Kent E Jackson Email & Phone Number

Mississauga, Ontario, Canada

Leading team of 11. Transitioned from a reactive to proactive service model. Coached, mentored and managed team to ensure service excellence. Used various communication tactics to ensure that team members embraced new processes. Perceived value and effectiveness of the team increased by 97% based on surveys of internal stakeholders.

Toronto, Canada Area

- Supported enterprise level Direct Mail, Medical Cannabis and eCommerce customers to ensure smooth delivery.- Improved customers’ experience through proactively training customers and engaging internalstakeholders. Ensured that issues were resolved with a sense of urgency which promoted a positiverelationship with customers.- Forecast order volume to assist operational planning and to help customers ship moreeffectively.- Leveraged my experience and ability to learn products and systems quickly to mentor colleagues.- Successfully on-boarded 12 parcel accounts.

Mississauga, Ontario

- Managed all aspects of operations including supporting 4 team members.- Continually improved processes in meal preparation. Reduced time required to fulfill orders from 10 minutes to 2 minutes, without sacrificing quality or safety.- Used Neighbourhood Mail along with targeted promotions to fill the restaurant.

Mississauga

Interim management. Developing new income streams and recruiting new members.

Canada

-Managed the Canadian territory. Made it one of the most profitable territories in the division. By focusing on products that were core to the company’s manufacturing capabilities, gross profit grew by over 50% from $600,000 to $1 million.- Turned around a territory that had lost market share and sales. Developed positive relationships with distributors. Assessed and resolved gaps in knowledge at the distributor level. Analyzed data from the company’s systems (salesforce.com) to maximize distributor performance. Leveraged the knowledge of the distributors’ operations to protect the company from attempted incursions from competitors and, ultimately, led to gaining a dominant share within their product portfolios. Sales grew 16% from $2.5 million to $2.9 million.- Supported the Arlon’s brand by participating in trade shows and distributor events.- Developed new program sales. Worked with end-users and designers to ascertain appropriate products, including custom-made. Analyzed program potential and coordinated with marketing and production for implementation. Programs valued at $250K + per year for 4 years.- On-boarded new distributors (branded and private label) including negotiating pricing and supporting the distributors’ sales and service staff.

Concord, Ontario

- Managed and supported the Sales and Service team (4 Sales and 4 Customer Service).- Spearheaded the company’s transformation from a niche supplier, to a major competitor in its chosen market. Implemented improvements to the inside sales processes resulting in improved internal communication and improved effective communication with customers. Instituted account management processes for outside sales which improved focus on sales and profit growth. This resulted in increased sales by 14% and increased market share to 20%.- Successfully launched the new product groups, which added $1,500,000 in sales over 4 years.- Directed pricing/estimating targeting above average profitability: Interfaced with customers, suppliers and production to create quotations that were compelling by paying attention to the values of all stakeholders. Overall gross profit percentage increased by 8%.- Collaborated with all departments to ensure that achievable and repeatable service standards were set and met. Through customer feedback, validated the value of the service. The team built a reputation as having top service in the market.- Developed relationships with strategic vendors, resulting relationships provided opportunities to partner with vendors on an exclusive basis for projects as well as earning price support to give PPS competitive advantages.

Toronto, Canada Area

- Managed corporate support team (1 Marketing Manager and 2 Business Development)- Maintained commercial focus for 8 branches. Utilized corporate support staff for drive growth in core product categories to improve company performance, including improving on inventory turns by 5%.- Liaised with suppliers to coordinate mutual strategic initiatives, garnering more than $300,000 in advertising and product rebates.- Managed pricing for 20,000 SKUs in 60 product categories. Simplified pricing to improve control which resulted in increasing contribution by 5%.

Toronto, Canada

- Championed the company’s digital print line. Supported sales team with marketing and technical assistance. “Buy-in” from the sales team improved from disinterest to 80% of the sales force effectively selling the product line- Supported a total of 50 sales and service staff with marketing, training, technical assistance and coaching. Drove sales from a zero base to $2,000,000 with margins that were 10% higher than company average.- Established business relationships with new accounts. Once established, facilitated the transition of accounts to territory sales representatives. Resulted in the development of long-term relationships with 50+ accounts, representing in $5,000,000 of total sales volume.- Liaised with 8 branch/regional managers to proactively monitor the progress of the individual sales and service representative to embrace the innovations.

Toronto, Canada Area

- Built the EM brand within the graphics market. Used Direct Marketing as the main tactical tool. Created sales support materials which complimented the advertising program. Stayed within the annual budget of $200,000 and negotiated with suppliers to contribute $120,000 in co-op advertising.- Direct mail campaigns which averaged over 2% response rate from 11,000 pieces (9,000 English and 2,000 French) per drop. Coordinated the process from inception to implementation including – directing creative, writing copy, acquiring lists, mailing, and following up on responses.- Supported sales through retail channel. Developed merchandising system for plastic products being sold through a national hardware chain. Gained knowledge of Account Management including EDI.- Led change management through chairing the new products committee which was made up of marketing, sales and operations personnel.- Used direct mail campaigns to vet new product ideas. Response rate averaged over 2% which deferred some of the cost as well as providing 200+ leads to outside sales. New product sales reached $2,000,000.

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Economics