Suseevan Sunderalingham Email & Phone Number

Greater Toronto Area, Canada

Ensures that proper procedures are followed in the handling and delivery of mail

Toronto, Canada Area

• Working collaboratively with the Account Executives to build successful sales proposals.
• Develops and maintains relationships with internal functional areas.
• Provides analysis and support of internal and external sales/financial report; including revenue trends, variances and targets
• Captures, maintains and updates all sales-related activity
• Promotes and supports marketing campaigns and special corporate marketing initiatives leveraging sales opportunities when dealing with commercial customers.

Toronto, Canada Area

• Performed complex operational processes, such as: Order booking-SAP  creating quotes  response to customers’ inquiries supply chain  Logistics presenting sales reports escalations  Create invoices
• Collaborated with other departments and partner companies including sales teams, supply chain, vendors and logistics to resolve issues that arose from the end-to-end sales process
• Participated in, as well as led, process improvement activities to improve sales productivity

Toronto, Canada Area

• Created configurations and quotes for sales reps; modified/reworked configurations and quotes due to errors
• Provided accurate and timely configuration support for direct sales opportunities related to server and storage solutions
• Educated various sale departments through presentations about process requirements to improve turnaround time

Toronto, Canada Area

• Proficiently and professionally responded to customers’ questions pertaining to orders, product availability, price, products and services, procedures and policy
• Maintained a high-volume workload within a fast paced call center environment
• Acted as a single point of contact and provided excellent customer service and handled complaints professionally

Bloomington/Normal, Illinois Area

• Designed and developed jobs for extracting, transforming, integrating, and loading data into Data Mart using Datastage Designer
• Directly supervised and trained team members to implement technical tools
• Collaborated directly with the Business Solutions Architect/Project Manager to execute project plan and meet project goals and deadlines
• Participated in weekly conference meetings to resolve immediate technical issues as well as to plan and develop strategies to meet client’s technical goals and improve team results
• Performed unit and system testing for each technical operation to ensure that it met the functional requirements of the designed project