Kenny Helyer Email & Phone Number

I provided change communications support for major infrastructure projects, issues management for property upgrades and divestments, and ad hoc communications support for facilities maintenance and management. I also provided internal and external communications support for CSIRO's Sustainability Strategy.

As part of the university's Finance department, I worked on reviewing and consolidating intranet content to improve self-service and developied communications for university staff.

In this 6 month secondment I led a small team of communications officers responsible for internal communications across the university.

Brisbane, Australia

I managed the Digital Workplace Refresh Project. The project made iterative improvements to our staff and student intranets including technical, design and content enhancements. It also introduced a new governance model for the intranet.

Brisbane, Australia

I provided communications and program support for the university's IT Transformation project, which introduced a new organisational structure and service model for IT services.

Brisbane, Australia

I worked for the Division of Technology, Information and Library Service's communications team. My role involved planning and delivering communications for university wide IT projects, including:* The roll out of a new travel management system* The roll out of a new student intranet* The roll out of a new events registration system

Brisbane, Australia

As part of the newly formed content support team, my role involved:• Maintaining the user guide for the content management system (CMS)• Developing training workshops for CMS authors and editors• Providing support to CMS authors and editors• Developing training resources for new CMS functionality

Brisbane, Australia

QUT launched a new staff intranet in May 2015. I provided communications and training support to the intranet project. This included:• Writing a user guide for the content management system (CMS)• Developing a training program and training resources for the CMS• Delivering training sessions to 400 content authors• Giving presentations at staff events and meetings• Developing fact sheets and information materials for staff• Planning reference group activities• Supporting the development of project documentation• Evaluating communications activities• Mapping internal channels to support the development of the communications plan• Organising information sessions for staff about the new intranet

Newcastle Upon Tyne, United Kingdom

I worked for the North, Midlands and East Communications Service which was part of Yorkshire and Humber Commissioning Support. This organisation was created in April 2013 as an agency to provide communications support to the National Health Service in England. My role included:• Client support for communications issues and strategic campaigns• Developing campaign toolkits for local councils to support them with their new public health responsibilities, such as encouraging vaccination against measles and flu• Taking part in emergency planning meetings, training and exercises with stakeholders to develop and refine communications plans for major incidents• Delivering a training session for public health colleagues on writing skills• Writing press releases to support local campaigns, events and projects• Handling reactive media enquiries from local and national press• Monitoring media coverage to keep track of new and developing issues and providing briefing to senior officials when appropriate• Taking part in an on call rota for media enquiriesI also sat on two interview panels for communications officer positions as part of this role. I left this position to prepare for my move to Australia.

Newcastle Upon Tyne, United Kingdom

NHS North East, the North East Strategic Health Authority, was responsible for the oversight of publicly funded health services in the north east of England, an area with a population of 2.6 million people. Some the key projects and work areas I was involved in were:• Editing weekly staff communications materials, working closely with human resources and the chief executive in the run up to the dissolution of the organisation• Supporting the development of responses to letters to the chief executive• Providing national briefing about issues raised by local MPs. This information was used to support ministers’ responses to correspondence, debates in parliament and provide briefing ahead of any ministerial visits to our area• Writing press releases to support local campaigns, events and projects• Handling reactive media enquiries from local and national press• Monitoring media coverage to keep track of new and developing issues and providing briefing to senior officials when appropriate• Developing and uploading copy for the web using a content management system (Red Dot)• Proofreading a variety of publications, newsletters and press releases and checking for compliance with brand guidelines and corporate style• Supporting the development of marketing materials for campaigns• Managing and evaluating social media channels• Taking part in an on call rota for media enquiriesThis organisation was abolished by the government in March 2013 and my role was transferred to North, Midlands and East Communications, part of the Yorkshire and Humber Commissioning Support Unit.

Newcastle Upon Tyne, United Kingdom

This was my final work placement as part of the NHS Graduate Scheme. The North East Ambulance Service provides emergency and patient transport services to the north east of England. During my placement, I organised the launch of the ‘Big Idea,’ a suggestion scheme which encouraged staff to submit their own ideas for ways the organisation could reduce costs without reducing the quality of care. I produced a communications strategy for the launch, developed promotional materials and evaluated the campaign.I also planned and managed the organisation’s first community open day at an ambulance station. As well as promoting the event, I arranged an official opening ceremony with the local mayor and organised stalls, vehicles and staff for the day. I carried out an internal communications audit to help inform a new strategy for communicating with staff and supported the development of the trust's handbook for its board of governors.

Newcastle Upon Tyne, United Kingdom

For my first two years in the UK health service I was part of the NHS Graduate Communications Management Scheme. This involved three full time work placements and a programme of post graduate study at Leeds Beckett University which provided the skills and experience necessary for working in a health communications role.

Darlington, United Kingdom

This was my second placement as part of the NHS Graduate Scheme.Balance leads on alcohol social marketing campaigns in the north east of England, with the aim of getting people to drink more sensibly and responsibly.I was involved in evaluating this campaign activity, helping to develop an evaluation tender inviting local market research companies to submit bids and then working with the director to select the most appropriate company for the task. I also carried out research into international public health campaigns to inform future campaign work.

Sunderland, United Kingdom

This was my first work placement as part of the NHS Graduate Scheme.NHS South of Tyne and Wear was responsible for commissioning health services in Gateshead, Sunderland and South Tyneside.During this placement, my role involved:• Writing press releases• Writing internal communications articles• Producing a health guide for people aged 16-24• Setting up the organisation's YouTube and Facebook accounts• Arranging marketing materials to promote local health centres

Newcastle Upon Tyne, United Kingdom

I worked at Waitrose part time to support myself when I was studying for my masters degree.

Newcastle Upon Tyne, United Kingdom

This role involved greeting international students at the airport and then accompanying them to their accommodation. I got to meet some really interesting people.

Newcastle Upon Tyne, United Kingdom

This was a temporary summer position to cover staff holidays. This role helped me to pay for the fees for my masters degree.

Newcastle Upon Tyne, United Kingdom

This was a part time role which I had whilst I was studying for my bachelors degree. As well as being a sales assistant, I was also promoted to the covering supervisor. This involved cashing up the tills at the end of a shift, locking up the shop, managing staff and stocktaking.

Cleveland, United Kingdom

I dealt with incoming calls from existing customers and helped them with any queries they had about their mortgage. I also handled calls from solicitors, home loan companies and financial advisers. I left this role to begin university.

Cleveland, United Kingdom

I handled both inbound and outbound sales calls to existing Sky customers.

Postgraduate Diploma, Strategic Communications, Pass With Merit

I studied three core modules as part of this degree: Strategic Communications Planning and Management Strategic Communications, Engagement.

Prince2 (2017) Foundation And Practitioner, Pass

Certificate Iv, Training And Assessment, Pass

This course included writing training and session plans, assessing LLN needs, training delivery methods and creating assessment tools.

Master'S Degree, English Literary Studies, Distinction

I studied four core modules for this course: Research Methods The Literature of Slavery Renaissance Drama Literary Masculinity at the Fin.

Bachelor Of Arts (B.A.) Honours, English, First Class

Activities and Societies: When I was in my final year, I gave a short lecture to first year students about The Narrative of the Life.

A Levels, English Literature, Maths And Music Technology, B, C, C

General Certificate In Secondary Education - 11 Subjects, Maths, English Lit, English Lang, Double Science, French, Geography, I.T., Media Studies, R.E., Art, A, A, B, B, B, B, B, C, D, D, D