Kent Eads Email & Phone Number

Lahaina, Hi, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Maui County, Hawaii, United States

•Represented buyers and sellers on Maui generating over $8M in sales in the first first year•Volunteered throughout the community for food drives, beach clean-ups, etc.•Member of the top Zillow & Trulia team in the state•Developed a successful Google Ads campaign in multiple states and counties

Rising Sun, Indiana, United States

•Formed a travel and event planning company with sales of over $40,000 in the first three months•Prepared and executed all legal documents from files of organization to business tax returns•Recognized as one of Expedia’s Top 5 agents in January 2020

Lahaina, Hawaii

•Fostered relationships between resort guests and both the Marriott brand and Vacation Club•Engaged potential future owners to tour the property resulting in sales of over $100,000•Boosted customer satisfaction and retention through multi-channel marketing outreach and follow-up

San Ramon, Ca

•Acted as a liaison to Toyota dealerships in Northern California supporting holistic operations •Developed trend reporting for all 58 dealerships combining data from over 7 different sources•Leveraged the Toyota Production System to streamline dealership service flow operations•Coordinated comprehensive ad campaigns at the national, regional, and local levels

Plano, Tx

•Established TCUV data integration via Tableau to enhance TCUV reporting by HQ and field•Maintained sales operations business continuity through HQ transition to Plano, Texas•Compiled reports, analytics and presentations for stakeholders including GVPs, EVPs, and TMC

Torrance, Ca

Lexus Customer Experience Center (5 month rotation)•Provided inbound call support during the largest automotive recall in US history (Takata)•Supported e-team through recovery process from months of backlogged communications•Case managed for Lexus Southern Florida dealers to provide outstanding customer satisfaction Retention Operations (4 month rotation)•Worked with dealerships and field to process up to 50 ToyotaCare claims per day within CPS•Managed budget and planning for the ToyotaCare 25 Millionth Celebration for both HQ and fieldToyota Financial Services - National Accounts (4 month rotation)•Implemented Standard Operating Procedures for undocumented processes•Approved 3rd party insurance products for use in National Accounts groups such as AutoNationLexus Social & Digital Media (3 month rotation)•Audited all Lexus dealership’s social presence and created a “best practices” guide for the field•Directed a Mark Levinson campaign to elevate brand awareness through social and digital media•Launched “#LexusLineDesign” to support our partnership with New York Fashion Week

Cincinnati, Oh

Worked alongside automotive dealerships in the Cincinnati area and beyond to help manage CRM and drive sales. This is achieved through various types of interactions including customer service follow-ups, unsold sales follow-ups, and inbound call management. I helped to drive sales and ratings as well as customer satisfaction within these dealerships.

Rising Sun, In

Responsible for driving business throughout the city through various marketing channels. Promote businesses and events through social media, print, and web advertisement. Analyze trends in responsiveness and create effective marketing campaigns and manage CRM. Create news releases and articles for the community on behalf of the mayor.

Rising Sun, In

Bachelor Of Science, Business; Marketing

Activities and Societies: Kelley School of Business, Hutton Honors College, American Marketing Association, IU Ski and Snowboard Club.

Graduated

Activities and Societies: National Honor Society, Student Government, Salutatorian, Soccer, Baseball, Band, Youth Group