Kent La

Kent La Email and Phone Number

Advanced Support Engineer II @ RingCentral @ RingCentral
belmont, california, united states
Kent La's Location
Commerce City, Colorado, United States, United States
About Kent La

As an Enterprise Wide Analyst at Maxar Technologies, I apply my AWS skills and certifications to improve performance and efficiency within my team and provided services to cross-functional teams. A few examples are: 1. Onboarding and offboarding employees2. Migration of several legacy domains to a new primary domain3. Manage user identities, access controls, and authentication within AD and Okta authentication and automate processes with Powershell4. Provision, manage, recover, and deprovision virtual machines and VDI access5. Migrate user accounts into GCCH M365 tenant6. Create an AWS EC2 instance, set IAM roles and permissions, administer access, and integrate Amazon Connect to reroute calls to automated messages or live phone agents and successfully transformed the instance into a contact center 7. Quickly learn and adapt to several custom software applications to support internal and external teams8. Image machines for users in Ubuntu, Windows, and Macs (integrated with JAMF)9. Implement MS Intune MDM and MAM for mobile devicesSkills:• Managed identity and access across critical applications, data, and systems, ensuring unauthorized access prevention and compliance with regulatory requirements.• Conducted research and analysis to identify and resolve duplicate accounts, maintaining data integrity and accuracy within IAM systems.• Performed daily backend tasks in IAM Identity Manager systems, including user provisioning, access modification, and de-provisioning.• Collaborated with development teams to address ticket backlog, verifying account information, rectifying data discrepancies, and facilitating transfers between agencies.• Attended team meetings to stay updated on system impacts, changes, and processes, ensuring alignment with organizational goals and standards.• Enforced compliance with internal policies, security protocols, and regulatory mandates related to identity management, minimizing security risks, and ensuring data confidentiality.• Provided provisioning support, managing tickets, and delivering timely resolutions to user access requests, ensuring adherence to least privilege methodology for security rights, permissions, and groups.• Demonstrated proficiency in backend Identity Management systems, performing tasks such as user provisioning, access modification, and de-provisioning to ensure timely and accurate management of user identities.• Optimized external user access in AD to access resources within a VDI to enhance security and minimize threats

Kent La's Current Company Details
RingCentral

Ringcentral

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Advanced Support Engineer II @ RingCentral
belmont, california, united states
Website:
ringcentral.com
Employees:
4339
Kent La Work Experience Details
  • Ringcentral
    Advanced Support Engineer Ii
    Ringcentral Aug 2024 - Present
    Effectively managing customer cases in Salesforce with accurate documented case notes.
  • Maxar Technologies
    Enterprise Wide Analyst
    Maxar Technologies Mar 2022 - Oct 2023
    Westminster, Colorado, United States
    • Transitioned expiring call center services into Amazon Connect • Managed IAM responsibilities with onboarding and offboarding accounts• Audited Active Directory and AWS Cloud regularly to prevent any discrepancies such as duplicate accounts • Remediate accounts that needed modification in account access, roles, or permissions• Documented new work processes with step-by-step videos including written guides organized within SharePoint for ease of access in OneNote, Teams, and Outlook • Provisioned, assigned, managed, troubleshot, and removed VDI instances by using services such as Citrix Cloud, VMware Horizon, as well as Amazon WorkSpaces• Collaborated with the Network Operations team to upgrade two core network switches for better performance at the headquarter home office, ensuring network redundancy and little to no down time for all AWS regions
  • Maxar Technologies
    Senior Service Desk Lead
    Maxar Technologies Jul 2020 - Mar 2022
    Westminster, Colorado, United States
    • Migrated accounts from legacy domains into one domain and served as front line support for customer account transitions• Managed and maintained accounts between eight different domains• Lead a team of 12 Service Desk Agents to adhere to current processes and adapt to the ever-changing environments• Trained new Service Desk Agents pre-pandemic and post-pandemic transitioning between on-site training to purely online training via Zoom• Worked with other IT departments and conducted User Acceptance Testing to mitigate work interruptions during IT change processes• Performed front-end support for phones in multiple time zones including USA, UK, Singapore, and Germany
  • Maxar Technologies
    Service Desk Agent
    Maxar Technologies Nov 2019 - Jul 2020
    Westminster, Colorado, United States
  • Maxar Technologies
    Service Desk Agent
    Maxar Technologies Apr 2019 - Nov 2019
    Westminster, Colorado, United States
  • Drago
    Delivery Driver
    Drago Mar 2018 - Apr 2019
    Aurora, Colorado, United States
    Deliver packages from Amazon Warehouse to customers' homes. Sort packages into a company van according to my route. Assist other drivers complete their route when I finished early.
  • Amazon Den5 Associate
    Warehouse Associate
    Amazon Den5 Associate May 2017 - Mar 2018
    Aurora, Colorado
    -Proficient in almost every role from incoming package shipment to outbound shipment-Unloaded packages from trailers-Sorted packages on the sort slide-Scanned packages and built pallets-Open and close pallets-Wrap pallets, print labels, and stage them in the appropriate locations-Often stayed after the end of shift to help finish up and prepare everything for the next shift
  • Lyft
    Driver
    Lyft May 2015 - Dec 2017
    Colorado
    - Driving passengers home safely- Conversing with passengers and making sure they are having a comfortable and enjoyable ride home or to their destination- Preventing people from drunk driving and possible fatal accidents
  • Hapa Sushi
    Busser
    Hapa Sushi Mar 2013 - Oct 2014
    Greenwood Village
    Provide customers with water, clean tables, and a friendly greeting.Make sure glasses are stocked during dinner rush in order to serve beverages to customers.Keep a clean environment at tables, seats, and floor for customers to eat comfortably.
  • Ups Supply Chain Solutions
    Sorter
    Ups Supply Chain Solutions Mar 2009 - Nov 2011

Frequently Asked Questions about Kent La

What company does Kent La work for?

Kent La works for Ringcentral

What is Kent La's role at the current company?

Kent La's current role is Advanced Support Engineer II @ RingCentral.

Who are Kent La's colleagues?

Kent La's colleagues are Edward Ryan "ricci" Palines, Rogeselle Monton, Rick Jones, Henrietta Milanesi, Tara Boddy, Mba, Norelle Charizza Ticzon, Brian Bitler.

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