Kenyon Barnette Email & Phone Number

Minneapolis, Mn, Us

United States

Bloomington, Minnesota, United States

Greater Minneapolis-St. Paul Area

-Provide guidance on business decisions and strategy. -Develop Justice, Equity, Diversity, and Inclusion five year plan with EDI expert. -Created People Operations policy documentation. -Completed B Corporation assessment and achieved Pending Certification status, the highest possible for new businesses.

United States

Greater Minneapolis-St. Paul Area

Designing technical solutions to delivery customer outcomes while identifying additional consulting opportunities for clients of all sizes.Exhibiting thought leadership in Enterprise and IT Service Management by developing standards, writing white papers, and participating in case studies. Creating and maintaining client enablement courses for Atlassian tools.Providing Jira solutions training for various project roles.Supporting sales with pre-sales consulting, product demonstrations, outlining deliverables, and drafting statements of work.Facilitate client discovery sessions to identify tooling and process solutions that will improve outcomes and drive additional value to their customers. Responsible for day-to-day employee management and helping colleagues identify professional development opportunities. Mentor and coach fellow consultants in the Atlassian practice.

Bloomington, Minnesota, United States

• Provided coaching to teams of operations specialists and DevOps engineers to provide the best outcomes for stakeholders. • Led incident management and developed incident response process workflows. This resulted in greater communication across departments, faster response times, improved client communications, and clearer understanding of how to improve our systems and processes.• Provided operations technology vision for Information Technology department resulting in operational requirements being considered at every phase of the software development life cycle. • Implemented new postmortem process to include all stakeholder groups which improved company response to client impacting service disruptions and helped prevent future operational issues. • Created metrics to measure team performance to incident response and daily operations support. These measurements showed an improvement of ten-fold to our incident response times. • Served as Jira Administrator developing the necessary Scrum and Kanban boards for either Agile Development or Waterfall staged work. • Would collaborate with all stakeholder groups to understand the business requirements of the company which improved meeting mutual department goals and better customer service. • Collaborated with technology leadership to create long term operational strategic plans. • Motivated my teams by connecting the work they were performing to the clients and other stakeholders. • Partnered with other departments to ensure product success through entire product lifecycle. • Key technical point of contact for critical third-party partnerships. • Led teams of four Operations Specialists, two Database Administrators, and two DevOps Engineers that provided 24/7/365 support to Client Services teams across five brands and ten product lines. Responsibilities included workforce planning, capacity planning, and reporting.

Bloomington, Minnesota, United States

• Led the Technical Operations response to one of the most severe service disruptions the company has ever experienced. This led to developing and formalizing incident management processes. • Created and implemented Jira Agile workflows for internal ticket management of client problems and operational issues. This provided transparency and reporting to departments outside of Information Technology on the progress of issues reported. • Developed communications and reporting strategy to keep executive leadership aware of incidents and incident response progress.• Led the team of two Operations Specialists and one Database Administrator who provided 24/7/365 support to Client Services teams across two brands and five product lines. Responsibilities included hiring, training, reporting, and workload management.

Bloomington, Minnesota, United States

• Developed change management process for software releases and hardware maintenance. • Led team that provided support and training for API documentation. • This team provided the highest level of support for clients and provided back-up phone coverage to Client Services. Responsibilities included hiring, training, reporting, and workload management.• Provided Agile project management services to clients with custom solutions.

Minnetonka, Minnesota, United States

• Led the Technical team in Client Services to provide daily operations support. This team provided the highest level of support for clients. Responsibilities included hiring, training, reporting, and workload management. • Provided Agile project management services to clients with custom solutions.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts - Aa, Radio And Television