Kent Lam Email & Phone Number

San Mateo, California, Us

Noida, Uttar Pradesh, In

Provide daily walk-up end-user technical support for hardware, software, and web-based applications. Support duties includes:-LDAP Account administration via Active Directory-Resetting passwords and unlocking accounts via OKTA Administration-Utilizing JAMF and LANdesk for software deployment and troubleshooting-Mobile phone configuration-VPN token registration via Symantec VIP Manager-Google Enterprise and Office 365 Enterprise applications-Desktop and laptop support for Red Hat Enterprise, Mac OSX, and Windows operating systems.

-Provided imaging, encrypting, and configuration of hardware using LANDesk, JAMF, and Redhat Enterprise Kickstarter.-Assisted users face to face with troubleshooting peripheral and computer hardware issues.-Setup new hire equipment including desktop computers, monitors, peripherals, and desk phones.-Performed scheduled data migrations for users upgrading to new systems or replacement systems.-Managed the inventory of all computer hardware and peripherals at the San Francisco LinkedIn office using LinkedIn's asset management database.-Maintained hardware and peripheral storage rooms for cleanliness and efficiency. -Managed the distribution of mobile development devices to end users.

Fremont, California, Us

-Responsible for the imaging, configuration and deployment of Mac, Windows and Linux machines for newhires and employee requests.-Experienced working with Dell, HP, Apple, and Lenovo machines in a corporate environment.-Gained a comprehensive understanding of working in a OSX, Windows, and Linux environment.-Prepare laptops for special projects and events.-Upgrade hardware (memory, video cards, hard drives) per customer specification.-Assisted in hardware allocation and proper asset tracking.-Added new printers to corporate asset management tool to properly track serial numbers and MAC addresses.-Set up printers in Corporate DNS database via Printcentral tool.-Configured printer settings per outlined standards via the printers web interface.-Troubleshoot printer network connectivity issues.

Fremont, California, Us

-Supported the software procurement team by requesting software quotes and creating purchase orders for employee requests.-Worked with corporate resellers to ensure that purchases were cost efficient.-Accurately documented software purchases via Google Spreadsheets for accounting purposes.-Coordinated with legal teams to ensure that software being procured met Google’s legal requirements.-Assigned licenses from various license databases including Mathworks, MSDN and VMware.-Provided end-users with software installation/troubleshooting instructions.-Assisted in the documentation and repurposing of abandoned software licenses to prevent wasted corporate resources.

Fremont, California, Us

-Provided prompt and accurate support to customers using Remedy and ServiceNow ticketing systems as well as through email and phone, averaging over 100 tickets daily.-Improved cooperation and efficiency of ticket administration team by implementing group productivity software and creating FAQ documentation.-Coordinated with the Google Events team to supply large quantity of computer hardware and peripherals for large internal and customer facing events.-Coordinated with other internal teams (such as telecom,network operations,field tech, printer support) to ensure that the customer’s requests are entirely taken care of.-Enforced the ever-changing corporate hardware deployment policies.-Quickly learned corporate hardware specifications to better support and answer customer inquiries.-Accurately managed asset tracking through ServiceNow for large client base.