Kent E Jackson Email & Phone Number

Mississauga, Ontario, Canada

Leading team of 11. Transitioned from a reactive to proactive service model. Coached, mentored and managed team to ensure service excellence. Used various communication tactics to ensure that team members embraced new processes. Perceived value and effectiveness of the team increased by 97% based on surveys of internal stakeholders.

Toronto, Canada Area

- Supported enterprise level Direct Mail, Medical Cannabis and eCommerce customers to ensure smooth delivery.- Improved customers’ experience through proactively training customers and engaging internalstakeholders. Ensured that issues were resolved with a sense of urgency which promoted a positiverelationship with customers.- Forecast order volume to.

Mississauga, Ontario

- Managed all aspects of operations including supporting 4 team members.- Continually improved processes in meal preparation. Reduced time required to fulfill orders from 10 minutes to 2 minutes, without sacrificing quality or safety.- Used Neighbourhood Mail along with targeted promotions to fill the restaurant.

Mississauga

Interim management. Developing new income streams and recruiting new members.

Canada

-Managed the Canadian territory. Made it one of the most profitable territories in the division. By focusing on products that were core to the company’s manufacturing capabilities, gross profit grew by over 50% from $600,000 to $1 million.- Turned around a territory that had lost market share and sales. Developed positive relationships with distributors..

Concord, Ontario

- Managed and supported the Sales and Service team (4 Sales and 4 Customer Service).- Spearheaded the company’s transformation from a niche supplier, to a major competitor in its chosen market. Implemented improvements to the inside sales processes resulting in improved internal communication and improved effective communication with customers. Instituted.

Toronto, Canada Area

- Managed corporate support team (1 Marketing Manager and 2 Business Development)- Maintained commercial focus for 8 branches. Utilized corporate support staff for drive growth in core product categories to improve company performance, including improving on inventory turns by 5%.- Liaised with suppliers to coordinate mutual strategic initiatives.

Toronto, Canada

- Championed the company’s digital print line. Supported sales team with marketing and technical assistance. “Buy-in” from the sales team improved from disinterest to 80% of the sales force effectively selling the product line- Supported a total of 50 sales and service staff with marketing, training, technical assistance and coaching. Drove sales from a.

Toronto, Canada Area

- Built the EM brand within the graphics market. Used Direct Marketing as the main tactical tool. Created sales support materials which complimented the advertising program. Stayed within the annual budget of $200,000 and negotiated with suppliers to contribute $120,000 in co-op advertising.- Direct mail campaigns which averaged over 2% response rate from.

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Economics