Kent Dyer Email and Phone Number

• Write and execute manual test scripts for the referral scheduling system• Write and execute manual test scripts for the patient facing scheduling system• Run regression tests for all systems• Support the help desk by researching trouble tickets

• Run Quality test on web based system to ensure it meet the needs of Health and human services• Write defects to help developers improve programs correctness and efficiency• Work with developers to help fix any issues found in the system.

• Authored and executed testing plans while collaborating with developers to repair problems discovered within code.• Teamed with developers and business analysts on new code and system designs.• Led system testing and cross checks while inserting national provider identifiers into each claim.• Reduced number of abends by 360+ annually through multiple process improvements. • Optimized business performance and capability by serving as key member on batch switch consolidation project.• Orchestrated quality assurance normalization of 5K+ data sets for standardization of names, DR and security.• Slashed costs by 34%+ and handled future increases in claim load by designing and maintaining quality assurance tester of new front end.