliance • Oversee training, coaching and supervising of branch employees to improve individual and team performances• Maintain compliance with credit union policies and procedures• Assist credit union members with lending and financial transactions, while… Show more Assist in the leadership of operations and branch personnel development to ensure quality service while achieving branch sales goals.• Supervise, coach and mentor team members through loan origination, operations, sales and compliance • Oversee training, coaching and supervising of branch employees to improve individual and team performances• Maintain compliance with credit union policies and procedures• Assist credit union members with lending and financial transactions, while looking for opportunities to grow member relationships and accomplish credit union objectives Show less

Manage day to day operations for retail store with annual sales volume of $10 million. • Recruit, hire and train sales staff of 35+ employees, reducing employee attrition by over 20%• Conduct onboarding, orientation and 12-week training for all new hires• Auditing weekly payroll to insure budgets are met• Effectively lead staff to achieve operational goals and expectations• Executing company directive through various programs; Word, Oracle, Kronos, Reflexis

Managed day to day operations for eight retail locations, with annual sales volume of $16 Million. Responsibilities included employee development, customer service, marketing, product development, and human resources

I was recruited by DownEast to manage the company’s top volume home furnishings store. Managed day to day operations, the primary focus being on customer service and employee development.

Led the day to day operations of a $1.2 million retail store. During this time, I also assisted in the training of new store managers within the region.