Ken Westphal Email & Phone Number

• Communicate with customers & project managers for website launches• SSL Management• Manage & update DNS records within AWS and Cloudflare for customers and internal• Implement SSO for customers• Troubleshoot & resolve web issues for customers- Assist customers with domain and DNS transfers- Assist customers with switching website to a .GOV domain

St. Pete Beach, Florida

• Modify & Create Group Policy settings for Users & Computers• Set up App Packaging & Deployment system using PDQ Deploy to remotely install software on computers• Implement new IT Helpdesk system in the cloud (FreshService)• Implement new PC remote software (Zoho)• Develop PC replacement plan & standardize on equipment• Work with staff to develop Emergency Operations IT strategy• Broadcasting Board Meetings on Cable & Live Stream using vMix• Provide hardware & software support to staff• Migrated email from Exchange 2010 to Office 365• Upgrade all computers to Windows 10• Setup, Deploy, Migrate users data to OneDrive• Design mockups for new city website, lead manager in new city website project with CivicPlus• Help facilitate & manage CivicPlus projects - CivicClerk, SeeClickFix, CivicReady, CivicEngage, and CivicRec

Tampa, Florida

• Researched & tested project management apps and recommended Basecamp as solution • Researched & tested apps for sending documents to client for approval and recommended Box as solution• Researched and implemented new method for sending out Google Review emails that reach the Inbox and return a high rate of Google Reviews• Created workflows for writing team • Assigned tasks and projects to team members using Glip • Made updates to client websites using WordPress • Resolved help desk tickets and/or re-assigned help desk tickets using Freshdesk • Used Mailchimp to send out client e-newsletters as well as design templates

Oshkosh, Wi

• Developed & maintained numerous websites in Squarespace• Setup e-commerce websites in Shopify for selling products• Used SEO tools for managing SEO - Google Search Console, Google Analytics, SEMrush• Managed social media channels for Dynamic Drinkware• Used Adobe Photoshop to prepare graphics used on 3D cups• Managed Google AdWords account• Provided IT support to office staff – hardware, software, Microsoft Great Plains, Salesforce, e-commerce websites• Worked with vendors with higher level IT issues & requests• Worked with vendors to create new contract agreements• Coordinated server move from old datacenter to new datacenter• Coordinated email migration from O365 to G Suite• Created new User Accounts in Active Directory• Created new Users & Groups in Microsoft Office 365• Created and Ran SQL scripts for data cleanup

Pulaski, Wi

• Webmaster for all district websites• Repaired computers, Chromebooks, iOS devices, A/V equipment• Image computers, deploy software & scripts using SCCM• Managed 1000+ iOS devices using Jamf• G Suite Admin – managed 4000+ accounts & 900+ Chromebooks• Modified and updated DHCP and DNS Settings• Created and Managed Google Printing Server• Created custom digital signage solution for high school• Trained staff on using hardware, software, and A/V equipment• Filmed & edited videos with Adobe Premiere Pro• Lead rebranding of school district & school newspaper• Lead development of advertising & marketing materials for district and surrounding communities• Created marketing materials and graphics for new athletic fields & upgrades project using Adobe Create Cloud• Implemented social media channels for district

Howard, Wi

· Created SharePoint sites for school district· Installed & troubleshoot Windows computers, hardware, software & printers· Helped district webmaster develop some aspects of the school district website

Digital Media Certificate, Digital Media

Associate, Web Development

Diploma, 9-12