• Install, troubleshoot, and diagnose problems for numerous Windows, Apple, and Linux platforms.• Utilized Visual Basic and C# to troubleshoot Software Development Kit issues.• Collect error logs via Windows Event Viewer to troubleshoot the install of the product and provide quick and precise solutions.• Maintained VMware environment with over 500 virtualized Linux and Windows servers.• Used RPA tools such as UIPath and Power Automation for functional, and regression testing of web, database, and desktop applications.• Developed websites using various frameworks and programming technologies including PHP, MySQL, CSS/CSS3, HTML/HTML 5, Javascript, AJAX, cURL, API, SQL, Databases, JQuery, React, Node.js / Express, CodeIgniter, and Laravel• Collaborated and managed projects using Git, Github and Bitbucket• Developed SAAS platform built on CodeIgnitor framework. The function of the website was to accept new paid members, automatically deploy WordPress websites including the installation of all required plugins, custom themes, and custom scripts• Optimized web assets for speed and performance• Oversaw troubleshooting of technical issues to solve problems quickly and efficiently using various resources such as Google and Stackoverflow.com• Developed wireframes to guide other developers on new website designs• Converted PSD mockups into complete websites• Hands-on experience using cPanel, phpMyAdmin, DNS records, and other various aspects of web servers such as Addon domains, email, and FTP, and SSL• Deployed and configured websites on CMS platforms such as Wordpress and Shopify• Managed data reports and job requirement outlines using Microsoft Word, Excel, as well as Google Docs, Google Sheets• Collaborated and communicated project updates on file sharing platforms such as Google Drive and Dropbox

• Technical support specialist which utilized our technology-based products and services via troubleshooting.• Utilizing excellent communication such as active listening, asking probing questions, problem-solving, and collaborating with team members. • Expertise in Zendesk and Salesforce to solve technology-based problems in the form of phone, ticket, email, and chat. • Dispatched logistics to customer's residence for hardware replacement and repairs. • $53,000 in upsell commissions over the course of 3 years.• Supported customers with basic technical support for current and past software releases.• Assisted customers and business clients with general support for hardware, peripherals, network connections, and external software.• Escalated help desk tickets to Engineering Department when outside the scope of L3/T3 technician support.• Accustomed to a fast-paced environment using multiple systems including, but not limited to: Microsoft Office 365 Suite including Microsoft Teams, Networking, various Sass-based web applications, and using the Windows Operating System