I am a performance consulting professional focusing on the applied systems approach to creating technology-assisted e-learning, simulation, and performance support solutions with verified measurable results.

-Lead for e-learning development, working closely with the existing instructor-led, and virtual instructor-led development team, focused on the end-to-end process designing/ developing technical e-learning certification courseware, assisting developers throughout the process (20+ new courses/ multiple iterations, increasing both capacity and revenue contribution). -Drove initiatives with marketing teams on sales enablement/ support enhancements, including launch and iterations for AirHeads Learning Community (learning experience, content design/ development, 30+ videos). -Designed/ developed proof-of-concept embedded performance support solution (WalkMe) for ClearPass (a cloud-based network access control application). -Partner interface (BenchPrep) and program lead for next generation web-based certification platform launch. Demonstrated continuous value-add expanding organization design, development and production capabilities that drove increased community and advocacy for products, services and solutions.

-Lead for Learning & Performance Services function, defined the offering, established go-to-market and delivery partnerships, wrote proposals, worked relationships, and managed and delivered projects on time and within budget.-Designed/ developed a web-based learning course for the Authorized Spokesperson program covering foundation concepts, knowledge and skills. -Lead for Digital Marketing & Media (DMM) migration of Adobe Experience Manager (AEM) Basic Training content from the Intel Learning Network (ILN) LMS to Saba (My Learning) including plan, conventions, and SCORM requirements. -Lead for e-Learning course offering for Intel Sales & Marketing Conference (ISMC) including standards/ conventions, objectives, design-development workflow, methods, and tools, and evaluation model. Eight person team built sixty courses over a six week period, receiving higher learner evaluation scores than previously experienced.-Lead for a virtual facilitated program effort. Three person team sourced sixty Harvard Business Review (HBR) case studies and produced prework and session materials.-Lead for templates and course additions to the SMG University sales and marketing e-Learning offering. Deployed updated templates in two different environments with unified learning experience. Two person team built eight courses over a six month period, with high marks for deliverable consistency and quality. Content areas like collaboration, business and strategy model development, systems thinking, and press relations.-Executed a conceptual design for a SharePoint Wiki “face lift” effort in the presentation skills domain, and worked with the developer and stakeholders to successful completion.

-Coordinated group development effort for work in pipeline, partnering with business stakeholders, curriculum managers, and ISD staff to ensure timely delivery of projects while complying with procedures and guidelines, quality standards, and best practices.-Designed/ developed e-Learning solutions for programs including Technical Leadership, User Experience (UX) Design, Lean Six Sigma Certification, and Cloud Computing-Developed a performance-based blended learning evaluation model and instruments for the Process Excellence Lean Six Sigma Certification program.-Designed and developed single-source multi-delivery help solutions for an environmental compliance application, (GEMS - Global Environmental Management System).-Developer for a supply chain application (SAP) embedded help deployment (logistics, credit, supply planning). With analysts (US & Asia) determined new process, workflow, and actions.

-Performed analysis and develop requirements for a supply chain wireless RF barcoding solution (Asset Suite/ AnyWare for Inventory) encompassing 200,000+ square feet of warehouse operations. The project reduces cycle time performance by 20% in the cycle count, pick-issue, and bin movement transactions.-Defined current and future state process models and implement emergency notification messaging templates/ workflows for a Business Continuity Portal SaaS solution.

-Built the business case for, and deploy a rapid development tool, RapideL enabling e-Learning content development with increased consistency and speed. -Produced the assessment, gap analysis, and recommendation for a four course field sales new hire e-Learning program (one - a product knowledge basics course, produced individually). -Piloted a rookie sales rep assessment tool and talent development support tool gaining recommendation for adoption by field management.-Implemented program evaluation instruments based on the Kirkpatrick model.

Produced for Via Training, now General Physics, an e-Learning portal facelift, service order tracking site integration, retail channel store database update, and several web-based sales training projects for the company's HPinfolab client. Also, performance support tools and training for the company’s Microsoft Windows Small Business Server client.

Lead use case and prototype development, product plan, roadmap, and product requirements document (PRD) for this B2B collaboration platform.

Lead a performance support solutions team in the credit services problem space. Built partner relationships (PriceWaterhouseCoopers, Broadvision, Siebel) and owned the business plan for a real-time analytics solution, ”CRM1” – earning visionary Magic Quadrant status in Gartner Group’s inaugural coverage of the space.

Managed concurrent project and production teams for the interactive CD-ROM courseware offering by this growing retail sales and banking services training business.

Contract Project Manager/ Lead Designer on the Lexus Labs project for Lexus, winning the NewMedia Invision Gold award for excellence.

With limited resources and tight schedule, managed release of thirty-six interactive video disc simulations for the award winning DxTER emergency room trauma management continuing medical education courseware offering.

Designed the first interactive instruction in the areas of information modeling, structured design, and Computer Aided Systems Engineering (CASE) tools.

Analysis of aircraft systems, and weapons, producing industry firsts in “virtual interactive” maintenance (F-4, F-16 & B2) and “CGSI” mission simulation training (GBU-15 & IRDIS).