> Responsible for the provisioning and maintenance of central office including, but not limited to digital switches, subscriber loop carrier systems, Ethernet, CISCO routers, Tellabs 400 series, Omniteon, System media converter, POTS, digital/optical muxes, switches, and extenders> Create tickets for maintenance and implement established policies and proceduresDetect, analyze, and resolve network switching and transmission system problems while minimizing the impact on customer service> Provide events and rental support by coordinating with clients, delivering and installing equipment at the requested location, and performing basic troubleshooting> Knowledge and working principles of Coax, Cat-5/Cat-6, and low voltage cables in normal to harsh environments> Escalate provisioning issues to LECs and IXC providers to foster innovative solutionsSupervise and train technical staff, involving assisting them in solving and troubleshooting complex technical problems for the clients

> Conducted troubleshooting of telecommunications equipment including, testings of lines, inventory management, and board replacement> Inspected major construction projects and checked plans for conformance to applicable codes> Performed mechanical operations necessary for the dismantling, disassembly, repair, assembly, and installation of associated electrical components, units, and systems> Managed troubleshooting network connectivity and testing of t1/e1, oc12, Ethernet, and fibers> Responsible for installation and maintenance of switches (DMS500, DMS250 & 5ESS)> Managed daily node work, optimization of muxes, and battery testing> Responsible for testing, database reports, troubleshooting, and ordering replacement cards for switches