Kent Polk Email & Phone Number

Portland, Oregon, United States

• Manage a team of 4 FTE Training Specialists and 2 contract Instructional Designers
• Coordinate VILT classes and eLearning courses for a 200-person Customer Experience department (73 VILT classes in 2023 with 600 total attendees)
• Oversee and schedule multiple, concurrent Customer Experience training programs
• Manage the development and launch of eLearning courses using the ADDIE and SAM models through a company-wide LMS (Cornerstone) (26 eLearning courses produced in 2023)
• Conduct ad hoc training programs, providing rapid response to company needs
• Track employee performance using project- and goal-focused Smartsheets

Portland, Oregon Metropolitan Area

• Created training program for chemical startup company
• Directed the Sales Enablement business unit, and developed a wide variety of courses including Sales Prospecting and Challenger Selling
• Oversaw the design and ongoing review of the learning and development plan, aligned to overall business strategy
• Coordinated initiatives with Marketing, Customer Service, and Product Development to align learning outcomes with organizational strategies
• Built, maintained, and leveraged a customized learning management system (LMS) (LearnDash)

Portland, Oregon Area

• Managed 100-person Sales Division onboarding program, including orientation, week-long bootcamp (ILT and virtual), benchmark tracking, and gap analysis
• Analyzed and reported onboarding and development metrics (data from surveys, course assessments, sales metrics, and LMS data) to C-level management, including ROI metrics
• Coordinated planning and execution of Salesforce training for entire Sales division, including migration to Salesforce lightning and uptraining
• Increased onboarding completion & certification by 21% while decreasing time in training by 17%
• Designed and delivered eLearning materials for an LMS with 500+ users (Mindtickle)

Portland, Oregon Area

• Directed the sales training and professional development of a 350-person international sales unit, co-managing a 4-person Sales Support team
• Served as training and development advisor for executive team
• Built, maintained, and curated a customized learning management system (LMS) (LearnDash)
• Created assessment tools, identified benchmarks, and completed ROI analysis
• Created a 3-month professional development program that increased employee retention by 30%
• Administered a Salesforce sandbox environment for training new employees

Eastfield College, Mountian View College, Brookhaven College

• Developed, taught, and assessed courses in communication, speaking, and writing using Blackboard LMS
• Assessed learning effectiveness using LMS databases, Qualtrics, Respondus, Excel and other programs
• Assessed curriculum as the Communication Studies/Speech Curriculum Assessment Co-Manager
• Trained adjunct and new faculty as part of the “Visions of Excellence’ team
• Used the ADDIE model to design and integrate curricula changes and assessment tools.
• Served on over 10 committees, including Enrollment Management, Service Learning, and Learning Communities/Honors

Ph.D. In Communication Studies, Communication Studies

Web Development And Design, 4.0 Gpa

• WordPress • HTML/CSS • JavaScript & jQuery for Designers • Intermediate CSS and Preprocessors • Web Graphics • Intro to Web Design • PHP.

Master Of Science (M.S.), Rhetoric And Technical Communication

Bachelor Of Science (B.S.), Technical And Scientific Communication