Kenyele Sparks Harrison Email & Phone Number

Birmingham, Alabama, United States

Design and create class flows that allow clients to safely move in all directions promoting muscle mass retention essential to healthy agingUse of extensive knowledge of Pilates exercise library in order to appropriately challenge clients physical ability keeping clients engaged with proper mind body connectionUtilizing extensive knowledge of musculoskeletal conditions and exercise contraindication to assess client ability and limitations in order to deliver a challenging workout for all, increasing client confidence and body awarenessCommunicate with clients of various educational and socioeconomic backgrounds in a way that is understood and reliable by all, reducing confusion of movement and limiting down time between exercises. Supports and nurtures clients cognitive development and mental-physical coordination regarding muscle isolation and activation

• Create and implement procedure workflow documentation for use of 300+ clinical support personnel across 25clinics, by sourcing, presenting, and facilitating opportunities to improve system and organization operations• Act as subject matter expert for clinical teams by advising of methods to improve workflow to deliver excellentpatient service• Oversee curated training team to promote ongoing support for onboarding across multiple states• Centralize documentation to highlight SOPs, KPIs, and workflow processes in a concise and efficient manner for thebenefit of staff utilization• Collaborate with department leaders virtually and in person to assess gaps in care and apply solutions to increasecognizance of electronic medical records, optimize processes, and streamline administrative tasks

Overview: Worked with a Software as a Service (SaaS) company, enhanced team performance and maximized customer satisfaction by strategically managing client portfolio and implementing processes. Developed best practices aimed at maximizing stakeholder satisfaction, strengthening adoption, and overall customer lifetime value. Served as a strategic and tactical resource, focused on driving increased value for partners, retention, and satisfaction for key clients. Delivered an exceptional client experience as a key point of contact for Guideway Care’s growing client roster through various client lifecycle stages.• Managed a $14M portfolio of high-value clients (healthcare facilities, multi-office practices), developing and maintaining key relationships and partnerships.• Keyed out innovative opportunities for product improvement in coordination with a cross-functional team of 30, bringing in more customers and ensuring client success.• Built, ran, and delivered reports for stakeholder insights, guiding budget planning, and improving decision-making.• Streamlined multiple policies, procedures, goals, and automate processes, improving client communication methods and increasing client satisfaction by 7%.• Facilitated hiring, onboarding, and development of new training programs, reducing employee turnover by 25%, increasing employee engagement, and boosting productivity by 20%.

Overview: Provided telephone chronic care management for over 250 patients quarterly. Focused on triaging, coordination, documentation, communication, and tracking of CCM patient calls, cases, and records. Facilitated care between provider visits to prevent hospital readmission or repeat emergency department visits. Collaborated with practice lead physician, therapists, and social workers to reduce patient social determinants of health and increase quality of life.• Led the development and execution of client-specific strategies and procedures, increasing communication with clients, enhancing customer satisfaction by 5%, and boosting client retention by 20%.• Facilitated research of Medicare requirements for patients, increasing medication adherence by 15%, developing protocols within EMR to streamline provider services.• Brought in new inventory software to monitor supply inventory (remotely), achieving savings worth $36,000 per year, reducing overspending on inventory by 38%, and decreasing the time spent on inventory by 30%

Birmingham, Alabama Area

Overview: Facilitated high-quality patient care as the go to problem solver of clinical operations. Streamlined all back end clinical staff processes driven by stakeholder data. Collaborated with internal executives to ensure medical providers receive sufficient support and assistance. Provided leadership support for 20+ clinical support staff. Tracked daily work duties, analyzed trends, and implemented continued improvement strategies based on project goals.• Streamlined scheduling approach to organize 20 medical assistants' work schedules and developed training programs for new employees, increasing employee retention by 30%, and employee satisfaction by 20%.• Supervised and trained 40 employees in compliance with company policies and procedures, enhancing patient-staff relationships by 15%.• Launched new processes of communication between medical assistance and front desk receptionist, achieving departmental goals quarterly and patient satisfaction by 10%• Implemented new system for storage, inventory, and medications, saving the clinic time and money on overstock by 20% and increasing the efficiency by 50%.

Birmingham, Alabama, United States

Overview: Curated a positive end user experience by becoming the subject matter expert of additional services offered, provided outstanding patient care, and maintained HIPPA and OSHA standards. Worked collaboratively with clinic staff on programs to improve patient outcomes. Assisted in organizing and participating in quality improvement activities to improve systems and services. Helped providers with procedures and treatments, administered medications and vaccinations, prep prescriptions.• Centralized the medical records systems to optimize records retrieval procedures, decreasing the retrieval time by 60%.• Developed a buddy approach patient care during peak clinic hours, decreasing patient wait time in the reception area by 40%.• Streamlined medical assistant administrative procedures, making scheduling, follow-up, and records management easier to handle.

Project Management

Education record

Bachelor Of Science - Bs, Psychology