TSO DIMETRA Infra - Apps & OS Team Manager- Supervised a team of 9 Technical Support Engineers from EMEA and APAC regions.- Reported to Head of Technical Support Operations.- Escalation and Major incidents management.- Incidents & Problems KPIs management.- Drive successful launch of new support services, collaborating with global business functions e.g. Service Transition, Offer Management, etc.- Lead process improvements/changes in the team to achieve better outcomes… Show more TSO DIMETRA Infra - Apps & OS Team Manager- Supervised a team of 9 Technical Support Engineers from EMEA and APAC regions.- Reported to Head of Technical Support Operations.- Escalation and Major incidents management.- Incidents & Problems KPIs management.- Drive successful launch of new support services, collaborating with global business functions e.g. Service Transition, Offer Management, etc.- Lead process improvements/changes in the team to achieve better outcomes in delivering technical support to customers.- Manage EMEA & APAC regional recruitment, performance management & talent development. Show less

APAC Technical Support Lead - Centralized Managed Services & Support Operations.

- Provide Technical Support through email, phone, remote access or on-site, based on the ITIL framework.- Research and develop fixes for common problems.- Apply strong communication, analytical and organizational skills to ensure that incidents and requests are resolved in a timely manner.- Maintain proper governance, documentation and reporting for all support cases, inclusive of information on characterization, restoration and resolution.- Troubleshoot, root cause and resolve… Show more - Provide Technical Support through email, phone, remote access or on-site, based on the ITIL framework.- Research and develop fixes for common problems.- Apply strong communication, analytical and organizational skills to ensure that incidents and requests are resolved in a timely manner.- Maintain proper governance, documentation and reporting for all support cases, inclusive of information on characterization, restoration and resolution.- Troubleshoot, root cause and resolve all IP networking and mobile radio communications issues.- Resolve RF base station issues such as transmission failure, subsystem failure, link failure, LST, resets and alarms.- Resolve issues on Motorola proprietary solutions such as Dispatch Console, DCS, AIS, Loggers, RF signaling between radios and base station.- Resolve complex server (HW & SW), and networking issue such as client server interface, database corruptions, OS reset caused by external trigger and etc.- Collaborate and engage with various global technical organizations when determining optimal customer solutions.- Provide training and guiding the support team through technical issues and challenges. Show less

More than 7 years of working experiences with the following technologies...Server Virtualization with VMware vSphere:-- VMware vCenter Server 5- VMware vCenter Server 6- VMware ESXi 5.0- VMware ESXi 5.5- VMware ESXi 6.0Storage and Backup Solutions- Acronis vmProtect for VMware vSphere- EMC NetWorker Backup and Recovery Manager- Quantum Scalar i500 Tape Library- HP Data Protector- Dell EqualLogic PS6100- Dell EqualLogic PS5000- EMC… Show more More than 7 years of working experiences with the following technologies...Server Virtualization with VMware vSphere:-- VMware vCenter Server 5- VMware vCenter Server 6- VMware ESXi 5.0- VMware ESXi 5.5- VMware ESXi 6.0Storage and Backup Solutions- Acronis vmProtect for VMware vSphere- EMC NetWorker Backup and Recovery Manager- Quantum Scalar i500 Tape Library- HP Data Protector- Dell EqualLogic PS6100- Dell EqualLogic PS5000- EMC CLARiiON CX4-120- NetApp FAS3020 Filer - Synology DiskStation DS1513Microsoft Windows Server Components- Microsoft System Center 2012 R2 (SCCM)- Microsoft Hyper-V Server 2012 R2- Microsoft SharePoint 2010- Microsoft SharePoint Online- Microsoft Windows Server Update Services (WSUS)- Microsoft Active Directory (AD) Service- Dynamic Host Configuration Protocol (DHCP)- Domain Name System (DNS)- Microsoft Exchange Server 2007- Microsoft Exchange Server 2010Mobile Device Management- BlackBerry Enterprise Server (BES)- MobileIron MDM SolutionsInformation Security- Symantec Endpoint Protection- Microsoft System Center Endpoint Protection- Nessus Vulnerability Scanner- Symantec Validation & ID Protection (VIP)- Cisco AnyConnectCollaboration Tools- Microsoft Office 365 Exchange Online- Microsoft SharePoint Online- Box.com Cloud Storage for Business- Jive Social Business Software- Cisco WebEx Meeting Center- Cisco Jabber for Instant Messaging and PresenceTelephony & Video Conferencing System- Avaya PABX Telephony System- Cisco Unified IP Conference Phone 8831- Polycom SoundStation IP 7000 System- Polycom HDX 7000 Video Conferencing System- Polycom QDX 6000 Video Conferencing System- Polycom VSX 7000 Video Conferencing SystemMicrosoft Windows and Linux OS- Microsoft Windows Server 2008 R2- Microsoft Windows Server 2012 R2- Microsoft Windows 10- Microsoft Windows 8.1- Microsoft Windows 7- Microsoft Windows XP- CentOS 6.5- CentOS 7- Fedora 21- Fedora 22 Show less