Kent Ho Email & Phone Number

San Jose, Ca

Mountain View, Ca

• Provide irresistible IT support for startup multi-sites environment (US, China, Israel, and India) with onboard & separation resources, system administration for applications (cloud and locally) LAN, WAN, applications, cloud applications, VMWare, and servers (Windows, OSX & Linux).• Deploy Mac OSX, MS Windows Servers 2008/2012, Windows OS (7/8.1/10), Google Apps, AD, WIFI, LDAP, VPN, MS Office 365, BOX, GoToMeetings, mobile devices, video-conference systems, VOIP, printers, and network shares.• Streamline support contact point for consultations, troubleshoot and resolution requests related to Mac OSX, MS Windows Servers 2008/2012, Windows OS (7/8.1/10), TCP/IP, DHCP, WINS, DNS, MS Office 2013/2016/365, Google Apps, AD, LDAP, VPN, mobile devices, BOX, VOIP, mobile devices, and other IT related areas.• Manage relationship with vendors, procurements IT equipment(s), mobile devices, VOIP phones, applications, accessories for infrastructure, network devices, and IT unspecific equipment.

Emeryville, Ca

e-Commerce storefront, IT, and end-to-end customer solution provider.

Emeryville, Ca

•Plan and perform company IT 1-3-5 year’s roadmap (virtualization, reduce hardware and energy by leveraging open source technologies and standardization of hardware and OS. •Implement Proxmox /FreeNAS /VBox /OpenVZ /iSCSI /NFS /CIFS as clustering virtualization combine with the consolidation of LAMP, Centos Linux OS and obsolete the hardware to reduce over 50% IT cost for 2013 & 2014.•Leverage and deploy open sources technologies such as Nagios/Cacti monitoring, Centos OS, MySQL, PostgreSQL, Mongrel, Apache, PHP, and SendMail & Wiki to migrate from pay based vendors such as Microsoft, VMware, Sybase, MAC OSX, and Oracle.•Consolidate corporate accounting and ERP/CRM platform with xTuple and Helpspot to provide centralize management, ease of support and usability with minimal based costs.•Provide centralize 24X7 supports and ensure Kagi conform to PCI compliance, security, storage resource usage, network failover, applications redundancy, and maximum uptime.

San Jose, Ca

• Custom develop training materials and deliver classroom instruction for end-users courses in Microsoft Office 2003/2007 suite and Intuit QuickBooks Accounting.• Design and structure classroom materials and communications to maintain the visibility of the training programs and accelerate skills transfer to the target audience. • Evaluate the efficiency and effectiveness of the training programs to achieve desired results within schedule and budget expectations.

Build customized Enterprise IT solution.•Apply and provide consultations for best practices, pre-/post-sale solutions, ITSM compliances, give recommendation for IT services and HP products .•Explore for future opportunities in products leverage and procurements through audit, site survey, recommendations from technology specialists or solutions expertise.•Installed and configured Proof of Concept and custom enterprise hardware technology (Superdome, Proliant BladeSystem, switches, EMC storage, and other Cisco hardware).•Implemented custom software solution (Windows 2003, SQL 2005, System Insight Monitor, VERITAS Storage Foundation to handle volumes and clustering, and many HP proprietor software)•Design documentations for procedures, run books, technical manuals, and how-to instructions for the customers•Coordinated all areas of business preparation for releases, datacenter migration, solution deployment, and custom deliverables.•Build strong collaboration and cross-teams relationships to mitigate project risks, ensure timely issue resolution, customers’ provisions delivered, and foster teamwork.

• Transitioned external IT support team to internal offshore support teams saving $1.2M over three years by reducing headcount and providing over 50% higher Service Level Agreement (SLA) at no disruption to customers or impact to revenue generation.• Successfully migrated the first large scale application delivered and selected as the corporate standard for other teams to follow role contributing to $3B IT cost-savings.• Innovated resource planning to enable 24x7 support coverage from multiple geographic teams and time zones to provide the e-commerce storefront generating $1.6B in revenue as of FY2007. This trend was realized with a 15% gain year over year growth.• Guided and structured support delivery and operation team from minor to major releases; support readiness processes; escalation across assets and organizations and viable alternative solutions to benefit the business strategic financial values.• Introduced IT road map, project management, and milestones to achieve deliverables in timely manner.• Effectively delivered consistent support while reducing costs with limited resources by leveraging ITSM Change, Problem, and Incident management reducing application downtime by 25% and support workload by 65%.

• Managed and provided 24x7 support, consultation, testing, implementation of e-commerce applications in multi-tiered environment and sites (Integration, Testing, Staging, and Production) generating $650M revenue annually.• Planned capacity management, load testing, new release implementation and migration for new infrastructure and application upgrade. • Centralized support expertise and training materials to maintain and simplify the support efforts using other available materials and knowledgebase applications (WIKI, Service Ware, SharePoint, online, and documentations).• Built and nurtured multiple business partners/vendors from various global locations to consistently deliver project initiatives in a timely manner for a highly ecommerce complex Web application.• Collaborated with internal and external teams at various organizational levels to define application requirements, ensure expectations were met, mitigate project risks and gain agreements in order to better implement support operation processes and business strategies.• Partnered with Infrastructure team to provide better optimization, proactive monitoring, performance improvements, higher capacity, application uptime, and high availability through Disaster Recovery Plan.• Reduced escalations and standardized processes and procedures by proactively identifying issues and leveraging resources from cross-functional teams.

Human Resource IT Application Specialist: • Implemented e-HR support website and online management application reducing 15% in expenditures by providing 24x7 availability & paperless, save 20% of the team workload.• Acted as SME to assist Helpdesk team with new features and functionalities for web applications, DRP for Y2K, and split Agilent and HP to complete corporate initiatives.• Designed features for new requirements and functionalities to simplify and reduce support workloads.• Compiled training materials and facilitated continuous training programs using multiple delivery methods (e.g., self paced study, on-line documentation, online sessions, informal training, etc.) to enable better team support knowledge. • Scripted with HTML, CFML, PERL, CGI, ASP, JAVASCRIPTS, SQL, and wrote reports for Oracle and MS Access database to fulfill business requirements and automate workloads.

Master Certificate

Bs