Kent Stephens Email & Phone Number

Troy, Oh, Us

Columbus, Ohio Area

Assists clients calling in for their individual needs. From Medical Facilities to Property Mangement Companies and Human Resources just to name a few. In addition implement daily changes for the client to fit their needs for that particular day. Also analyze call logs for details on individual calls and ensures all call information accounted for.

Columbus, Ohio, United States

Columbus, Ohio Area

Education of advisors and coaching. Build our Experience Center's loyal customer base by continuous highest achieving loyalty customer growth along with sales and market penetration. Opening and closing procedures including all finance reports for all sales data. Inventory control, planning marketing events for clients and community out reach.

Toledo, Ohio Area

Assisted with daily office activities for top sales agent; coordinated all paperwork from each transaction and scheduled home showings. Directly worked with lenders and title companies to ensure smooth and efficient progress of home closings from beginning to end. Informed clients on progress of transactions and feedback on real estate showings. Attended closings to assist clients and title company with potential issues. Coordinated and executed holiday appreciation event for all 300+ clients and family members. Initiated idea to host clients for movie event at local theater; coordinated with theatre and caterer, arranged invitations and tickets. Also recruited volunteers. Solicited donations from companies to provide giveaways for attendees; event was well received by clients and agent encouraged same event for 2015. • Improved productivity and customer service by developing high quality organizational system implemented for company president to effectively track and maintain all client transactions.

Toledo, Ohio Area

Pricing Analyst: Collaborated with sales force in developing special pricing programs for end-users. Analyzed product costs, margins, project volume and long term potential for utilization. Traveled with Libbey Sales Representatives to deliver presentations to customers and gather facts for selected projects. Administered all training presentations for US sales force at annual meetings.Key clients included foodservice supply companies including Sysco, US Foodservice and Edward Don. Additionally supplied major direct users including Starwood Hotels, American Airlines, Red Lobster and Four Seasons. • Improved pricing program utilized to input customer/project data through implementation of adjustments in collaboration with IT department, achieving more sales-friendly program which saved sales force time by eliminating incomplete information; resulted from gathering input from sales force on daily challenges faced by utilization of current pricing tool. • Key contributor in enhancing service provided to sales people and customers on minor pricing issues by administering basic training and collaborating with department on offering better assistance. Initiatives significantly improved customer service. • Assisted in developing successful target pricing method, improving accuracy and turnaround time of costing projects, following analysis of method utilized by Pricing Department in gathering information.• Played pivotal role in analyzing and updating prices for three major lines during increases on glass, china and metalware for largest client (Sysco).‒ Participated in collaboration and effort for Sysco to accept price increase and determine time of implementation; reached reasonable increase and time-line thus satisfying all parties.

Toledo, Ohio Area

Brought on-board to accommodate customer relations, overseeing inside sales and service with largest independent customer (Edward Don). Managed orders, and verified accuracy of pricing. Tracked back orders, coordinating information with with Purchasing Department. Consulted with Edward Don Account Manager in servicing needs from all three of companies. Tasked with preparation and presentation of training programs for entire Customer Relations Department. Recipient of Customer Relations Vendor of the Year in 2009 from Edward Don. Earned promotion to Customer Relations Manager for Eastern U.S. Region for foodservice team; supervised 15 Customer Relations Representatives. Oversaw human resource aspects of team including hiring, training, coaching, attendance and performance reviews. Provided support to team daily with customer-related issues requiring special attention. Interacted regularly with sales, inventory control, shipping, credit and pricing departments on various tasks/functions to maximize productivity and delivery. Conducted training for entire foodservice customer relations area. • Developed, implemented and introduced Job Share, Flex Time and Work from Home programs which improved productivity of staff, increased production and led to enhanced customer service. • Conducted and oversaw counseling sessions with two employees experiencing issues with one another; resolved all matters and improved performance. • Eliminated late orders and receiving issues by working with customers in establishing split PO system which allowed for preorder three days prior to shipping from warehouse; also enabled shipping department additional time to ensure timely and efficient delivery of truckload order to accommodate client’s required ship date. • Facilitated LEAN events for department following three weeks of LEAN 101 training and attainment of LEAN certification.

Toledo, Ohio Area

Established small business specializing in tanning, spray tanning and retail sales of skin care and makeup; one location and 10 employees. Primary customers included college students and business professionals.OWNER• Created business from ground up; established policies and procedures; managed finance, sales, inventory, product ordering, training and personnel issues. Served as front end manager and demonstrated marketing and public relations skills resulting in significantly expanded client base. Administered monthly budget and managed costs/profit margins. Addressed customer concerns and issues, demonstrated marketing skills.• Optimized profits and cut costs by adjusting hours of operation depending on business demand.• Reduced cost of inventory standard as result of partnering with merchandise supplier allowing for inventory on demand through negotiation of prices, credit and free overnight shipping of all retail products.• Improved employee sales performance by conducting monthly contests for staff, providing complimentary tanning sessions and paying 10% commission on all tanning products sold. • Enhanced efficiencies with fingerprint reader developed for customers during check-in and employees during clock-in/out; reduced customer complaints and prevented misuse of manual time cards by employees.