• Responsible for setup of user account access and email accounts.• Workstation and printer installation and configuration.• Assist with network cable installation.• Assisted clients with troubleshooting issues in a call center type environment.• Maintain software/hardware inventory database.• Assist with setup and troubleshooting of handheld mobile devices (Blackberry, Android, iPhone, etc.…)

Issued at point of Resume request

• Collaborated with the IT team to implement security solutions across the company’s systems and networks.• Conducted regular vulnerability assessments and penetration testing to identify and remediate potential vulnerabilities.• Developed and maintained security policies, standards, and procedures to ensure compliance with regulatory requirements.• Diagnosed and resolved software and hardware problems reported by users, ensuring issues were resolved within agreed service level agreements.• Supported user account management activities, including creating, modifying, and disabling user accounts.• Monitored network traffic and performed log analysis to detect and respond to security incidents.• Assisted in the implementation and maintenance of security tools, such as SIEM and antivirus systems.• Provided user training and awareness programs to promote good security practices among employees.• Participated in incident response activities, contributing to containment and recovery efforts.