Kenny Arndorfer Email & Phone Number

Responsible for providing professional class technical support and issue resolution for awide variety of clients. Point-person for support & resolution of high-risk client tickets.Actively involved in managing escalations, providing high-level support, education, andtraining to the Tier 1 team.Providing support for issues related to SSO apps, LDAP-as-a-Service, devicemanagement, directory integrations, security management, scripting, and insights.Contributing… Show more Responsible for providing professional class technical support and issue resolution for awide variety of clients. Point-person for support & resolution of high-risk client tickets.Actively involved in managing escalations, providing high-level support, education, andtraining to the Tier 1 team.Providing support for issues related to SSO apps, LDAP-as-a-Service, devicemanagement, directory integrations, security management, scripting, and insights.Contributing Technical Writer for the Customer Support Engineering team, providingnew & updated documentation regularly to help field common to difficult FAQs. Show less

Beaverton, Oregon, United States

Providing professional class support for the Executive branch and all team membersthroughout the organization. Covers simple to high-level troubleshooting of Windowsand Mac desktops, manufacturing machinery, and network-level issues.Performed high-level administrator work to assist the Systems Administrator team withActive Directory, Citrix, Duo Security, Group Policy, Microsoft Endpoint ConfigurationManager (MECM), and Sophos Endpoint Management.Technical Writer… Show more Providing professional class support for the Executive branch and all team membersthroughout the organization. Covers simple to high-level troubleshooting of Windowsand Mac desktops, manufacturing machinery, and network-level issues.Performed high-level administrator work to assist the Systems Administrator team withActive Directory, Citrix, Duo Security, Group Policy, Microsoft Endpoint ConfigurationManager (MECM), and Sophos Endpoint Management.Technical Writer for the Desktop Team providing new and updated documentation monthly.Took on management, documentation, and support for all macOS and iOS devices inthe organization. Led the project for the implementation of Apple Business Manager.Trained the team and co-lead the implementation of BeyondTrust PrivilegedManagement System throughout the organization. Show less

Tigard, Or

Facilitated remote IT support for clients spanning across several industries around thePacific NW. Provided individualized support for each client, covering simple tohigh-level troubleshooting of desktop, network, and backup systems and applications.Actively involved with the management team on business improvements and helpedimplement changes to help with process and efficiency.Regularly scheduled and worked on ticket-based service requests using… Show more Facilitated remote IT support for clients spanning across several industries around thePacific NW. Provided individualized support for each client, covering simple tohigh-level troubleshooting of desktop, network, and backup systems and applications.Actively involved with the management team on business improvements and helpedimplement changes to help with process and efficiency.Regularly scheduled and worked on ticket-based service requests using ConnectwiseManage and did so quickly with consistently positive customer reviews. Show less

Portland, Oregon Area

Managing a team of technicians and their corresponding managed/professional services clients.The responsibilities of this role include managing and tracking the team stats. Working with clients to schedule projects and other deployment activities. Delegating tasks and monitoring activity daily.Working with management to complete projects and improve internal systems and processes.Providing ideas and implementation of processes for internal use to improve the efficiency… Show more Managing a team of technicians and their corresponding managed/professional services clients.The responsibilities of this role include managing and tracking the team stats. Working with clients to schedule projects and other deployment activities. Delegating tasks and monitoring activity daily.Working with management to complete projects and improve internal systems and processes.Providing ideas and implementation of processes for internal use to improve the efficiency of staff and improving the overall client experience. Show less

Portland, Oregon Area

Managing a team of technicians and their corresponding managed/professional services clients.

Beaverton, Or

Primary company resource for handling onsite client visits at a Managed Services company.As the CS Field Engineer I am usually the first onsite for major issues that cannot be handled remotely. Client visits include installing, troubleshooting, repairing, and configuring devices of various kinds (new & old). Some visits also include initial project planning for upcoming installs.

Work@Home

Assigned to a Consultant to help gather information and manage customer websites.Proficient in capturing and assessing errors in real-time and providing timely feedback to the customer’s web team for quick resolution.Proficient in building live scripts that test customer websites simulating real user interaction.

Beaverton, Or

Assigned to a team managing clients across various industries, including medical facilities, law firms, and small businesses throughout the Pacific Northwest. Our primary focus was to provide IT support and database solutions as required.Strived to offer efficient IT solutions remotely, and when necessary, I scheduled onsite visits to ensure effective and expedient troubleshooting.Actively engaged in scheduling and addressing service requests based on tickets in a timely… Show more Assigned to a team managing clients across various industries, including medical facilities, law firms, and small businesses throughout the Pacific Northwest. Our primary focus was to provide IT support and database solutions as required.Strived to offer efficient IT solutions remotely, and when necessary, I scheduled onsite visits to ensure effective and expedient troubleshooting.Actively engaged in scheduling and addressing service requests based on tickets in a timely fashion, consistently earning positive feedback from our valued clients. Show less

Beaverton, Or

Tech Performance Bar Lead / Remote Desktop SupportLead Support Technician at the Nolan Ryan building Tech Performance Bar, providingtechnical services for both PC & Mac devices.Provided exceptional customer service with consistently positive monthlyperformance reviews, reflecting client satisfaction from all assisted employees.Previously on the Remote Desktop Team in a remote HQ building, providing bothremote desktop & phone support to NIKE World Headquarters… Show more Tech Performance Bar Lead / Remote Desktop SupportLead Support Technician at the Nolan Ryan building Tech Performance Bar, providingtechnical services for both PC & Mac devices.Provided exceptional customer service with consistently positive monthlyperformance reviews, reflecting client satisfaction from all assisted employees.Previously on the Remote Desktop Team in a remote HQ building, providing bothremote desktop & phone support to NIKE World Headquarters employees. Show less

Assisting customers in locating the items they are looking to purchase and provide requested technical assistance on all products.Setup weekly schedules when necessary for all employees.Work with an advanced POS system in a fast pace environment.Account for and stock incoming merchandise, maintain display inventory.Managed cash deposits daily while opening and closing the store.

Tigard, Or

Leading a group of Apple Technical Support Advisors to achieving high marks in site wide performance reviews.Worked in an advance computer systems environment with strong organization and trained in multiple Operating Systems from Apple desktops to Apple's handheld devices.Designed several training outlines for Site Wide Customer Service Techniques as well as upcoming products and taught the information to Advisors in Training Seminars.Received positive feedback from… Show more Leading a group of Apple Technical Support Advisors to achieving high marks in site wide performance reviews.Worked in an advance computer systems environment with strong organization and trained in multiple Operating Systems from Apple desktops to Apple's handheld devices.Designed several training outlines for Site Wide Customer Service Techniques as well as upcoming products and taught the information to Advisors in Training Seminars.Received positive feedback from students for my ability to convey material in an effective manner. Show less

Tigard, Or

I worked as a sales associate in the software department of CompUSA. I had extended training and proficiency in various software and helped customers find the product they needed for there work or entertainment.

Computer Sciences

I worked on core requirement classes with additional specialized courses to enhance my computer operating systems, software engineering.

High School Diploma, General Studies

A graduate of Tualatin High School, achieving a Mastery Diploma. I worked both junior and senior years as a teacher’s assistant.